Carriers / User Reviews

I specifically signed with Solo because the had FREE texting (incoming and outgoing) while in the US. I went to Vegas in May, and to be sure, called a rep, who assured me, FREE texting. I went back to Vegas in September, and just received an additional $101 charge for texting! There's now a $0.60... More

I recently purchased an lg rumour on virgin mobile's mytext&talk 25 plan (bonus is unlimited texting throughout canada and US) and it is perfect for me. I was annoyed because i hadn't gotten my phone number yet and my dad, who purchased the phone, was away for business. This is where my... More

Phone rings.
"Is this Mr ### " Yes
"Why did you not reply to my emails I sent you."
Who is this.
"This is Rogers customer service regarding your internet usage"
So.
"According to our records your usage is well above average and if this does not stop we will have to... More

rogers only cares about the money by charging extras, and i do not even understand why... they charge long distance when you call niagara falls from toronto - and i think that is stupid. customer service does not care - they just hung up on me. too bad, i left rogers... and fido, what is wrong with them?... More

They are never honest with the billing issues - what they are charging extras such as roaming calls, text messages when I am in USA just for a week! I got a bill ended up $20 more, than original bill - and god mercy, I had to be totally more broke to pay off those.

Customer service, first and most of... More

This is a long story but will make short...

Basically I had a phone it was having problems for about 6 months....customer service, tech support etc kept telling me it would work out it was a glitch. I kept calling and no good finally this summer I called and a nice rep said "your phone is defective"... More

I had a Rogers cell phone for over 3 years. I couldn't pay the bill on time (even though I was going to have the money in a week) so they disconnected it. My bill was $249.

Ok that's fair enough - I can't pay the bill on time so I can see why they would cut me off. THEY HAVE THE NERVE... More

yes the 17.50 for 200 min looks quite reasonable but then you get the fine print.. this promotion is only available with a 3-year contract..

Ive gone through 3 plans this being the best its AMAZING

been with mike since they opened the doors as clearnet.unfortunatlly very displeased and disscusted with the service the few years but i cant switch cause im in a contract from a broken phone that they would not repair for me and now it just gets worse,reception is getting terrible because of lack of... More

I've been with Telus for about a year until I lost my phone. They had a really good customer service and great coverage but the phones realllllly succckkkk.

The service with Koodo has been amazing. Clear reception, no dropped calls, txt msgs are in realtime. I really like the self service features online and the fact that there is no system access fee. I only wish they carried more phones like the Blackberry. If you go with Koodo, get the LG Shine. ... More

my sister and i have been with bell for over 3 years now. I have had 2 phones in that period. the first i got rid of because i was bored. my sister had a phone for 2 then dropped it in water. My parents have bell. While I agree the customer service isn't the greatest, i have yet to find a company... More

Solo was great in terms of it's price but I cannot believe how bad their service is around South-Western Ontario. I signed up for a 3 year contract but even though I pay my bills promptly, I am constantly reminded of how bad their service is in general. I have had more than 12 dropped calls this... More

I was thinking of changing carrier from Primus to Virgin but after no many bad reviews...Hum... gotta think it over....Let Virgin get its feet on the groung fisrt. Good price but way to many billing confusion.

Are you kidding? Unlike their prepaid plans, everything is extra, like call display, voice mail, text messaging.
There is no MMS (vioce or video messaging), you have to buy everything and download it from their website (music, ringtones, games, blah, blah).
There are almost no options to add anytime... More

Ted Rogers should be in jail.

I own a small business and still marvel at how a company that treats its customers so poorly manages to do so well.

Over the past 3 months, my phone bills have averaged 500+. Last month my colleage mad the mistake of purchasing an IPHONE. In 15 minutes he had racked... More

I have canceled my Koodo account because the text message service is NOT instant. Everyone I know that has Koodo in Toronto has been experiencing 40min+ delay on about 70% of outgoing text messages. 10% of those outgoing messages never get sent out at all.

Returning phone for 30 day money back guarantee... More

I have had my cell phone since October of 2007 and have had no problems. That would be because I did what was needed to make sure nothing was screwed up.

- Demand good customer service, it is what they are paid for.
- Ask as many questions as possible
- people always blame Bell for their problems,... More

I haven't been with telus for a very long time ansd after 7 months they were charging my bank account $11.75 everyday for a month which ended up in $200 for a month and that kept on going without me knowing for 2 months. So we called them and asked them about it and they said that they had a telus... More