Carriers / User Reviews

last night i called up rogers to simply switch from my moms plan to go on my own because im getting older now and starting to make better money and need a credit rating. after speaking with the guy on the phone for over 45 minutes about whih plans me and my mom can go into, he told us he cant actually... More

I have used Mobilicity for over a year now and have found the service patchy at best in the Greater Vancouver area. My connection regularly gets dropped and I have been charged for roaming even when in the Mobilicity service area. I am using a Nexus S, which performed brilliantly on a recent trip to... More

Koodo customer services are con artists and a bunch of lairs. I would not recommend them to anyone and i would not buy koodo plans or services from them.They are kinked with telus so i do not know if anyone had good service or not with telus service. My complaint was that I bought a phone which kept... More

First off the whole 3yr contract thing is the biggest rip off of all time. This way if you have issues they got a noose on your neck to make you stay. They give out different deals and rates to everyone. They advertise on TV about the best reception in North America which is absolute lies ( Go to eastern... More

I got 2 phones (for myself and my daughter) from Mobilicity both of which completely died after using them for 4 months. I was told by customer care to take the phones to their corporate store for repair. 3 months later, yes that is correct, 3 months later, I don't have the phones nor a resolution.... More

I live in Vancouver and after 14 years with FIDO (1997 I think) I switched to Wind two months ago.

My average Fido bill was over $100 and I use around 2,000 minutes of talk and about 200 texts a months and had no data plan.

After a number of discussions with Fido - supervisors included - the best... More

Rogers needs to actually train their employees on their policies, procedures and data plans so in turn those employees can educate their Customers. It's a complete gong show with no regard for their customers. Their customers are treated like a cell phone number, just a number. But they have no... More

I recommend Virgin to everyone I meet. I find the price impossible to beat, and the customer service excellent. I have been with Virgin for about 5 years now.

Rogers has by far given us the worse customer experience ever.
I was in the market for a new cell phone and decided to go with a family bundle with Rogers to get the Samsung Galaxy tablet promotion. At the same time there was a promotion at Costco to sign up a phone with rogers and get some Costco gift... More

I enthusiastically got a Smart plan with the Canada wide option for 35$/month plus tax. People in my neighborhood said the reception would be poor, but the folks at wind reassured me that I had a 14 day trial period after which I could return the phone without being charged so long as I did not exceed... More

Ruined my credit even though they messed up. Found out two years later that my credit was being affected even though they promised that they sorted out the issues with my account. Only has one month of service and it cost me over 600$. Never trust this company. Also when you try to get help, you just... More

I do not use Virgin anymore due to the fact i was on a pre-paid plan for 35$ a month but when i started getting charged by the min usage at 35 cents a min and 20 cents for a text message and i spent over 70$ in 10 days. It's just not worth it . When i did finally get a hold of "customer care"... More

First, I was supposed to get a $30.00 free credit for activating on line.....I didn't. When I inquired about this, I was told that I used it on texting. I don't really text...I may have made 2 or 3 texts...for $30.00?..I don't think so. Virgin is rated very high for customer service,... More

Be aware of there better together savings plan. Windmobile states that the $5 per phone credit will apply after 30 days. Activated 3 phones on December 17th. Received first bill December 25th (their billing cycle). Charged me for Dec. 17-24, and December 25th to January 24th (month paid in advance).... More

Rodgers is the WORST cell company ever !!!! I will tell everyone I know how bad they are....there cell towers are like 100 miles apart ..calls dropped every 5 sec and customer service is nill

I got my first personal cellphone in fall of 2010 and it was a Speakout cheapie. It worked fine for my needs. In 2011 I purchased a new iPhone and transfered SIM card. I then upgraded plan to unlimited messaging SMS and 100 anytime minutes for total of $20/month. I am very happy with this! It works fine... More

Has no internet signal for a 3G Blackberry Bold most of the time, lines dropped constantly throughout the day, phone calls got cut 8 times out of 10 times, messages bounced ... you name it! Poor customer service, poor working ethics. They screwed up my bill so bad, two days after I paid my bill, they... More

Kids bought 2 phones in Alberta, and said they would set up service at home in BC. When they came home to BC I could only set one kid up on the phone. So we sit with a phone we paid cash for that can't even be used. I wish we had bought a phone from another company that would have no problem... More

Great service (rogers network) at better prices......unlimited talk and text on a iphone for $35......who can argue with that.......

Wind's service is just ridiculous. I had way many problems with the network as especially the network.

First, I thought I was getting a "free" phone, however not knowing what their terms are, turns out I still owe them $400 dollars for the phone if I cancel, and its only "free"... More