Carriers / User Reviews

I have tried out a lot of mobile providers but no one has had the

worst customer service/ loyalty to there customers as telus. I have

been a with them for a while now and I am also a "Platinum" member

with telus which I now realize means nothing it's just something they

say because... More

I ordered a *one time* travel pack because I would be in Italy for 2 weeks. They said I had to order a full month - fine.

Three months in a row they tried charging me an additional $200 for the same foreign travel pack. The customer service agent tried to talk me into a $50 reimbursement - it took... More

I have fortunately not had any bad customer service experiences with Rogers and i cant complain about their service at all.

In terms of customer service, i had an issue before which i escalated all the way up to the Office of the President and it was resolved. They emailed me promptly and they did... More

been with Wind over 18 month now and I am very happy. I love that I can travel and my phone works anywhere I went .. I go to the US 5-6 times a year and I use my cell without the fear of having a huge bill. I also went to Greece and Italy and my phone always worked.

I have the same issue, in my house in some area's its wind away and sometimes its wind home. Basically I don't get 50% of my incoming calls, it goes to my voicemail directly and i don't have home phone for another option. Also, i can't make calls when i have to. It sucks and I am... More

I've been with Bell for 10 years and have considered switching to the smaller mobile providers here and there.

The cost of service is high but comparable to Telus and Rogers. The customer service is almost always good and the ones I have spoken really do their best to resolve your problems the... More

Our son got a mobile phone with Virgin (and gave them our # as back-up to reach him.) They did not honor the original deal. They cut off his service and phoned us 2 and 3 times every day. He has since paid off his $70.00 bill (They had agreed he could have a $200.00 credit originally) They also make... More

Ported my cell to another provider today, but it will take 24-48hrs cos the request is done in the order it was received, just shows how many subscribers are fed up with their coverage and porting over .......

My advice for all new subscibers : Piece of crap network, ... dropped calls.......not worth... More

Since I am also a victims of Wind Mobile thugs, I found the following Canadian government agency (listed on SMART CONSUMER CONTACT LIST) that might be helpful:

Commissioner for Complaints for Telecommunications Services (CCTS)

--- Telephone: 1-888-221-1687
--- URL: www.ccts-cprst.ca
--- Email: response@ccts-cprst.c... More

. I sign up with wind at a store in Hamilton. I got a blackberry curve. This was the first smart phone I had owned and really wished I was told that it only had 256 of memory and that there was a blackberry that had 512. When I got home and tried to use the internet on the phone it did not work. After... More

I was sick and tired of Rogers high prices for home internet. Since I don't use much data I decided to give Wind a try. The monthly for their data stick was less than 1/2 of what I was paying for Rogers.

In the 2 months I had Wind the service was horrible. Download speeds averaged around 1 Mbps... More

Unfortunately I switched to Wind to realize their poor service!
I am amazed how they allure you with their offer,yet not even disclosing all the extras that you have to pay for such a poor quality service.
Please don't sign anything with them! Do your research! When most people are saying they are... More

It took less 2 hours to port over from Fido. Reception was so clear. Excellent service with a good price.

Virgin might be the service for you if you never want to do anything 'advanced' like send texts to many foreign mobile phones (Virgin can't sent texts to many mobile networks) or receive long (160 character +) multi part text messages (I get only part of the message plus several empty... More

After reading the vast number of negative reviews about Wind, I am now very getting very discouraged about having recently signed up with them. Virtually every issue that I have been having has been mirrored over and over and over again in virtually every internet forum regarding Wind. Unfortunately,... More

I am beyond frustrated right now. I feel as if I have been duped by Rogers... again.

I spoke to someone from the management office in January 2011, because I was moving out of Canada and wanted to see about cancelling my phone. I found out during that call that I had unknowingly renewed my contract... More

Subscribed to a monthly plan, got charged and never received the service. Apparently, there is a blackout period when you cannot use the phone, and if you use it by the chance you will lose your monthly subscription. Figure that.

Totally agree with all the comments, they are suck.

The truth:There is a contract on the no term contract,read carefully.
The pay after deal must be paid before.
You will be sent to collection the moment you cancel.
There is no free phone,find out how much the phone cost,IN WRITING,read carefully or have a lawyer review contract(on the no-contract deal)... More

I wish I never signed up with virgin, I must say this is by far the worst customer service ever to start with you have no choice but to recieve bill by email. Secondly I don't know how many times I have called for customer service only to be disconected then I call back and have to re-explain why... More