Scam/fraud/rip-off
0/10
Koodo mobile is the worst company to go with. I cancelled my phone mid march after dealing with a lot of stuff and having many problems, and when I was on the phone with Koodo they said that I just had to go onto my account and pay the remaining balance on my tab for the phone which I found to be 100% understandable and I understood that i would have to do that when i signed on. I did pay the remaining amount. I went with another company mid march, and did not use Koodo services from then on.
In June I receive a bill from Koodo saying that I owe 107.00 for the month of may. First off how is that possible since i was not using their services and my phone was cancelled! I emailed and called numerous times telling them that I cancelled and I was NOT going to pay the bill because I did not use the services and that I had cancelled. They sent me more letters/bills in the mail and threaten to go to a collection agency. I do NOT recommend this company at all. They will rip you off at every opportunity they can.
Holly_49452
(Jul 23, 2012)
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Comments (3)
Even if you paid your tab you're still responsible for any useage over and above your plan. Also koodo requires 30day notice or there is a charge of your next month's service. It's in your service agreement. I've been with koodo for almost 2years and it's one of the best ones out there. I find many problems can be avoided by understanding your phone and your plan and adjusting from time to time.
-Chad
From the sounds of it you didn't cancel your phone and while there is no usage there is a monthly charge that has to be paid. You can't go online and pay off your tab. You have to wait for your last bill. There is nothing wrong with the company really, you just have to pay attention to your affairs.