Criminal customer service practices. Do your research. Save all paperwork. Record the CS agents.
0/10
I have had 2 phones with them both on contracts. They have added 1 year of contract to each of the phones without my consent. I have the documentation to prove that I had a certain contract. Do your research and fight them in every way. They run a criminal style customer service team that needs serious reviews and audits. I would never speak in good faith about Virgin Mobile until the day I die. Terrible waste of people, resources and skills. False marketing and misleading and imaginary bullying practices. Stay far far away. Sir Richard Brandson needs a TV show to help his company's customer service out.
Bingo_55981
(Feb 08, 2012)
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Comments (1)
Hey there. This is Talli and I work here at Virgin Mobile. I’d love to help you out. Send me an email at hello@virginmobile.ca and I’ll take care of you.