Virgin Mobile / Reviews

Ever since I've been using Virgin I've had intermittent problems receiving text messages from other carriers, spending dozens of hours on the phone with customer service and tech support. The coverage is also pretty crap. Since I started using their service, they've raised the prices on text messages twice. As of August 1, they're planning to raise the cost of a single outgoing text message by an outrageous 5 cents to 20 cents per message---this despite the fact that text messages cost the company virtually nothing. Although Virgin is marginally better than Bell (which I left over outrageous prices and crappy customer service), and a lot better than Fido (which has the world's worst customer service), their phones are expensive, their service is geared towards kids, and their prices are just getting ridiculous. I'll be switching to Speak Out.