Carriers / Reviews

After travelling in the US with Roam Mobility I can definitely say that their service is worth checking out. No matter how long you’ll be in the US or where you go while you’re there, you’ll be able to keep yourself connected without having to overpay for roaming packages from the “Big 3″ or coming home to a data roaming bill that exceeds the GDP of a small nation-state. It’s great to see a Canadian company take the initiative and come up with a solution with something for everyone, all at a very reasonable price. Do yourself a favour and check out Roam Mobility the next time you’re considering a trip to the US.

Read original review at iPhone In Canada Blog.

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We now have another choice in the market and competition will be good for the industry. I believe Wind will be a victim of great expectations and they will not be able to live up to them initially. With over $1 billion invested – they have to make money and repay their debts and obligations.  So while “saviours” of the wireless industry branding may be a ball and chain – let’s give them an opportunity to execute and grow.

Read original review at myCELLmyTERMS.

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After using an LTE Rocket Stick, there is little to doubt the network’s speed. Regardless of whether I was at home, in a car or at a coffee shop somewhere, the speed was relatively consistent across the board. This usually amounted to between 33-35Mbps download speed, and just under 7Mbps for uploads. Those numbers are a pretty accurate reflection of what Rogers suggested would be the norm, which was between 12-25Mbps for downloads. I use the word ‘accurate’ here because the network has yet to be congested with a larger number of users. Once LTE hits some sort of critical mass, the speeds could lower to the levels Rogers proposed. When hitting areas that aren’t LTE-ready yet, the connection seamlessly drops down to 3G HSPA, so you don’t lose access. It can even go down to EDGE, if necessary.

Read original review at WhatsYourTech.

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Thankfully I haven’t had the need to call customer service more than a few occasions. So I can only comment on those rare circumstances. When I called customer service, I was always greeted happily by the representative and had any questions or issues resolved truthfully (which is actually a great feeling) and thoroughly. I don’t want to sound like I am a Mobilicity fanboy, but their customer service does go beyond what we are usually a custom to.

Imagine a CEO of a cellular provider deeply involved in helping and interacting with customers through modern and social ways. I’m sure I left you stumped. Dave Dobbin, Mobilicity’s CEO, actively communicates through personal twitter, email, and even in person at Mobilicity events. Many assume that; sure you can email him, but I bet he doesn’t respond. Let me tell you, he does, while also keeping his responses straightforward and honest. Recently there was a very brief outage here in Toronto and nearly a minute after I sent a tweet, Dave responded by stating they conducted a quick network refresh. As I said, that’s customer service!

Read original review at TechFibe.

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From sales to support to usage, my experience with Mobilicity in Toronto has been excellent and I am confident in recommending the service. The potential downside to Mobilicity, which may affect Digital Home readers is the companies limited number of retail locations, lack of iPhone support and service only being available in five cities.

Read original review at Digital Home.

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Wind Mobile encourages deceiving the customer rather than admit problems - from the first sales rep I met to the second line tech support to the supervisor, I was told and promised information and feedback that was nothing more than a lie. The first Wind staffer told me there were better plans than the one I wanted but when pressed could not come up with anything and refused to help me, second level tech who lied when he said my card would be activated by days end for sure, the supervisor who promised a call back in two hours, the condescending supervisor who assured me that a store would look after me when clearly they could not.

Read original review at Digital Home.

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So it seems to me that Chatr is simply a copy of what’s already there in market – no real surprises and nothing innovative here, its essentially Rogers response to a space that they do not play very well in. Do I blame them, no! This was in the works for a some time and while it provides an additional choice for consumers it also adds to the confusion.

Read original review at myCELLmyTERMS.

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Public Mobile doesn’t claim to be anything that it is not. Simple no frills phones targeted at those looking for fixed unlimited plans all within their local areas. And for this Public Mobile does its job. For those who are looking to Public Mobile to be a replacement for Bell, Rogers and Telus, I say, not quite yet. But I do expect that their flanker brands, Koodo, Fido, Solo and Virgin to respond to Public Mobile in the near future.

Read original review at myCELLmyTERMS.

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Mobilicity’s strategy is an interesting one. A largely prepaid offering which includes data cell phones or smartphones, which is not a typical prepaid offering but targeted at the low end cash based consumers. It remains to be seen however, if their target segment, low end, prepaid leaning customers will be willing to fork out the extra cash for a smartphone or will mainly stay in the sub $50 zone. And finally are there enough customers in this segment to make Mobilicity a success or will they have the same challenges as Wind Mobile initially. Maybe a postpaid brand in the future, no?

Read original review at myCELLmyTERMS.

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i have been a customer for a year & haven't had a single problem. never have any issues with dropped calls or reception. customer service has always been excellant to deal with.

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Bell phone company sucks!!!!!!!!!

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We need better customer support for personal services. When i call for the business account i'm on hold for a minute or so. But when i call for my personal account i can be on hold up to an hour. It's actually easier to go to a centre to do something!!

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Stupid Virgin Mobile commercials with d****** comments like "Does your phone do this, didn't think so" pisses me off so much, I turn off the radio, or tune in another station. Things like this are why I will never go with virgin. They are called virgin mobile, because nobody wants to be with them.

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They sell you lies there service the worst between all mobile companies in Calgary, they tell you it's free incoming and outgoing calls, but if you are at Calgary airport you will be charged long distance there calls dropped many times too.
Just an advise don't pay high prices for a cheap company.
Mike Zet.

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8 out of 10 calls will be dropped or could not make a call (Toronto). Bought a U.S data roaming and couldn't even use it.

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After being robbed enough by 3 year contracts, I decided to see what I could do about it rather than just wine about it. I often travel to the US and found the Canadian plans that were bad at home were much worse when I roamed in the US. So, after my last 3 yr contract expired over 18 months ago, I got my phone unlocked and found that the best way to go was with Petro Canada while in Canada. I use T-mobile in the US, just buy a sim card for your unlocked phone and no roaming, no surprises what so ever. I do not believe in data plans - biggest rip off ever. You can find plenty of free wifi wherever you travel these days. If you MUST have data, then this might not work for you. As far as I'm concerned, Petro-Canada is the best for the money. Great prices, great service. I use an Iphone 4, 3G, Nokia 95 without any issues. Not sure if you can use Petro Canada with just any device, but works for me. My average monthly bill was $85 per month, now it's down to $35 - savings of $50 per month - over 18 months, that's $900.00. I Love Petro-Canada. I'd give them a 10 if they had data at as reasonible price as the phone/text costs.

Stosh

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Just over 2 months ago, I called in to have my plan switched to the new, cheaper $35/mo gold plan that had just showed up on your site. I was disgruntled by the fact that I could barely understand the representative and she could barely understand me. I am pretty sure my plan was never changed.

Today I call in and ask about changing my plan, I haven't paid the bill since then because I was not happy about how it was never changed. Again, I can barely understand your employee because of a language barrier, he stuttered and repeated him self dozens of times, and I was made to wait for no less than 45 minutes while he switched my plan... I asked how long he had worked for virgin and he said he was new. He was able to switch my plan, and after I hung up I just paid the remainder of my balance through online banking.

About 20 minutes later, I am back at my desk after my lunch break my phone rings and its Virgin calling about my overdue balance. The woman was VERY rude, spoke little to no English, and was trying to get me to give her my personal information BEFORE she explained that she was from Virgin. I kept saying "YOU called ME, why should I give you any of my info?" before she announced who she worked for. I hung up on her and it left me feeling very angry after.

I used to recommend you to my family and friends because when I had issues in the past I would get a fantastic, English speaking service representative that would always help me.. I haven't had an issue for a few years, and my assumption is that you outsourced your call center since I last called in.

I was literally planning on upgrading my fiance's pay as you go to a new iPhone on the same plan as me, but now I am seriously doubting it. I was never once offered a credit for my account change mistake from 2 months ago, and the call from collections after I had just been on the phone with you for almost an hour was the worst experience I have ever had trying to deal with someone on the phone.

Can you please explain what has happened to your once impressive customer service? At this point I am ready to make the switch, that experience was that brutal. I pay for a Canadian service and expect English speaking help. If It was a French service I was paying for my customer service rep would definitely be able to speak French. You guys should really stop outsourcing your call centers to avoid losing anymore business..

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i cant believe how terrible the WIND service is. calls will drop, reception will be unclear, texts will just sit and you will get SOS instead of reception signal bars. i've been with bell and telus and never had these issues. sure the WIND price is good but the service and reception will make you sick. an absolutely horrible cellular company to be stuck with personally i will be writing the president

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-15$ for a sim card (already have a different cell plan), need a special wind sim card.
-35$ (approx.) for a data stick.
-Try the 15$ a month (1g) plan - useless! lasted a couple days.
- Then you're up to the unlimited, which is 35$ a month, nothing amazing.
-On top of that, you only have a signal for your laptop, not your whole house, or for your roomies.... not cool at all.

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