Carriers / Reviews

After travelling in the US with Roam Mobility I can definitely say that their service is worth checking out. No matter how long you’ll be in the US or where you go while you’re there, you’ll be able to keep yourself connected without having to overpay for roaming packages from the “Big 3″ or coming home to a data roaming bill that exceeds the GDP of a small nation-state. It’s great to see a Canadian company take the initiative and come up with a solution with something for everyone, all at a very reasonable price. Do yourself a favour and check out Roam Mobility the next time you’re considering a trip to the US.

Read original review at iPhone In Canada Blog.

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We now have another choice in the market and competition will be good for the industry. I believe Wind will be a victim of great expectations and they will not be able to live up to them initially. With over $1 billion invested – they have to make money and repay their debts and obligations.  So while “saviours” of the wireless industry branding may be a ball and chain – let’s give them an opportunity to execute and grow.

Read original review at myCELLmyTERMS.

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After using an LTE Rocket Stick, there is little to doubt the network’s speed. Regardless of whether I was at home, in a car or at a coffee shop somewhere, the speed was relatively consistent across the board. This usually amounted to between 33-35Mbps download speed, and just under 7Mbps for uploads. Those numbers are a pretty accurate reflection of what Rogers suggested would be the norm, which was between 12-25Mbps for downloads. I use the word ‘accurate’ here because the network has yet to be congested with a larger number of users. Once LTE hits some sort of critical mass, the speeds could lower to the levels Rogers proposed. When hitting areas that aren’t LTE-ready yet, the connection seamlessly drops down to 3G HSPA, so you don’t lose access. It can even go down to EDGE, if necessary.

Read original review at WhatsYourTech.

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Thankfully I haven’t had the need to call customer service more than a few occasions. So I can only comment on those rare circumstances. When I called customer service, I was always greeted happily by the representative and had any questions or issues resolved truthfully (which is actually a great feeling) and thoroughly. I don’t want to sound like I am a Mobilicity fanboy, but their customer service does go beyond what we are usually a custom to.

Imagine a CEO of a cellular provider deeply involved in helping and interacting with customers through modern and social ways. I’m sure I left you stumped. Dave Dobbin, Mobilicity’s CEO, actively communicates through personal twitter, email, and even in person at Mobilicity events. Many assume that; sure you can email him, but I bet he doesn’t respond. Let me tell you, he does, while also keeping his responses straightforward and honest. Recently there was a very brief outage here in Toronto and nearly a minute after I sent a tweet, Dave responded by stating they conducted a quick network refresh. As I said, that’s customer service!

Read original review at TechFibe.

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From sales to support to usage, my experience with Mobilicity in Toronto has been excellent and I am confident in recommending the service. The potential downside to Mobilicity, which may affect Digital Home readers is the companies limited number of retail locations, lack of iPhone support and service only being available in five cities.

Read original review at Digital Home.

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Wind Mobile encourages deceiving the customer rather than admit problems - from the first sales rep I met to the second line tech support to the supervisor, I was told and promised information and feedback that was nothing more than a lie. The first Wind staffer told me there were better plans than the one I wanted but when pressed could not come up with anything and refused to help me, second level tech who lied when he said my card would be activated by days end for sure, the supervisor who promised a call back in two hours, the condescending supervisor who assured me that a store would look after me when clearly they could not.

Read original review at Digital Home.

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So it seems to me that Chatr is simply a copy of what’s already there in market – no real surprises and nothing innovative here, its essentially Rogers response to a space that they do not play very well in. Do I blame them, no! This was in the works for a some time and while it provides an additional choice for consumers it also adds to the confusion.

Read original review at myCELLmyTERMS.

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Public Mobile doesn’t claim to be anything that it is not. Simple no frills phones targeted at those looking for fixed unlimited plans all within their local areas. And for this Public Mobile does its job. For those who are looking to Public Mobile to be a replacement for Bell, Rogers and Telus, I say, not quite yet. But I do expect that their flanker brands, Koodo, Fido, Solo and Virgin to respond to Public Mobile in the near future.

Read original review at myCELLmyTERMS.

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Mobilicity’s strategy is an interesting one. A largely prepaid offering which includes data cell phones or smartphones, which is not a typical prepaid offering but targeted at the low end cash based consumers. It remains to be seen however, if their target segment, low end, prepaid leaning customers will be willing to fork out the extra cash for a smartphone or will mainly stay in the sub $50 zone. And finally are there enough customers in this segment to make Mobilicity a success or will they have the same challenges as Wind Mobile initially. Maybe a postpaid brand in the future, no?

Read original review at myCELLmyTERMS.

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Customer service - Good.
Phone service - Mediocre
Coverage - Awful (in Manitoba). Go look at it and compare to every other provider.
Prices - Fair
Contracts - Three years too long to get your moneys worth from your phone.
Rogers has poor service but at least they have LTE coverage almost across the board in MB.

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Horrible. None of their products work properly. Their customer service isn't that helpful. Rogers One doesn't work for some reason. I've even had them lie to me about my upgrade, in which it was suppose to be free but I was charged 90$ for. They've denied everything. My bill is always off, so I have to take time out of my busy day to call them, almost every billing cycle.

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They are honest. No nasty surprises here. Also, Public Mobile's plans are the least expensive in Canada. Their coverage is pretty good in Toronto - no dropped calls at all. Plus, everything is unlimited, including data which is very important. The only problem with them is their limited phone selection. You won't see here the most expensive smartphones on the market such as Samsung, Google Phone, Iphone, etc. This is the only problem with Public Mobile. If they gave me an opportunity to use Samsung smartphones instead of the current selection of cheap, although decent Android phones, I would be their customer all my life.

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I was with Mobilicity for a few months and didn't have any problems. Their coverage is quite good in Toronto, their network fast and they offer excellent phones. I am with Public Mobile at the moment since my last Mobilicity phone was stolen, but I am planning to switch to Mobilicity again due to better phones (although Public Mobile is even better in terms of prices, and customer support). Also, I had experience with another provider of unlimited mobile services - Wind Mobile. In comparison to Mobilicity and Public Mobile, Wind Mobile is by far the worst. I compare them to a criminal enterprise. In short, Mobilicity - yes; Public Mobile - yes; Wind Mobile - stay away.

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Absolutely the worst I have ever received from any company ant any time.

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I am using it for last 2 years.. Worst customer service..their only focus is to get new customers..they doesn't care for existing customers.. For any problem, u will need to call them for at least 5 times. They don't know, what's call customer service.

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I was paying $120+/month with Rogers. My plan was supposed to be only $85, but I never received a bill less than $120. I was with Rogers for more than 10 years. Finally I'd had enough. Switched to Mobilicity earlier this year. Here's what I've observed:

- price is $35/month
- network in Edmonton and Vancouver is fast.
- customer service is quick and good to deal with
- roaming doesn't always work, but I don't travel much outside of town
- sometimes a call will drop when I'm in an elevator in a building

Considering the above, I cannot be happier. I'm saving almost $1000/year. I just got a Spam mail from Mobilicity and it reminded me how happy I am that I switched - I had to write a review.

Make the change. You can always switch back to contracts, terrible customer service, and the most expensive cell coverage in the world (bell, rogers, telus)

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This company easily has THE worst customer service I have ever ever experienced. My issues with them has been going on for months and months and they keep making it worst. DO NOT go with this company, I have been with them for 9 years and I cannot WAIT to get out of my contract. WORST COMPANY EVER! and I'm talking across all industries! this is how bad this company is with their customer service, horrible with resolving your issues, and disrespectful.

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This company won't last, I can't believe they're legally allowed to be this deceitful. I'm too angry to document what they just did to me.

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This was the response I got from Wind customer service after I could not get reception
in BC. According to their terms, this is what u sign for & that is it! I cancelled 4 phones & they did not even try to help in any way or could not return their phones!!
Extremely disappointed after three months of aggravation & totally rude responses!!

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