Cell Phone Carrier Ratings & Reviews

It's been more than a year with Koodo I got their size 300 with value pack. Koodo is not that bad the people representing at customer service desk sucks. I have been with Rogers, Bell, and now Koodo. Rogers customer service is better but billing sucks. Koodo billing is okay but customer service...

Just got a phone call from a collection agency saying I had not paid my Solo Mobile bill. When I explained that I do not have and have NEVER had an account with this company, I was threatened - told specifically, that "this would come back to haunt me..." Who are these goons? Both Solo Mobile...

I just don't understand how they are still in business...they have the wost customer service!!........they offer no incentive to stay with them.....this is why I've rathered pay the penalty for my early termination, then have to stay with the f****ers...........Rogers you are my angel.......

It's like reading my own nightmare here.
I also had a $200 hardware credit with Bell as of September. I was told by the agent that I should hold on to it because they were moving to the new 3GS network and I could upgrade to an iPhone. The only reason I did not jump ship on Bell when Rogers...

Rogers phone just switched off on day.Took it in for repair,it was still under warranty.Three weeks, and gave me some other cell phone that somebody else owed priviosly.Some old piece of crap.I took real good care of my phone and this other person did'nt.If I wanted another one...$150! Rogerss SUCKS...

At first I was quite satisfied with my Koodo account and phone. I even got my husband, son, sister and her husband to sign up. They should have given me a finders fee really. However, my LG Keybo recently broke down. When I went to remove the charger the whole inside piece from the charging chip...

Just attempted to activate my straighttalk phone today (Monday-November 16,2009). First attempt was by internet on "straighttalk.com". After completing the questions and hitting "submit", was informed by message that my serial number was already activated by another account. I...

I bought my Samsung 320 at the kiosk in Seven Oaks Mall in
Abbotsford.
After 6 weeks, my battery wouldn't hold a charge. When I took it back to the kiosk, I was told that there was nothing they could do and that I would have to apply for a "repair kit" to send it away for repair. When...

i've been with telus for a week or two now as pay and talk and they're pretty good, i phoned them to get my phone activated and they said i would be charged 15$ for it, instead they gave me an extra 15 then deducted (my phone came with 50 credit) and basically did not charge me to activate,...

Rogers is holding my phone number hostage for $240. I have to cancel my phone number regardless of the fact they put the Sim card in my new phone. Even if I take my phone number to another carrier which is my right, I still have to pay $240 to cancel the secondary line. Brilliant.

Also, working in Abbotsford...

I was going to go to BELL tonight and get 4 phones for my family. FORGET IT!

I was warned by others, but since my house phone is bell and my internet is bell, I figured.... it can't be that bad

FORGET IT BELL! Make your existing customers happy! IF not, you're going to lose business,...

very bad service when you sign up they explain something
when you cancel something else. they charge one month extra
to cancel, where do you see that paying one month extra after you cancel.

well how can i say this i no longer have my broken htc touch (wich i threw out) that was on warranty that bell decided to do nothing to repair the phone! i had to resort to using my old phone on my account.

i wasn't oringinaly worried because the service rep told me that i had an upgrade credit...

It has been 2 months i signed up for a 2 years contract with FDO I have a $40/2000mins monthly plan and FIDO already has taken out of me $600 out of me from its monthly bills. When you buy a plan make sure you read the contract and make the sales man explain the contract and have him signed whatever...

To readers,

I recently got a new computer as a gift( I really needed a new one.) Anyways, I received a new computer and was thinking about internet service providers. I live in a rural area, so there's no cable or DSL out here. So, a family member called Bell and asked what internet services they...

I have been a customer for almost 7 years with Bell. Their customer service has gone from excellent to the worst ever!!!

Although I have been a good customer, they recently reneged on an offer they made me in August/09. They promised me a $150 hardware credit to be used at any time. I called today,...

Although Virgin Mobile isn't the best out there...I believe that their rates are pretty reasonable...especially for a virtual network operator.

However...their phones aren't of the best quality...and they don't have a big selection of phones to choose from. Worst of all...the phones...

I can't help but notice that although most people agree Rogers
is awful and has terrible customers service etc, these glowing reviews are posted as well. I have been talking with other Rogers customers and they are all unhappy, most only stick with Rogers for the I-phone. So I wonder who would...

I have an I-phone or should I say "had".

It was stolen yesterday from my work.

I still have a year and a half on my existing plan for it,

and thought wrongly that as a good customer I could just pay a fee and move my contract to a new i-phone or get a new contract for a new phone and just...

PROS:
- Cheap plans. (I pay $25 a month for my plan listed below.)

CONS:
- The TAB is still a CONTRACT (see below)
- Unreliable Text Messaging Service (not frequent)
- Horrible Customer Service

I have been with Koodo for about a year and their service has been decent. I'm not sure where those...