Public Mobile

I upgraded to the Android ZTE and one day it just stopped working. It took me a few months to get to a store and when I did they were less than helpful. They had to do something to the phone where I lost all information on the phone and when I inquired about being refunded for the time I was unable to use the phone they could not help me. They told me to go to the website for help. I tried that with no respose. I called customer service they could not help me. I have beeing paying for nothing! And there is no one to help.

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I have the ZTE something or another, it's a android though. I have never dropped or spilling anything on my phone, yet have had nothing but issues with it. First the speaker in the ear piece was loose so sometimes it would cut out and I wouldn't be able to hear anything. I few light taps to back of phone seemed to be a temporary fix. Then today the charger wouldn't charge my phone. I called they told me I had to travel to the other end of the city to one of their store and they would replace the phone. When I got to the store I was left dealing with one of the rudest retail people I have ever seen in my 38 years of life who totally ignored the issue with the ear piece and gave me a charger, but not the one that actually goes with the phone instead I got some generic one which does not have the removable plug so I can plug phone into computer and basclly told life sucks wear a helmet.

Not to mention a few days ago I found out they have been charging me 8 dollars a month for the last several months for Canadian long distance without my consent, they admit it was their mistake but refuse to reimburse me for it.

So I called customer service to complain about how I was treated at the store and to complain once again about being charged for a service I didn't ask for only to be told that I needed the store number and name of the manger I was dealing with at the store because apparently they don't know their own store numbers and what not. Then to top it all off the person I talked to said and I will quote " well how do I know that what you're telling me is the truth and what you're saying really happened in the store while you were there" Yet when I replied "well how do I know you don't have access to YOUR OWN store location numbers and that you're just to lazy to do your job" he got all offended and started yelling at me.

Bottom line you get what you pay for and honestly you're 1000 times better off paying the extra money for Bell, Rogers, Fido etc etc.

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I am using Public Moblie ZTE N762. Before that I used 3 phone sets of PM. I got best services at cheapest price. I am enjoying Canada wide call plus US long distance call only at $40, which is amazing!!! It is hard to believe to Bell and Rogers users. Only the thing that PM has to upgrade is their phone sets, which are not smart though they already have android system.

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