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Info & Contact


About Primus

Voice network: GSM
Data network: HSPA+, GPRS, EDGE

Primus Customer Service

Mailing Address:
5343 Dundas St.W., Suite 400, Etobicoke, Ontario, M9B 6K5

Telephone:
800-806-3273

Helpful Links

Official Website, Twitter, Coverage Maps, Manage Your Account


Primus Question?

Visit the Primus Q&A Forum to get answers, ask a question or help others.

I rate Primus:

Help inform others by sharing your experience with Primus

Reviews (4.5/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Worse company on earth

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Primus is the worse company on earth!!!! Easy to get in, but is imposible to get out. My experiment with them is when i transfer my home number to the other company, the other company already cancel my account with Primus, Primus still bill me for the month which they didn't provide any service. I... More

Primus is the worse company on earth!!!! Easy to get in, but is imposible to get out. My experiment with them is when i transfer my home number to the other company, the other company already cancel my account with Primus, Primus still bill me for the month which they didn't provide any service. I talked to their customer service, they still want payment for no service. What the F--K.

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1/10

Crappy Customer Service

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Not only was the service really bad but I had to keep checking back to make sure they were doing their job. They might have a great deal but if there is ever something wrong with your bill or service you are on your own babysitting a company that can't really do anything for you.

Not only was the service really bad but I had to keep checking back to make sure they were doing their job. They might have a great deal but if there is ever something wrong with your bill or service you are on your own babysitting a company that can't really do anything for you.

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1/10

HORRIBLE, HORRIBLE!!!!!!!!!!!!!!!!

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THEY HAVE A TERMINATION FEE and it is ridiculous! Even though, this is a non-contract company I still had to pay a termination fee of $80.75 for my internet and home phone and on top of that a $10 fee for the postage sticker they sent me to return my model and cables with. So I paid $90.75 that is j... More

THEY HAVE A TERMINATION FEE and it is ridiculous! Even though, this is a non-contract company I still had to pay a termination fee of $80.75 for my internet and home phone and on top of that a $10 fee for the postage sticker they sent me to return my model and cables with. So I paid $90.75 that is just ridiculous! The internet speed they provided me with was so slow. The public library had higher speed than I did. I could not download anything with that speed and don't even think about multiple users on your internet, I constantly had to reset my modem because the connection would cut off every 15 min. Most horrible experience with internet in my life. I am so happy I am no longer with them and no longer would have to deal with their slow and overpriced service. I would never recommend them to anyone.

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1/10

Rip off

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For Montreal coverage its bad, for data i pay for it but hardly works so i ask to remove the data plan no can do so aim stuck paying for something i cannot use. This is been going on for a year and half, six more months to go cant wait.

For Montreal coverage its bad, for data i pay for it but hardly works so i ask to remove the data plan no can do so aim stuck paying for something i cannot use. This is been going on for a year and half, six more months to go cant wait.

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4/10

Better Wireless Company!

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We have been with Primus Canada for a lot of years now. We enjoy their Home phone services. Just bought a HTC Magic from Primus to replace my broken phone and I could say that phone is the best and the wireless plans are just awesome. Primus's Customer Service is just awesome and much better than Fi... More

We have been with Primus Canada for a lot of years now. We enjoy their Home phone services. Just bought a HTC Magic from Primus to replace my broken phone and I could say that phone is the best and the wireless plans are just awesome. Primus's Customer Service is just awesome and much better than Fido and Telus which offers poor customer service. Since they use Rogers Network wireless reception is great in my local calling area (Edmonton) and they also provide roaming in Canada and around the world.

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10/10

After seventeen years

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Still can handle these guys , all this time beeing together has the meaning that I'm happy with what they provide.Price /quality still the best we can get now a days.

Still can handle these guys , all this time beeing together has the meaning that I'm happy with what they provide.Price /quality still the best we can get now a days.

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6/10

Primus has great services

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I have had Primus land line and wireless internet services for over 6 years. I have ALWAYS had great and consistent customer services with the IT dept, and customer service and any problems i have ever had has been quickly retified in a few days. Primus also provides cutomer loyalty-unlike other tel... More

I have had Primus land line and wireless internet services for over 6 years. I have ALWAYS had great and consistent customer services with the IT dept, and customer service and any problems i have ever had has been quickly retified in a few days. Primus also provides cutomer loyalty-unlike other tele-communication compnies. I will be switching my cell phone to Primus when my contract with Fido ends in a couple of months. I have been through Roger and Bell - they have alright service and the worst is Fido. Fido has the Worst customer service -in store and online.

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5/10

Not Bad Pretty Good Service

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The staff are excellent in helping me gettng my sim card ready for my unlocked phone. Their monthly plans are pretty cheap and talk quality is not that bad but sometimes you can get dropped calls but $50 for 250 min and 500mb data its is not that bad. You also get airmiles with wireless service. I h... More

The staff are excellent in helping me gettng my sim card ready for my unlocked phone. Their monthly plans are pretty cheap and talk quality is not that bad but sometimes you can get dropped calls but $50 for 250 min and 500mb data its is not that bad. You also get airmiles with wireless service. I heard many people said their service are not that good but maybe they are wrong I have no problems with their service.

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8.3/10