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Info & Contact


About PC Mobile

Voice network: CDMA 800/1900 MHz, UMTS
Data network: 1xRTT, EVDO, HSPA, HSPA+

PC Mobile Customer Service

Mailing Address:
1 President's Choice Circle, 2nd floor NW, Brampton, Ontario, L6Y 5S5

Telephone:
877-284-6361

Helpful Links

Official Website, Coverage Maps, Manage Your Account


PC Mobile Question?

Visit the PC Mobile Q&A Forum to get answers, ask a question or help others.

I rate PC Mobile:

Help inform others by sharing your experience with PC Mobile

Reviews (3.8/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

I had nothing but trouble from the start. First I had this sales rep talk me into getting the crappy phone convincing me my phone was broken or would

(about 1 month ago)
1/10

Ticked off

(2 months ago)

Have a pay as you go plan. If I don't "top-up" by April 17, my balance on hand ($118.55) will be reset to $0. Hence I have to continue to top-up or I will lose over $100.

Have a pay as you go plan. If I don't "top-up" by April 17, my balance on hand ($118.55) will be reset to $0. Hence I have to continue to top-up or I will lose over $100.

Less
1/10

Better than the Big 3

(2 months ago)

My wife and I recently made the switch from Bell (it was inevitable) upon finding out that their monthly service (not prepaid) uses Telus lines. Based on what our phone needs are, we were pleased with the plans that we received and their corresponding prices. We brought our own devices and got new... More

My wife and I recently made the switch from Bell (it was inevitable) upon finding out that their monthly service (not prepaid) uses Telus lines. Based on what our phone needs are, we were pleased with the plans that we received and their corresponding prices. We brought our own devices and got new sim cards and the process could not have gone any smoother. We were happy with the service rep and the information they provided. Would recommend them to anyone.

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10/10

Good Value

(2 months ago)

Everything is available online, agents are often quick to answer any questions. You get good service and value for what you pay for. I can't imagine the other carries being any better, especially for the price you pay.

Everything is available online, agents are often quick to answer any questions. You get good service and value for what you pay for. I can't imagine the other carries being any better, especially for the price you pay.

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10/10

Call quality meh, network ok, they dropped the ball on customer service.

(2 months ago)

I called in near the end of a two year contract asking for a better deal on my service if I continued to use them. They would not barter at all, which is ok. But what actually happened is they removed me from my grandfathered plan and put me on their new one. I'm in the process to see if their billi... More

I called in near the end of a two year contract asking for a better deal on my service if I continued to use them. They would not barter at all, which is ok. But what actually happened is they removed me from my grandfathered plan and put me on their new one. I'm in the process to see if their billing department will reverse the charges. I'm not going to be surprised if they say "meh". I have always been a polite and good standing customer. My loss their gain for "misunderstanding" and not willing so far to resolve things. Does this business practice sound like fraud?

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4/10

would give a "0" but not an option.

(3 months ago)

These guys are BRUTAL! I have been ripped off every month. THEY LIE to you and the customer service is horrendous! if they don't know the answer to your question, they put you on hold and after about 1/2 hr, they hang up on you. when you call back, bc their service centres are in various places... More

These guys are BRUTAL! I have been ripped off every month. THEY LIE to you and the customer service is horrendous! if they don't know the answer to your question, they put you on hold and after about 1/2 hr, they hang up on you. when you call back, bc their service centres are in various places, they can't connect you with the last supervisor and you have to start over again. They change your plan without you knowing (i.e: I HAD free incoming... now they are saying I called to change my plan (WHY WOULD I CALL TO SAY I DONT WANT FREE INCOMING ANYMORE???) i have a screenshot of the plan when i first went on it. i also have the original brochure..IT SAYS FREE INCOMING CALLS.. they keep referring me to the changed website. my last local incoming call just cost me 27.00!!!) DON'T GO WITH THEM. NOTHING BUT HEADACHES. I received a txt saying I owe 60.00 last month!! I have pay as you go - it was a $30.00 plan. In other words, the most my bill is $30.00... It's almost as if they can legally rip you off. i will be calling the CCTS (telecommunications commissioners) I'm sitting here with a 100.00 phone which is useless.

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1/10

Are the agents Trained fir Troubleshooting Issues

(4 months ago)

Activation Issue at Mobile Shop, adding a second line failed at store, they call PC Support activation for help for tech support, failed again, failed again... then the store agent was on hold, hold again, hold again. Its now 3 hours at the store finally an activation. I leave store, phone stopped w... More

Activation Issue at Mobile Shop, adding a second line failed at store, they call PC Support activation for help for tech support, failed again, failed again... then the store agent was on hold, hold again, hold again. Its now 3 hours at the store finally an activation. I leave store, phone stopped working, back to the store I go next day, store agent another 1 hour on the phone with their tech support. Then finally they were told, we have to file a trouble ticket for your account. They said it could be 48 to 72 hours before it will be resolved. No service for me for during that time. Oops sorry they said. NO answers or explanation, just, oh we are just a new company and we have bugs to work out.... Is this good customer service? They been around for 10 years now.....

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1/10

Nothing but constant headaches....

(4 months ago)

If I took the time to write all my negative experiences here, it would be a long read. The customer service is abhorrant. I have been called a liar by PC customer support when I paid my bill to only find out that my phone no longer worked bc they said I used all my minutes. It was recorded that I... More

If I took the time to write all my negative experiences here, it would be a long read. The customer service is abhorrant. I have been called a liar by PC customer support when I paid my bill to only find out that my phone no longer worked bc they said I used all my minutes. It was recorded that I made 2 calls and they told me I made one that was 145 minutes. This was untrue. They asked permission if they could call the person the number was made to - a 3 -way call which they said was not (I heard EVERY WORD they asked my friend) and my friend confirmed that I only spoke briefly to them. They told me a) that it was impossible that it was just briefly (so, why did they call the person if they were going to call them a liar, also) and b) why was I able to recount verbatim what the conversation was that took place?? Inexcusable for a company to call people liars. It is as if they have the legal right to rip people off. I have been hung up on numerous times. The customer "support" that I have spoken with make constant excuses saying it was a computer error and there is nothing they can do about it.. yet it still continues.. I have received numerous texts stating that I have not paid my bill when in fact I have. Just recently, I topped up my account before the date agreed on. I went all day without receiving any texts or phone calls. When I realized it was exceptionally quiet, I called and the self serve option to top up the account (which I always use) didn't register. How was I compensated for missing a day of work related calls?? they credited my account 90cents. If you are thinking about getting a phone through PC, think again. A big banner across the top of their website reads "Free voicemail because we love our customers." Yeah, whatever... they don't tell you it costs every time you retrieve your voicemail. If you call it from a landline, it is free. From cell, it costs per retrieval and also long distance charges may apply. I receive texts regularly saying I owe double the amount that my bill is; even though I had already paid my bill (so they are wanting 3x's amount I signed up for), or today I received a text saying that my plan amount has changed and the date to pay the bill also changed. Seriously, if you are using the phone and need one that is reliable; don't do it. I wish I had read the reviews before purchasing. I would rate them even lower than a 1 however, it doesn't give you the option. When you call the customer service, they hang up on you or redirect your call to someone else (pass the buck..over and over and over again). As for the data, you have the option of paying 2.00 for very little MB. Often the page won't even open and before you know it, your MB are already used and they ask for another 2.00. I have never experienced a company with such unbelievably poor customer support. The day I bought the phone from the store, I should have clued in that it was not going to be good when I had to wait around for an hour and 1/2 because the staff had taken the keys home and they didn't have a way to open the display case to get a boxed phone. again, if you want a phone that works and is reliable... PC mobile is colossal waste of money and time. The sad part is, they don't improve with suggestions or complaints. they blame their computer for everything. Absolutely no corporate responsibility whatsoever.

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1/10

Awful company

(5 months ago)

Terrible customer service, not helpful over phone and difficult to find store. Very difficult to pay your cell phone bill, customer service support closes far too early...There is no warranty with phones. You lose service in basements and outskirts of Ottawa (barhaven, osgoode, and kanata). Do not... More

Terrible customer service, not helpful over phone and difficult to find store. Very difficult to pay your cell phone bill, customer service support closes far too early...There is no warranty with phones. You lose service in basements and outskirts of Ottawa (barhaven, osgoode, and kanata). Do not go with pc mobile, pay the extra and go with a reliable company.

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2/10

Double billed.

(7 months ago)

I received my November bill and saw it was for 2 months instead of one. I called them and was told my previous month's bill was unpaid. My wife had paid it on our PC Financial Mastercard and we have the printed record to prove it. PC Mobile say they did not receive the payment, PC Financial say i... More

I received my November bill and saw it was for 2 months instead of one. I called them and was told my previous month's bill was unpaid. My wife had paid it on our PC Financial Mastercard and we have the printed record to prove it. PC Mobile say they did not receive the payment, PC Financial say it was paid. We are out the payment and neither of these two parts of the Loblaw's group will own up to being wrong. We are pensioners who do not have money to throw around. Several calls to both branches were hopeless. One of them is a thief.

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1/10