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Info & Contact


About MTS

Voice network: CDMA, UMTS
Data network: 1xRTT, EVDO, HSPA, HSPA+

MTS Customer Service

Mailing Address:
Rm. CC11B, P.O. Box 6666, Winnipeg, Manitoba, R3C 3V6

Telephone:
800-883-2054 (or 611 from your cell)

Helpful Links

Official Website, Coverage Maps, Manage Your Account


MTS Question?

Visit the MTS Q&A Forum to get answers, ask a question or help others.

I rate MTS:

Help inform others by sharing your experience with MTS

Reviews (3.2/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Bs company

( )

Garbage lg g4 no service IN CITY STRAIGHT SHIT CUSTOMER SERVICE AND NOT 24 HRS

Garbage lg g4 no service IN CITY STRAIGHT SHIT CUSTOMER SERVICE AND NOT 24 HRS

Less
1/10

In my opinion, Very good company

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We have been with MTS for the past 50 years and I can not to say that only one time did something happen that I was not happy about, that was a long time ago and they did everytthing they could to correct it and even this morning, I know it isn't the telephone thing but the internet, I called in and... More

We have been with MTS for the past 50 years and I can not to say that only one time did something happen that I was not happy about, that was a long time ago and they did everytthing they could to correct it and even this morning, I know it isn't the telephone thing but the internet, I called in and the young lady that looked after me did something I couldn't be more grateful for. Sometimes we called in and shout and scream and are upset and sometimes that doesn't help anyone and nothing is gained, for me MTS is a great company, so please do not not not sell it out to anyone other then us MAnitoba people, u are doing well, I am happy with u, and I think sometimes I too am hard to pleased and u have done well by us. Thank you. Virginia K

Less
9/10

Wish I never signed with them..

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Good luck cancelling your account with MTS because even though you called them to cancel your contract and receiving a reference number upon termination, we are still receiving invoices every month going on now 3 months later. Also, as part of our contract regarding wireless Internet it's stated th... More

Good luck cancelling your account with MTS because even though you called them to cancel your contract and receiving a reference number upon termination, we are still receiving invoices every month going on now 3 months later. Also, as part of our contract regarding wireless Internet it's stated that if we should cancel our services with MTS we were to return the modem back to a MTS dealer. First month invoice they charged us for the modem plus our services. Are you kidding me?! Customer care dept was horrible to deal with and trying to having them answer our simple questions was extremely frustrating.

Less
1/10

Hate

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Horrible service right in my house, service interruptions like crazy, and it's the only carrier available here. HORRIBLE FOR over $100 a month.

Horrible service right in my house, service interruptions like crazy, and it's the only carrier available here. HORRIBLE FOR over $100 a month.

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1/10

They don't care about old customers

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My mother was on hold for nearly an hour by using the extension for returning customers. When she didn't and acted as a new customer she got service within minutes.

My mother was on hold for nearly an hour by using the extension for returning customers. When she didn't and acted as a new customer she got service within minutes.

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1/10

Very poor customer service

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Title pretty much says it all. I would never recommend this company.

Title pretty much says it all. I would never recommend this company.

Less
1/10

Cell phone service at KILDONAN Mall store

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My husband switched his cellphone to another provider because we are moving out of province. I forgot the provider mentioned it could take up to 24 hours for the switch from MTS to their service. I tried to send a text to my husband and it didn't work. We went back to the new provider and they... More

My husband switched his cellphone to another provider because we are moving out of province. I forgot the provider mentioned it could take up to 24 hours for the switch from MTS to their service. I tried to send a text to my husband and it didn't work. We went back to the new provider and they said it was an MTS problem. When we went to MTS, the young man we delt with (before we told him of our problem) was not friendly. His body language gave me the impression we were wasting his time as soon as we approached him. Once we explained the situation, things didn't improve. When he tried to send a text msg it worked and he made us feel very in-adequate. Just because we are seniors, doesn't give a young person the right to look down on us. I was very disappointed with the service. Anytime I have ever had to call for assistance for my internet or TV, the techies have been most helpful. Consequently, I cancelled my plan with MTS and I hope that young man gets a lesson in customer service. Possibly he could have had a bad day but you have to learn to shake it off . Deal with each situation differently.

Less
1/10

Worst, worst and worst

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MTS has nothing to recommend. Worst, worst and worst...

MTS has nothing to recommend. Worst, worst and worst...

Less
1/10

Unlimited data

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Great coverage

Great coverage

Less
10/10

Don't care about customers

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Everything is fine with mts until you have a problem and then they don't try to help you and try and get you to pay large sums to resolve it

Everything is fine with mts until you have a problem and then they don't try to help you and try and get you to pay large sums to resolve it

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3/10