I choose MTS because of their unlimited data plan. As a rural customer without many options, I thought this would be a good fit and confirmed before signing the contract that a high use of tethered data wouldn't be a problem. I understood that after 10GB I would be throttled during peak hours... More
I choose MTS because of their unlimited data plan. As a rural customer without many options, I thought this would be a good fit and confirmed before signing the contract that a high use of tethered data wouldn't be a problem. I understood that after 10GB I would be throttled during peak hours and was good with that. Later they changed their traffic management policy (without informing me) to 15GB, after which throttling occurs to near dial-up speeds would occur ALL of the time. I can't even watch their advertisement on their site telling me that I can watch as many videos as I want with their "unlimited" plan.
Billing has been good - no problems there.
Service for data has been horrible. Multiple screen refreshes and regular phone resets just to get the data going and speeds have been below 500kbps (unthrottled) 70% of the time, regular (about twice a month) unannounced overnight service breaks "to maintain their towers" (don't expect to always be able to use MTS cellular for emergency calls), and they regularly "reset" my iPhone network settings so I find the wifi back on and the hotspot turned off. Oh yeah...they just simply disable my hotspot quite a bit too...thanks MTS. Often I'm only able to maintain a connect for a lengthy 45 seconds.
Customer service has been for the most part completely useless. Tech Support can't fix the network disconnect/hotspot/data problems (I'm not sure they believe there is a problem). Customer service did not understand their policies in the wake of the traffic management changes, promised a refund for the trouble and of course it never showed up. Then I deployed to Afghanistan with my unlocked phone and it worked exceptionally well (when the service was active) - very few data problems at all! On return, it was right back to the horrible service I had been accustomed to.
Don't consider MTS as a rural data user and don't believe the lies about "unlimited" data. You will regret it, as do my neighbours.Less