Mobilicity / Reviews

Thankfully I haven’t had the need to call customer service more than a few occasions. So I can only comment on those rare circumstances. When I called customer service, I was always greeted happily by the representative and had any questions or issues resolved truthfully (which is actually a great feeling) and thoroughly. I don’t want to sound like I am a Mobilicity fanboy, but their customer service does go beyond what we are usually a custom to.

Imagine a CEO of a cellular provider deeply involved in helping and interacting with customers through modern and social ways. I’m sure I left you stumped. Dave Dobbin, Mobilicity’s CEO, actively communicates through personal twitter, email, and even in person at Mobilicity events. Many assume that; sure you can email him, but I bet he doesn’t respond. Let me tell you, he does, while also keeping his responses straightforward and honest. Recently there was a very brief outage here in Toronto and nearly a minute after I sent a tweet, Dave responded by stating they conducted a quick network refresh. As I said, that’s customer service!

Read original review at TechFibe.

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From sales to support to usage, my experience with Mobilicity in Toronto has been excellent and I am confident in recommending the service. The potential downside to Mobilicity, which may affect Digital Home readers is the companies limited number of retail locations, lack of iPhone support and service only being available in five cities.

Read original review at Digital Home.

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Mobilicity’s strategy is an interesting one. A largely prepaid offering which includes data cell phones or smartphones, which is not a typical prepaid offering but targeted at the low end cash based consumers. It remains to be seen however, if their target segment, low end, prepaid leaning customers will be willing to fork out the extra cash for a smartphone or will mainly stay in the sub $50 zone. And finally are there enough customers in this segment to make Mobilicity a success or will they have the same challenges as Wind Mobile initially. Maybe a postpaid brand in the future, no?

Read original review at myCELLmyTERMS.

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I bought a samsung google phone last year. This phone was not function properly. I went back to the store where I bought. They told nothing wrong, I have call technical support almost every second day to help. Finally, I called samsung, they told me I got the defected
phone , Mobilicity should change the phone foe me, but they don't.......what kind of company is, Please beware

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I have had the WORST customer service with this company. They lied outright to me when I bought my Nokia 710 last year, saying that it could be unlocked for my international travel. I paid $250 for it (I know, I know), and own it outright, but it has proved impossible to unlock by any '3rd party' providers because Mobilicity, alone of all the 'major' carriers as far as I can tell, has never, and apparently will never, release codes that would free it. I was gouged, and have been cheated (and the Windows phone is awful too by the way, no battery life, almost no bluetooth compatibility, has never interfaced correctly with my Mac laptop, even with the correct software installed). BUT, the worst part is that the 'customer-service' department is a stonewall. They have been rude, cut me off, and there is no way to register a complaint that will ever be noted. I hate Mobilicity and as soon as the year I paid in advance for (such a mistake!) is up. I am gone. Cut my losses. Never again. I wanted to give the company a chance. I wanted to like them. But they suck.

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Basically the internet network is down more than half the day, or over crowed and so slow that it's unusable. It's a real rip-off, even more so when it's advertised as unlimited data (the plan I have). Changing company soon...

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Fair is giving adequate service for money paid. If you give me $45/month, I'll give you the same service Mobilicity gave me. That would be a great deal for one of us. Waddya say? Unlimited internet? Maybe back when the internet didn't work so good. Unlimited texting? How about "unable to send at this time." Free Voicemail? Great, because I couldn't receive calls most of the time. My phone with Mobilicity went out of service so often the battery would die on my phone every 5 hours from constantly roaming and looking for signal that wasn't there. I thought the problem was the phone at first! They told me to pay 3 months upfront and then would not give me a refund when I became fed up at the service. Yes, I called for a refund. And yes, I had to use my friend's phone who is on Fido (a great provider btw). Mobilicity you provided me with the worst customer experience I've ever had and wouldn't give me my hard earned money back. For that I say screw you Mobilicity, you stink.

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I was told by mobilicity customer service should be charged $3.50 a minute for voice 0.50 per text outgoing incoming free. guess what minimum charge per voice is 5minutes plus seconds you talked,also for calling a number with no connection 5 minute charge, sending text that doesn't go anywher there is charge regardless. DO NOT TRUST MOBILICITY INTERNATIONALY its a SCAM.

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I bought a google phone from them 6 months ago I've been with them for 2yrs and my battery died and phone wouldn't hold a charge. I take it into we're I bought it at store in Brampton, and they tell me they won't do anything for me because I have no receipt and said there is no way telling if I bought the phone because they don't keep records which is a lie. So they tell me I have to buy a new battery or phone even though I just paid 650$ for the phone 6 months ago. And I just paid my phone bill too, so I said cancel my service and give me back my money for the month since I don't have a phone. Customer service said I paid the bill at 1pm and since its 4pm we can't refund your money because I made one phone call. Long story short I have no phone and canceled service time to go with a real company people.

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Have been with them for 14 months in GTA region. The reception is good outdoors but is bad in basements and malls. There are few dropped calls. Decent I would say considering I pay only $12.5 for unlimited talk and text per month

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I've been using Mobilicity's service for almost a month now in the Greater Vancouver Region. I spend a lot of time at SFU (Burnaby Campus)

Reception: 6.5/10 - In Vancouver, it's mostly good, but on campus, there are many spots where it flickers between 1 or no bars of reception - which does get annoying at times (but it does depend on where you are on campus.

Calls/SMS: 10/10 - I have yet to receive any dropped calls or unsent messages when I am in an area with good reception. Quality sounds fine too.

Data: 6/10 - speeds are approx. 192kb/s (2Mbit) download and 40kb/s upload. The speeds don't annoy me - its the random disconnects that do. At times, even watching a video on youtube on low quality is difficult due to the random disconnects.

Comments: I'm enjoying my experience with mobilicity because I prefer pre-paid over post-paid so I will never get charged an unexpected amount.

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I was with another low cost carrier and when I moved into the GTA my calls kept dropping. I went into a Mobilicity store, this was a year and a half ago and asked about their service. The person I spoke with offered me a loaner to try for one day. I tried it and was pleasantly surprised. The very next day I went into a Mobilicity store and signed up. This was a year and a half ago. I hardly ever get any of my calls if any, dropped. And the half priced deals they offer are priceless. When I call for technical help it is a pain as it takes forever to connect to an agent. If this is all I have to complain about, I will take Mobilicity over the one I was with before.

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This service drops calls repeatedly - sometimes to the point I literally cannot use the service because it cannot maintain a call for more than 10 seconds. I would love to support the smaller independents however this really is not a viable phone service provider. Doubtful that they will be around in a couple of years. Customer service is also very dismal as they have very poor knowledge and do not even respond.

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