Koodo Mobile / User Reviews

I have had my share of bad cell services from Rogers and Bell. About a year ago I settled on Koodo and honestly I had no trouble. Their service works as promised. There was a couple of hiccups here and there, but they were always amazingly quick to respond. Once they even called me after I posted a question... More

Just got koodo about a month ago after leaving bell. So far i love them..my phone is great, and excellent customer service. I did have to contact them the day after getting my phone because i was still getting some text messages on my old phone...I did not have to wait more than a minute or two to... More

I have been with Koodo since Nov 2008, I was on prepaid before that, don't make too many calls but lots of international texts. I have had no problem with texting ( send over 300 a month), because I get 300 minutes and free evenings and weekends I use my phone for calls more and still don't... More

I got a text message from Koodo saying my $200 usage was up so I paid the 200 at that time same day and text messaged the one who send me the warning. Sunday morning my phone was turned off after I paid the bill the previous friday and there is no one to talk to at koodo because they are closed. I... More

i was with koodo for almost a year they love to shut you off pre maturely. My problem is that iget paid once a month under contact my last bill was 6 days over due and they shut me off again and again and again. my billing due date was the 4th of feb by the tenth iwas shut off even after i called them... More

I have been with Koodo for a year with the LG Shine. I only talk and text, so I don`t need a iPhone or Blackberry.
During the past year, I had to replace my phone once because the screen blacked out all the time, camera stopped working, couldn`t sent picture mail or MMS.
I DO like Koodo`s customer service,... More

In the name of being fully transparent, let me tell you first that I do work for Koodo. It is true that our current $20/month Build-Your-Own-Combo includes up to 50 anytime minutes with per second billing, up to 50 text messages, evenings and weekends starting at 7pm. We have no system access fees and... More

I have been with koodo for 2 years now i had nothing but troubles, they double charge me for everything i do, such as if i change my plan to something cheaper the "accidently" charge me twice for everything and then you sit on the phone for hours talking to reps, my $30 phone bill was $77 this... More

I made a huge mistake by choosing Koodo last year ... Fido was offering the exact same plan but I chose Koodo (STUPID MOVE)!

Their plans are no longer the cheapest ... they have increased their prices since summer and their system is screwed! Before the summer their $20 plan had 100 airtime mins but... More

Folks,

I alway appreciate the honest feedback these forums provide us (Koodo) with. I am concerned with the last few comments and would like to look into the matter. I would greatly appreciate if you contacted us at this address webstore@koodomobile.com. Please include you mobile number and have "Bernard+Cellpone... More

I was 2 weeks late with my bill payment but I knew it was only $60-some and I had a cap of $200 before my phone would be disconnected. Imagine my surprise when one of my friends messaged me online and said that my phone was saying the number was not in service!! I called customer service and spoke with... More

i've been with koodo for a year and a half, i havent changed companies because i cant afford an expensive bill nor do i want a contract so thats the only thing i stay for!

1) i live across the river from the states so i constantly get roming charges and i call every month to get it fixed and one... More

My girlfriend is wiih the Koodo Tab and it has been nothing but problems. She has a plan that is $89 per month but each month when she received her bill, the amount due is usually around $150.
Back in December she paid her bill of about $130 A WEEK BEFORE it was due, and then on the bill due date her... More

koodo billed me $75 for things i have never done, such as go on the internet ($25 charge) talk + text combo ($25 charge). I had my phone off the whole month due to the fact i lost my charger. I called them and they did nothing about it, bad service...good prices untill they bill you wrong and do nothing... More

Rarely, have I been so frustrated with a company. I made the grave mistake of buying a Koodo phone and thought I lost it. I found the old phone the same day I purchased the new one. Apparently, I didn't have the "right" receipt to return the phone. What I gave them included the price and... More

in my opinion, i think Koodo should offer more phones,
like the Iphone, or smartphones. not just the real old phones.

I’ve been with Koodo since October 2008 and have chosen them because of the affordable plans and nice phones.

I have been paying my bill online from the beginning every month, but recently, have accidentally paid Koodo twice in a month. First payment was my billed amount and the second was originally... More

I’ve been with Koodo since October 2008 and have chosen them because of the affordable plans and nice phones.

I have been paying my bill online from the beginning every month, but recently, have accidentally paid Koodo twice in a month. First payment was my billed amount and the second was originally... More

In my opinion Koodo is a great company. Their service is fine, plans are great, and you can't go wrong with the prices.

Phones; Yes Koodo does not have the pretty, up to date, loaded with features phones that all the other companies have but they do what you need them to do. What you need to know... More

I spent New Year's eve at Nathan Philips square. Had a great time! At midnight I started sending out texts to my friends. No problem unlike some of my friends who had Rogers phones who couldn't text for some reason. Here is to a new year with Koodo! Happy 2010!