Koodo Mobile / User Reviews

http://www.koodomobile.com/en/on/other-billing-faq.shtml

I read over most of the reviews and no one in particular seems to raise the same issue I'm having.

I don't know if Koodo users are aware of this (as most users are concerned with texting); incoming calls are billed starting from when... More

I got a Keybo for my birthday 2 months ago and I haven't stopped texting since. I was with Rogers before and I always had to watch my bills to make sure I don't go over my limits. I did, a few times. Had to ask parents to help pay them. Since switching to Koodo my bills are the same every month... More

Been with Koodo over a year no problems with service or billing. Text messaging is frustrating..I send a text to my daughters and they recieve it 2 or three times and I only sent it once. Would like to see newer model phones

my phone was lost\stolen on feb13 and i canclled\suspended my phone. I found my lost\stolen phone but find out i am charged for bthe month of feb $100 and then they canceled my service for no payment of $294. they tell me when i reported my phone i only suspened my service and are being charged for feb.... More

Last August I decided to switch cell companies,so I purchased two Samsung phones for my Son and I........on the $25.00 a month plan,,,,,,,,,from that point on we have had double billing issues,constant phone calls to customer service........being put on hold.........and being told that you must pay... More

I feel like I have been raped.

I almost had my Koodo phone for a year and it worked great for me so far. I'm a student on a tight budget, but I use the phone a ton. Not as much for talking, but texting, posting my tweets and facebook. Last month alone I had 1200 text messages. Thanks Koodo for unlimited texting! My bills are... More

I've had nothing but troubles with this phone company and the phone that I bought (the Motorola Razar). I bought the phone August 31st, 2009 with Koodo because it seemed like the best thing to do at the time. I was moving away from home to start University and was under 19 years of age at the time... More

i looove koodo!!! i can call my family in brazil for only 5c a minute, send ilimeted messages, and i pay less than half of used to pay with bells, solo mobile... it´s also really good the send a message service in the koodo website... can sent as many text u want for free... was very handy when... More

I have had no problem with customer service from them. How ever I have hsd to send my phone in for repair twice now and one time they still couldn't even reprogram it. They were nice enough to put my tab down to 0$ but still annoying to not have a phone for three days. Their plans are good would... More

I have 2 phones for my kids with Koodoo since Xmas 08 . The service was excellent till recently when I received a whopping bill for $60.00 of web browsing .

This had happened once before in Sept. 09 and my son fessed up to browsing not knowing of the extra charges . So fine I pay the extras and he agrees... More

Been a customer for a couple of years, no problems. Used their online customer service once which was a positive experience.

They need to upgrade their phones. I want a new one but none of the current lineup impress. I asked the people at a kiosk, in December, when they were getting new phones and... More

I've been with Rogers 3 years and they never answered the phone within 30 minutes, even once. I called koodo three times in the last few days and i was connected with a rep almost immediately every single time. They may be a little blunt but at least they are avaliable and get the questions ans... More

koodo's plans are cheap, the phones are sort of crappy, but their customer services reps are extremely rude and condescending. definitely leaves an unpleasant taste in my mouth each time i have to deal with anyone from their company!

I have had my share of bad cell services from Rogers and Bell. About a year ago I settled on Koodo and honestly I had no trouble. Their service works as promised. There was a couple of hiccups here and there, but they were always amazingly quick to respond. Once they even called me after I posted a question... More

Just got koodo about a month ago after leaving bell. So far i love them..my phone is great, and excellent customer service. I did have to contact them the day after getting my phone because i was still getting some text messages on my old phone...I did not have to wait more than a minute or two to... More

I have been with Koodo since Nov 2008, I was on prepaid before that, don't make too many calls but lots of international texts. I have had no problem with texting ( send over 300 a month), because I get 300 minutes and free evenings and weekends I use my phone for calls more and still don't... More

I got a text message from Koodo saying my $200 usage was up so I paid the 200 at that time same day and text messaged the one who send me the warning. Sunday morning my phone was turned off after I paid the bill the previous friday and there is no one to talk to at koodo because they are closed. I... More

i was with koodo for almost a year they love to shut you off pre maturely. My problem is that iget paid once a month under contact my last bill was 6 days over due and they shut me off again and again and again. my billing due date was the 4th of feb by the tenth iwas shut off even after i called them... More

I have been with Koodo for a year with the LG Shine. I only talk and text, so I don`t need a iPhone or Blackberry.
During the past year, I had to replace my phone once because the screen blacked out all the time, camera stopped working, couldn`t sent picture mail or MMS.
I DO like Koodo`s customer service,... More