Koodo Mobile / User Reviews

i've had my Koodo phne now for like 2 years now, could not have a better phone, i do have one of the first Samsung phones that they got, but the service is amazing. i pay like 25 bucks a month, i can text as much as i want to, and i have plenty of minutes.

overall, i think that its an amazing service,... More

I boughtI bought my phone in koodo last 23 march.
On 1 april they blocked my service by any reason without any explication and any call.
After send fax with all my documents, and call a lot of times to the call center.. I could restore the service on 7 april. On 8 april the service go down again and... More

i feel like my money is being stolen from me, i usually pay $40 a month, for a phone that barely has service.. i cant text or call so i feel like carrying my phone around is a huge waste of time.. ive asked koodo in person to fix it and was only given a number to call which did not work, i atleast expected... More

I got my samsung phone about 6 months ago. I only pay 25 bucks a month and text all day long. I never go over my minutes and i've never had any problems whatsoever.

I wish koodo offered better phones like the iphone or blackberry but for the money, it's a great value.

Thank god I am no longer... More

yes it's me again..........i finally received my sons replacement phone,now the noncence begins.In order to not get dinged $25.00 for customer service to setup his phone {I thought we were already setup!!} he chose to use the selfserve.......a pure mess.......first he could not get a number.............yep........... More

About 3 weeks ago the screen on my phone took a crap, called customer service which is a TOTAL joke and told them whats up. they said all they can do is send out a new phone which ended up costing me an extra 250 bucks on top of a bill thats 250 for two phones on a $25 plan even though my phone was broken...... More

http://www.koodomobile.com/en/on/other-billing-faq.shtml

I read over most of the reviews and no one in particular seems to raise the same issue I'm having.

I don't know if Koodo users are aware of this (as most users are concerned with texting); incoming calls are billed starting from when... More

I got a Keybo for my birthday 2 months ago and I haven't stopped texting since. I was with Rogers before and I always had to watch my bills to make sure I don't go over my limits. I did, a few times. Had to ask parents to help pay them. Since switching to Koodo my bills are the same every month... More

Been with Koodo over a year no problems with service or billing. Text messaging is frustrating..I send a text to my daughters and they recieve it 2 or three times and I only sent it once. Would like to see newer model phones

my phone was lost\stolen on feb13 and i canclled\suspended my phone. I found my lost\stolen phone but find out i am charged for bthe month of feb $100 and then they canceled my service for no payment of $294. they tell me when i reported my phone i only suspened my service and are being charged for feb.... More

Last August I decided to switch cell companies,so I purchased two Samsung phones for my Son and I........on the $25.00 a month plan,,,,,,,,,from that point on we have had double billing issues,constant phone calls to customer service........being put on hold.........and being told that you must pay... More

I feel like I have been raped.

I almost had my Koodo phone for a year and it worked great for me so far. I'm a student on a tight budget, but I use the phone a ton. Not as much for talking, but texting, posting my tweets and facebook. Last month alone I had 1200 text messages. Thanks Koodo for unlimited texting! My bills are... More

I've had nothing but troubles with this phone company and the phone that I bought (the Motorola Razar). I bought the phone August 31st, 2009 with Koodo because it seemed like the best thing to do at the time. I was moving away from home to start University and was under 19 years of age at the time... More

i looove koodo!!! i can call my family in brazil for only 5c a minute, send ilimeted messages, and i pay less than half of used to pay with bells, solo mobile... it´s also really good the send a message service in the koodo website... can sent as many text u want for free... was very handy when... More

I have had no problem with customer service from them. How ever I have hsd to send my phone in for repair twice now and one time they still couldn't even reprogram it. They were nice enough to put my tab down to 0$ but still annoying to not have a phone for three days. Their plans are good would... More

I have 2 phones for my kids with Koodoo since Xmas 08 . The service was excellent till recently when I received a whopping bill for $60.00 of web browsing .

This had happened once before in Sept. 09 and my son fessed up to browsing not knowing of the extra charges . So fine I pay the extras and he agrees... More

Been a customer for a couple of years, no problems. Used their online customer service once which was a positive experience.

They need to upgrade their phones. I want a new one but none of the current lineup impress. I asked the people at a kiosk, in December, when they were getting new phones and... More

I've been with Rogers 3 years and they never answered the phone within 30 minutes, even once. I called koodo three times in the last few days and i was connected with a rep almost immediately every single time. They may be a little blunt but at least they are avaliable and get the questions ans... More

koodo's plans are cheap, the phones are sort of crappy, but their customer services reps are extremely rude and condescending. definitely leaves an unpleasant taste in my mouth each time i have to deal with anyone from their company!