Koodo Mobile / User Reviews

I have been a Koodo customer for a year and a half now....and I am about to leave them to join Rogers because I have had it with their crummy service.

I have a Samsung Slyde on the $25 a month plan (plus $6 for Call Display...outragious, if you ask me!). Firstly, the phones Koodo offer are pretty awful...if... More

I was very happy with koodo for the most part until I had a issue with billing with a charge i didn't understand. When i tried to contact them to figure out what had happened it took me hours just to get a straight answer. I was forwarded over and over and every time i was the next person had no... More

Is it just me (LOL) or others ,
I use Koodo and my BF uses Koodo we are trying to keep in touch via text however
I dont get his text or pictures and he doesnt get mine, this doesnt happen all the time but more recently it has been more often
Its very frusteration does anyone have a solution ?

Yeah I seem to have the same texting problems as other people. It seems to happen later at night, but I recieve text long after they have been sent, or don't recieve them at all. Does anyone know how I go about getting that fixed? Is there such a thing as a Koodo store?? I got mine at Walmart, and... More

Yea, same here, recently I haven't been getting my texts either. It's REALLY annoying...Either that or I get them like...5 hours LATER when it doesn't matter anymore. This is ridiculous...if this keeps up, GOODBYE KOODO. Shape up or ship out!

i love koodo ! i think its a really good service.

I came here to see if there were any postings on Koodo's new inq phone. There are none so far. But I got stuck reading some of the reviews an I'm baffled by some of your stupid expectations. Like the dude below who blames the computer making a mistake instead of himself. Then wants Koodo to... More

My general overall experience with Koodo has be OK, if I have to be honest.

But, I have gotten increasingly angry with them over the past 2 weeks.

Just recently, I have not been receiving text messages at all. There have been 6-9 hour delays both on incoming and outgoing messages, as well as I have... More

3 times your out..beware of the apps from these companies..they will give it to you no prob but when it comes to billing time be prepared for the worst..the end of out realtionship was when i got the 5 essentials..the computer made an error..THE number was one digit short and i was calling it alot..then... More

they have amazing customer service (back when their website was impossible to use I called in to ask how to change something. they should have charged me to do it over the phone but she offered to do it for free and apologized for my wait). i've never had a problem with customer service.
I find... More

Jill, let us look into your case. Send us an email to webstore@koodomobile.com and we'll get back to you. Put cellphones.ca in the subject line.

My phone always sends duplicate texts, sometimes sending like ten of the same messages and everyone that I know who is with Koodo phone has the same problems. Also, some how after almost three years now my tab still hasn't been paid off and now my phone is broken, but if I want to get a new one... More

Koodo rapes every month with additional charges/fees that are "unexplainable".

Customer Service is rude and can never, ever, ever assist with any question(s)/problem(s)/concern(s). Always given the run around when speaking with customer service and as a result labeled a liar.

Phones are... More

I am with Koodo, and so far it is the best provider I can find. I have the $15 plan with unlimited text added $5. I own the phone outright, I have had good customer service when calling *611 and I've changed my plan online with no glitches. I don't feel pinned to them because it's by the... More

I got my first phone from koodo and I had good service ever since. back then I was mostly texting but in the last 6 months I was ready to switch a blackberry, because all my friends use bbm. I was at a bit of a crossroad as I liked the company but they didn't have the phone I wanted. Luckily I got... More

I have been with Koodo since the Christmas of 2008 and I have to say that they are an excellent service. I have the LG Keybo along with the Unlimited picture text/text for $25 a month and so far I haven't had a problem with it at all. However, only a couple of months ago my phone screen cracked... More

Folks, we have had a few customers email Koodo with their questions or concerns to customerservice@koodomobile.com with cellphones.ca in the subject line.

For the most part this has gone really well. This is just a reminder that if you do need help and don't know where to turn, that option does... More

I have been with all other cell phone companies. Rogers ( by far the worst), then I went to Bell/Aliant ( phone signal was horrible) and then Telus ( which owns Koodo) and I cannot believe the difference in customer service and cell phone reception. When I was with telus it seemed that my bills were... More

I have had migrains with koodo. Pros and cons:

Pros:

-Blackberry Curve.
-Plans
-good coverage.

Cons:

-my bill is always more than the 25$ it should be (ie. 34$)
-browsing web costs like a dollar to TURN ON.
-customer serive people are brainless, and rude.
-LG Banter is bad.
-They don't tell... More

Where to start... I got my Koodo LG Keybo in may 2010. It started shutting off, getting a white screen, numbers stopped working. And so-forth. My plan is the 25$ a/month talk and text. with no addons. Somehow my bill is ALWAYS greater than 30.00$, customer service agents are nice, but dumb, and unhelpful.... More