Koodo Mobile / User Reviews

On serveral occassions Koodo customer service reps have put me on hold for more than 15 minutes at a time. They have disconnected the call whilie on hold after that elapsed amount of time. I find that the reps are not able to give clear and accurate billing information, including accurate accounts... More

I've been with Koodo since July 2009 (so almost a year and a half) and I havent had any major problems. I actually really love Koodo! They seem to have the best cellphone service for some strange reason (but I don't mind!) I get cell service practically everywhere I go!

I've had the... More

My phone has been in for repair for 2 months. Their records say that it's in transit yet nobody can tell me where it is. Customer service in Central America were the rudest, least helpful I have ever encountered. They could not care less and stated it was the stores responsibility. The store... More

Its been 6 business days since my phone stopped having service. When I called custmer service I was told my account was under investigation for fraud. I had to fax in 2 peices of gov't id or take it to a kiosk and show the employee. So I drove 30 min through a snow storm to a koodo kiosk and did... More

On August 30,2010 , I bought a cell phone from Koodo. The purpose to buy that cell phone was because I depend on a cell phone so I will not lose work hours. My supervisor called me a few times and said that I was not answering the phone. However, the phone was with all at all times. I called Koodo and... More

Koodo is the worst company I have had to deal with. When I tried to cancel by phone, after half an hour on hold the rep told me he couldn't put me through to that dept. because they were busy. He told me to call back! They were in Central America. My cell phone is broken so I could ONLY use my... More

I looked into various cell phone companies here in Ontario, Canada such as Telus, Fido, Bell (and Solo) and Virgin Mobile. Time and time again Koodo's plans remained at the top of my list.

The unlimited incoming was what really sealed the deal where the other companies didn't offer this.

I... More

My situation is very similar to Stephanie from September 2010 below...I need an inexpensive plan, mostly text since it is so expensive to talk on a cell phone! I have had Samsung Slyde for about a year...good(ok, problems, but not BAD) phone. $25 talk/text with $6 call display, seems like a lot for a... More

I've been with Koodo since October 2008. I was with Bell & Telus before and somehow there were always extra charges they couldn't explain especially with Telus. My bill was supposed to be 55$ a month, but for some reason it it was always 100$+.

When going with Koodo I purchased the Motorolla... More

Better reception than Rogers and Bell even in basement of highrise.

Only issues in 2 yrs has been 2 one-week periods of delayed texts which were resolved with a call into customer service

Main con:
-no touch phones for web browsing.

Currently tempted to change carriers for a touchphone but extremely... More

Every month is a HUGE HASSLE because I ALWAYS get charged for my five essentials as well as additional airtime, for which I would not have been charged if "my 5" didn't keep screwing up.

I have been a Koodo client since April 2010. I have the basic plan with the 5 essentials feature... More

Seeing is how there are many mixed and interesting reviews on here, might as well share my own experiences with Koodo.

I've been a loyal Koodo customer for about 2 years now. And I have been very pleased with the plans and service. The plans are very affordable for people like myself who want to... More

I have been with Koodo for two years and it's great. Right price, service is great. I love that there are no contracts and service fees.

Hi there! It's Bernard from Koodo. I really would like to understand what went wrong with your Blackberry porting. We need to learn from our mistakes and I would appreciate if you sent a quick email with your mobile number to webstore@koodomobile.com. That way it will reach me directly. Thanks for... More

I recently purchased a BlackBerry Curve phone from a Koodo Mobile kiosk in our local mall. Being a current Rogers customer, I chose to go with Koodo since I am still a student and the "no contract" deal was attractive. With that said, Koodo ran a "$150" tab for me (a regular deal... More

I do wonder at some of the negative comments i see posted . It seems you only hear from people when there is a problem.
I have been with Koodo for close to 2 years and havn't had a problem .
But Koodo isn't for everybody . If you arn't computer savy and want someone to hold your hand... More

I got this phone plan for my university age son, thinking it was a good idea because it did not have a contract. Was I ever surprised! The support staff are rude and not supportive and when I decided to cancel they had a long list of fees I had to pay. Never again.

I've been with Koodo for about a year now and I started off with the Samsung (don't know the model) and right from the beginning I had trouble with text messages and phone calls. People would call me and the phone wouldn't ring despite having service and text messages sent were not being... More

i thought at first that koodo great. but just after a year (when the warranty expired of course) i started to get problems with my phone. the first thing was the fact that my charger wouldn't work anymore. and this happened to my friend too who had the LG phone while i had the motorolla. SO i went... More

Is anybody having the same problem? I just activate my iphone with Koodo and I am getting a message that said "your sim card sent a tex message" and to select "dismiss" and after another one "ME returned a temporary error", my problem is that I have only 50 messages free... More