Koodo Mobile / User Reviews

I've been with Koodo for 7 months now. The service was appealing to me initially because of the fact that they do not use contracts. I picked up the Samsung Intensity as my first phone....then returned it the next week. It was a complete headache. I then switched to the LG Banter which turned... More

Four days ago my account was blocked, so I called Koodo's customer service and they told me that they were investigating fraud, so they asked me to send 2 pieces of Id by fax and I did so. The worst thing is that every time I call, the agent doesn't give me any specific information. Now I have... More

Koodo users – be very careful – check your bill for data usage and charges as often as possible. We are having a significant problem with a family Koodo phone – data charges are being added (in some cases) hourly, day and night and the phone isn't even on. Koodo says that it is... More

They promised me over the phone one plan for the specified lower price so that I would stay with them but then when I received my bill, it was a totally different amount. When I called them asking them about it, they told me that this is the right amount and everything was explained to me over the phone.... More

I have had some issues with my cell phone. I would use my mts and call goes through and koodo says not in service. I have tried to contact there customer service for weeks. I leave my cell on the table and just listen. I can't wait for hours so 15 min I hang up. I figure the only way to cancel my... More

Every month from the day I signed on, I had to call and have my bill corrected. I recieved long distance charges when there weren't any. It took 4 months for them to recognize my 5 essentials. They never recorded my address change. Signal was always an issue. I warned them that if I had to call... More

for two years, i was on a monthly plan. Troubles came when for some reason they blocked my access to my koodo account. I tried three times to call the customer servvice and waited each time about half an hour for the customer rep before hanging up. I then decided to change carrier. The new carrier took... More

I have to say that I was attracted to Koodo because of the prices and the 'no contract' policy. I was pleased with the service and connection but I soon came to realize that they have NO CONCEPT OF CUSTOMER SERVICE. The only thing they care about is getting the customers, not keeping them!... More

Koodo reception has been very good, I travel all over Ontario and Quebec and have had very good reception, I've changed the plan a couple times, no problems there, had a billing question and it was knowledgeably answered. No problem with texting, I'm a big texter. Best prices for my needs,... More

I would like not having to wait 15 minutes to speak to a rep and then have him keep me on hold for 20 mins trying to figure out my problem and then hanging up on me. If a customer rep is new and doesnt know how to fix a situation, they need to get someone on the phone, that does know to help. I find... More

Koodo is good if you hardly talk on your phone
... (which for most isn't why we have a cellphone)
and it has a good signal/no contract blah blah yet i am switching Because!
i've had numerous problems with billing
them shutting off my phone without warning
not notifying me when i go over minuets
paying... More

A couple of my friends switched to Koodo. Their phone numbers begin with 226. It is long distance for me to call them from my cell phoe and they only live 5 km away from me. WHAT IS UP WITH THAT????

How is it that a phone company cannot even answer their phone. Not only is koody none quality dismal, koodo customer service is even worst. Stay away for this carrier by all means. VE

The koodo mobile service is very cheap and very nice. I like to be a part of it.

Koodo mobile provides very nice and cheap service. I like to find the post about it. I appreciate this post.3 mobile phones

I have koodo, and I ,love it!
I have mainly the same plan as you, just I decided
not to add caller ID.
One of the only things I wish that koodo could improve
would be for koodo to get more phones. I wish they got nice smartphones and other awesome phones.

I am a Koodo Mobile customer and after 3 years only 50 of my tab has been reduced. Obviously I am not using lots of minutes. Koodo mobile opportunistically takes advantage of people like who don't like 3 year contract but in fact it's a rip off. because If i didn't have problem with committing... More

Now let me tell you my story...
1. I got my sisters 2yr old phone- the Samsung U410, red, flip.
And I made my own plan - $20/mth = unlimited text, 50 min.
Pretty good! It was easy to pay and you can get paper bills! Plus.

I got bored and wanted a touch screen. But they only had touch dial...
So... More

Short story here. I have only been a Koodo user for a few months. I setup my bills to automatically come off my credit card. Right from the first bill, they were having issues charging my card. The first bill was 5 days late and was disconnected. This continued for a few months. They've now... More

I was trying to sign up on line when I ran into a snag with transferring phone numbers, that I thought could be answered quickly with a phone call. After a half hour of listening to how important my call was, I hung up.Screw them Ttday I switch from Rogers to Bell instead of Koodo.