Koodo Mobile / User Reviews

We lost our phone and called to cancel the service since I was not satisfied with some charges that they always manage to add to the bill. it took me 3 seperate phone calls each taking over 1/2 an hour and placed on hold for what ever stupid reason they had, finally I have to pay for a month of no service... More

Koodo's not for everybody. But it can be a great provider, if you know what you're getting.

I laugh at some of the reviews on here, whining about the Tab and "how they owe money" when they cancel. Basic math will solve this problem quickly.

The Tab isn't some kind of free ride-... More

Koodo has tried to burn me over the last two months with Premium Billing Charges. These were supposedly subscribed to - NOT. In fact the www.antifraudcentre.ca will tell you that these may end up on your phone by doing something as simple as an IQ test on an MSN page, but entering someone elses cell... More

Pretty much the worse customer service any company can have (and I came from ROGERS so I know bad service).
I tried to pay my KOODO bill and apparently I couldn't do it on the website because of some information mismatch. I tried calling KOODO and and the phone payment doesn't work. After navigating... More

I've been with Koodo since they first came on the scene. I was impressed with their plans and the fact that they had no system access fee charge. I wasn't happy with the phones they had but I figured they'd add more as time went on.

My first two phones I ran until they died. They worked... More

They gave me credits when I wanted to change phones after I complained that the LG cookie was a terrible phone. So essentially I had a 150 dollar tab on the LG cookie and I narrowed it down to 0 over a course of 4-5 months. After I got my credits, I bought a new phone from them which was the Nexus S.... More

Oh the ways I hate Koodo.
I used to sell these phones to people and for that I'm so sorry!

Lets start off with the phones.
I purchased the LG cookie it was defective when I bought it and they told me its a one in a million thing. Once i complained about 6 times about new issues then they finally... More

purchased my last 2 cells and no problems

I'd like to say Koodo is great, and everything is perfect... unfortunately I can't. I've had my phone for about 4 months now and I want to activate my phone through web activation.. because I just think paying 30 bucks over the phone is total BS. The problem is, the web activation is never... More

I picked a terrible phone, samsung slyde, but koodo's service, cost, and customer service are great! :) And now that they got smartphones, I think i'm gonna have to snag a Nexus S

I have been with Koodo for nearly 3 years. I have owned one phone, the LG Shine, and have run into multiple problems with customer service, signal/service, and phone quality.

Customer service:
1) C.S. representatives do not care about the customer. I have have been charged for long distance calls i... More

I was with Koodo for a bout a year and did not have any problems until I tried to make changed to my plan for a month because I would need a lot more phone time. I made change at a Koodo Counter because I was looking to change phone at the same time.

The representative did not make the change, a month... More

my bill from mts mobbile was 300.00 to 400.00 per mon. i chanded to kodo my plan was 2000.00 primtime unlimited evening and weekends for 65.00 and ad on for unlimided LS any were in canada for 20.00 12.00 for call display and voice mail .my bill with tax was 107.00 per mo.i called customer sevice just... More

Bought the phone for my 13 year old. It came with Koodos only accessibility. Asked for talk and text combo only was provided unlimited unrestricted access to the internet for my 13 year old. Called to complain and explain the situation - told they would fix it but they did not!!! Porn for teenagers... More

I just wanted to tell everyone I dont have any problems with Koodo. I always have a signal. and my phone works well. my only complaint is that the phones suck. I really want a iphone but koodo doesn't have one and chances are slim there getting one. also my sister had a phone she bought and the... More

be more human in responding to the needs of your customers, people are not machines

I went to Koodo because of the no contract and the guarantee from the Sales Rep that their service was top notch.I did not subscribe to the online payment plan; I requested a paper invoice. After the 1st month, the bills stopped coming. After the next month I was contacted by accounts payable stating... More

Was with Koodo for sometime, paying my "E Bills" directly with Koodo themselves charging Full Balance to my VISA Account. My account operated as "Non Paper Invoicing" all the time without any issue. When I decided to close my account with Koodo, they had the balls to now send me a... More

I am a fan of my phone, and I love that there is no contract (just the option of having the equivalent of a contract by taking a percentage of your monthly bill towards the cost of your phone; I opted to pay for $100 of my phone and take 10 months to pay off the other $60, at $6/month), and I do like... More

Very unprofessional...they don't give a crap about making their customers happy...., so after this today...Im pretty sure....my husband or myself will be koodo customers anymore....and either will any of the people that i know....So all of you koodo employees will be out of a JOB.....this is disgusting... More