Koodo Mobile / User Reviews

I waited on the phone to talk to someone at Koodo Mobile for over 40 minutes-ridiculous-they either need to hire more staff or realize the rest of us have a life to live and not just wait on the phone for them. I asked to complain to a supervisor and was told that cannot be done but the message would... More

my name is murshed ali. i used to be your good mobile customer almost a year ago. i always pay the bill on time may be one or two time could be late payment but i paid all the bill penny to penny even, before i close account i paid all the remaining charges. bur recently i found out that in my credit... More

ive been a customer for 3 years. every month its something diffrent, new charge, new fee. usualy around 25-30$...

2 months ago i was unable to pay my bill for the first time in 3 years. they not only suspended my account but they also continued charging me and would continue to do so.

very fine small... More

When their is a problem with your phone or service,they never seem to keep the customer happy. They give excuse after excuse. Never live up to their end of the deal.
But try to cancel your contract.You pay out your ASS...
I just ended my contract with telus and my family will follow soon.
I would highly... More

koodo has been the worst service provider there customer service is the worst
they talk rudely to thier customers

These guys are really retarded. Their Website is retarded. You get ebill but I've been trying two months to pay bill online and it DOES NOT work!!!!! Their service is OK. But paying bill or reaching customer service is a nightmare. I set up credit card billing last month but again this month I can't... More

I have tried many different cell phone companies and I am very happy with Koodo. I like the flexibility they offer and the service is good. I have never had a problem with my service and have always found the staff helpful and polite.

I have had my ups and downs with Koodo (sort of a love-hate relationship), but I can honestly say I've been much happier with them than with Bell or Rogers. But Koodo is not for everyone.

Their website is frequently down, and the "Self-Serve" options are not easy to use at all. I prefer... More

Many customers want a worry free unlimited talk, (or text) plan.
They live in metropolitain areas and rarely travel out of their zone, and also rarely have long distance calls..
Chatr, Solo, Public Mobile, all correctly responded by offering $25 plans with extras like call dispay...
Koodo came up with... More

We have been with this awful Telus-owned company for a few months now and there is always a new issue with Koodo that you need to call, wait on hold, wait on hold some more, wait on hold, speak to someone who could not care less, wait on hold.. you get the point. It always takes multiple phone calls... More

I left koodo for Mobilicity about 8 months ago, and I can honestly say it was one of the biggest mistakes in my life. As a brown man, my cheap mentality kicked in and decided that I would save substantial amounts of money with Moblicity. Boy, was I wrong. I got screwed and not in the good way. For 8... More

i had them for 5 or six months on a no commitment contract as they say but lie they billed me 360 dollers for data wean my phone was shut off and i took out the battery and sim card they are money grabbers dont go with them you will regret it and dont complain with them they will charge you to call... More

My partner and I have been good customers for nearly a year, and began to have trouble with our phone's ability to receive incoming calls- at all- about 2 months ago. We were on the phone constantly with 'customer service', or rather just on hold, trying to sort out the issues. There is... More

They don't work with you about anything. Won't bother looking up information about your account. Gives you the run around. Charges you for things not listed in your agreement. Charges you for options that aren't even on your phone. Threatens collections/court action if YOU don't comply... More

Our phone was having issues with the charging, so the kiosk sold us a car charger to allow us to charge more often. 2 weeks later it died, so we bought a new phone, the charger was not compatible and we tried to return it. The salesperson was willing to do the exchange with a receipt. On returning, with... More

WOW! Some pretty scary stories about data usage!
I've been a customer with Koodo since April 2008. In 2008 my experience with their customer service was really bad, as at the time, I was trying to figure out and adjust my plan to best fit my usage.
I've read in other reviews that Koodo CSRs... More

As a former customer service representative who has worked for two out of the big three . If you need help at Bell you will have to call back 8 times because 8 out of 10 reps are useless. Telus has decent customer service but your odds are basically 5 out of 10 reps due to the outsourcing of reps if... More

I can only say that this company has the worst customer service, disorganized and threatening people. We had our cell phones cut off in February 2011 without notice due to fraudulent and pirating of our cell phone numbers. We had no idea and when calling them they have given us nothing but grief and... More

Koodo has been great. I have the $25 unlimited text, 100 anytime minutes, and unlimited nights/weekends. I pay something like $7 more for an answering machine. I view and pay my bill online, through my bank account. I am on my 2nd phone and plan on getting a Blackberry through them soon.
For a while... More

i was @ the distribution center @ the micmac mall.where manager asked a couple before me for 2 pieces of I.d.then when it was my turn the manager asked me for 3 pieces.in the end i didnt get no phone.because.i didnt have enough I.DS.why are they allowed to treat one customer different from another?