Koodo Mobile / User Reviews

In the name of being fully transparent, let me tell you first that I do work for Koodo. It is true that our current $20/month Build-Your-Own-Combo includes up to 50 anytime minutes with per second billing, up to 50 text messages, evenings and weekends starting at 7pm. We have no system access fees and... More

I have been with koodo for 2 years now i had nothing but troubles, they double charge me for everything i do, such as if i change my plan to something cheaper the "accidently" charge me twice for everything and then you sit on the phone for hours talking to reps, my $30 phone bill was $77 this... More

I made a huge mistake by choosing Koodo last year ... Fido was offering the exact same plan but I chose Koodo (STUPID MOVE)!

Their plans are no longer the cheapest ... they have increased their prices since summer and their system is screwed! Before the summer their $20 plan had 100 airtime mins but... More

Folks,

I alway appreciate the honest feedback these forums provide us (Koodo) with. I am concerned with the last few comments and would like to look into the matter. I would greatly appreciate if you contacted us at this address webstore@koodomobile.com. Please include you mobile number and have "Bernard+Cellpone... More

I was 2 weeks late with my bill payment but I knew it was only $60-some and I had a cap of $200 before my phone would be disconnected. Imagine my surprise when one of my friends messaged me online and said that my phone was saying the number was not in service!! I called customer service and spoke with... More

i've been with koodo for a year and a half, i havent changed companies because i cant afford an expensive bill nor do i want a contract so thats the only thing i stay for!

1) i live across the river from the states so i constantly get roming charges and i call every month to get it fixed and one... More

My girlfriend is wiih the Koodo Tab and it has been nothing but problems. She has a plan that is $89 per month but each month when she received her bill, the amount due is usually around $150.
Back in December she paid her bill of about $130 A WEEK BEFORE it was due, and then on the bill due date her... More

koodo billed me $75 for things i have never done, such as go on the internet ($25 charge) talk + text combo ($25 charge). I had my phone off the whole month due to the fact i lost my charger. I called them and they did nothing about it, bad service...good prices untill they bill you wrong and do nothing... More

Rarely, have I been so frustrated with a company. I made the grave mistake of buying a Koodo phone and thought I lost it. I found the old phone the same day I purchased the new one. Apparently, I didn't have the "right" receipt to return the phone. What I gave them included the price and... More

in my opinion, i think Koodo should offer more phones,
like the Iphone, or smartphones. not just the real old phones.

I’ve been with Koodo since October 2008 and have chosen them because of the affordable plans and nice phones.

I have been paying my bill online from the beginning every month, but recently, have accidentally paid Koodo twice in a month. First payment was my billed amount and the second was originally... More

I’ve been with Koodo since October 2008 and have chosen them because of the affordable plans and nice phones.

I have been paying my bill online from the beginning every month, but recently, have accidentally paid Koodo twice in a month. First payment was my billed amount and the second was originally... More

In my opinion Koodo is a great company. Their service is fine, plans are great, and you can't go wrong with the prices.

Phones; Yes Koodo does not have the pretty, up to date, loaded with features phones that all the other companies have but they do what you need them to do. What you need to know... More

I spent New Year's eve at Nathan Philips square. Had a great time! At midnight I started sending out texts to my friends. No problem unlike some of my friends who had Rogers phones who couldn't text for some reason. Here is to a new year with Koodo! Happy 2010!

With Rogers I could tell exactly what I was getting billed for - not koodoo. Very hard to get customer service. Have not had any problems with the phone itself or the texting or calls.

I've had Koodo for a few months now, and it's my first actual phone. First bill I've paid on my own, and all that stuff. I do have to admit, they have decent prices and they are fairly consistent with billing me properly. But the fact that Call Display isn't included in plans? Pretty... More

I have had nothing but GREAT service with Koodo. Where else can you find such a cheap bill and the tab. The Tab is not a contract for those of you who think it is.

I have worked for Bell and the complaints people had when they dropped or lost their phone were terrible. They were in a contract and they... More

I've been with Koodo for the better part of 2 years, pretty much since they went public. The main reason for going with them, billing by the second. Fido did it and that contract was almost done and decided to go with a new carrier after Fido's constantly dropping my calls. (Every call seemed... More

It's been more than a year with Koodo I got their size 300 with value pack. Koodo is not that bad the people representing at customer service desk sucks. I have been with Rogers, Bell, and now Koodo. Rogers customer service is better but billing sucks. Koodo billing is okay but customer service... More

At first I was quite satisfied with my Koodo account and phone. I even got my husband, son, sister and her husband to sign up. They should have given me a finders fee really. However, my LG Keybo recently broke down. When I went to remove the charger the whole inside piece from the charging chip... More