Koodo Mobile / User Reviews

I like the company and the data flex idea - ( i have been asking for it from other companies for many years for both data and voice...koodo is the first to not give an excuse and offer it).

but the first few months of my bill had two data plans being charged on one phone, data flex ($15 because i used... More

Koodo customer services are con artists and a bunch of lairs. I would not recommend them to anyone and i would not buy koodo plans or services from them.They are kinked with telus so i do not know if anyone had good service or not with telus service. My complaint was that I bought a phone which kept... More

Kids bought 2 phones in Alberta, and said they would set up service at home in BC. When they came home to BC I could only set one kid up on the phone. So we sit with a phone we paid cash for that can't even be used. I wish we had bought a phone from another company that would have no problem... More

As a subsriber I phoned to find about the payment on phone which is registered in another family's name, but I have an authority and authorization to speak regarding this account. I had forgotten the password, entered it 3 times, then subsequently got transferred to the agent by the name of Demitry... More

as a college student i think koodo has really good plans for the price , i love my samsung galaxy ace . i haven't had any problems with the customer service . the one thing i don't like is for all smart phones you need a data plan to receive picture msg :( if its such a smartphone it shouldn't... More

I got a Koodo phone (Samsung Galaxy Ace) for my daughter and she loves it. Its the best (low cost) deal for a smart phone I could find where I didn't need to have a plan or by Data. we used it in another province over Christmas with no additional charges. if you travel within canada and want to... More

My mother bought me a phone (Samsung Galaxy Ace) for christmas. Upon purchase, she was told that I wouldn't need to have a credit check done in order to get a cell phone plan. On boxing day I went to have the phone hooked up, and was greeted by a lady asking for a credit check. After coming back... More

I got my son a cell phone in Sept. Was given a contract for $25 that is unlimited calling weekends and after 1900 hrs during week, unlimited texting and WIFI access. I called Koodoo after he received the phone to set up account and found out to my surprise that the bill was $30 per month. I was explained... More

Ive been with koodo for only a few months now and i started having major problems w incoming and out going calls and texts.... ive been trying to fix this problem already a month and still got no help..... when i went to the store in rockland they didnt even want to help me or look into my account they... More

I"ve tried to be fair to these people, but they care not of anyone. don"t get frustrated get even. there"s not much the little guy can do but use the voices of many. get up a little early in the morn, or just before bed, or anytime in between and fill the review sites with your view of... More

Service has gone waaay downhill. I have been receiving a paper bill with a NEGATIVE balance every month for 6 months. Not being charged paper billing fee, but not being credited the money back. Because some idiot employee opened a 3rd account when doing a transfer of ownership. The bill is not even in... More

Unfortuantely the friendly staff in store cannot help with bills. Great staff in person, In trying to deal with phone reps, I get no where. They have added extra charges on to my bill each month, that I cannot get explained, and the attitude was pay it or we shut it off (which they have done twice to... More

Two weeks before , I took Koodo service from Future shop and Transferred my previous number To Koodo by Sales rep of Future shop.After few days they Dis connected my service without any information to me.I called Koodo plenty times and visited Koodo store and Future shop Store personally 4 times and... More

I am relying on text messages in my work...for the past 15 yrs I've had no problem,,,but I was with Rogers.;
Now,I happily received my new phone and an excellent package-deal from Koodo;
But....could not open my messages. When I called Koodo, was advised to go back to the store where I signed... More

Day one, koodo spelled my first name wrong which despite numerous calls, was never corrected leaving me with no access to online information, even after 6 emails to them.
My 27 dollar a month service became 60.20 with no increase in useage and after failed attempts to phone a real live human, I received... More

It"s so obvious when these koodo, telus people are writing these bogus reviews, trying to prop up there lies and deception, thats good enough for me to walk

I bought a the Lg500 on a $35 p/m plan and was charged $200 on my first bill and was told I was charges extra for data which the phone switches to automaticallywhen turned oon. Several calls to have my bills reduced was unsuccessful and I am told I will have to pay the bill which is now over $400.

I switched to Koodo 6 weeks ago, after having been with Rogers for many years. I knew I wanted a new phone and was frustrated with Rogers, so I looked into the offerings by each of the big 3, their subsidiaries and the newcomer AWS companies. Koodo had the best pricing for my needs, so I selected them.... More

For a couple months in a row now, I've been having to go to Koodo to try and get some data charges reversed. I have a little 'baby' smartphone that I only use to text, make phone calls, and the odd picture text. The other month I received a text via email (on their site they claim you... More

Stay away from Koodo. We recently switched from koodo and were waiting for our final bill. It arrived on a Friday with a due date to pay by the end of the month. On the following Monday (2 weeks before the due date of the bill) we received a collections letter, and the Tuesday a collection phone call.... More