Fido / User Reviews

dont trust fido i did and got burned they tell you one thing and do something else they suck 0 out of 5 stay away

i bought a samsung nexus from bestbuy on three year contract for 19.99 for the phone fido charged me 100.00 on my bill and said tuff luck sucker burned again buy these dirtbags went to both stores today got different stories from both places wil not deal with eather company ever again

Service isn't bad but when you try to get an unlock code for you phone (if you switch phones) then they require you to buy out the phone. This policy makes no sense at all because you technically own the phone as soon as you sign the contract and you shouldn't be required to buy out your contract... More

Fido charges $50 more than its competitors for several phones (no contract purchase) and $25 to redeem fido dollars. You therefore have to redeem $75 Fido dollars just to equal what you would pay at any competitor for the same phone.
Its monthly plans are reasonable until you run over in minutes or... More

It is important to note that FIdo is owned by Rogers so the poor quality of service is not surprising. Their customer reps are not helpful and try to trick you by false promises over the phone.
For example, after a 3 year contract I called to get a new phone from them which I had to pay $350 full price... More

Hi all, I had an unpleasant experience recently with Fido reps that I wanted to share.

Four weeks ago I ordered 2 SIM cards for my wife and I over the phone. We had previously been with Petro-Canada and enjoyed good service, but Petro-Can has no data-plan and so we thought we'd make the move to... More

Began service with Fido March 27/11. Phone & service have been terrible. Drop 2 to 3 calls a day . Always shutting down . Went to Fido found out that my warranty had expired in December 2011. They sold me a used phone(as new) and where unwilling to assist as the 1 year warranty was up. . They would... More

I bought into a plan with 3 phones....one for myself, my husband and my daughter. Most times when we try to call each other, it's long distance. We've called customer service several times and spent a lot of time with them in trying to figure this out. They did however reimburse the amount... More

I'm with Fido right now - but by tomorrow I won't be. I joined up with them the first year they were in business - over 15 years ago! Over that time I have paid them over $12k in bills, and almost never called them with problems or anything. I always seemed to be getting the short end of the... More

I have been a fido customer for just over a month now and 'trust me" it is the worst experience i've ever had with a cell phone provider.. Firstly, i stop receiving emails to my phone.. when i called, they said a representative at any booth could assist me with this problem.. Proceeded... More

Dear Fido;

Your policy of continuing a contract after it has ended unless the customer "calls to cancel it" goes against all logic of honest business practice. It is a thinly veiled money- grab used by Fido to rip off their customers. The fact that I never recieved any bills or notifications... More

HORRIBLE! i will never use this cellular service again! i cancelled my phone in december and since then have been told 3 different dates on which the phone will be cancelled, 3 different prices on cancellation fees and after the last call i thought it was cleared up .. guess again! 2 months later and... More

I have a Nokia C6 in a Contract with Fido. In the beginning my new phone had problems with its screen....it will just turn white for couple of minutes I went to the fido kiosk and they sent it for repairs . I called the Customer service because i heard that phones when it goes to repair it just getting... More

FIDO has to be the woirst cell company I ever have used. The customer service is run by a bunch of arrogant people who seem not to give a damn at all about their cutomers. Instead they seem to view the service they provide as a privledge regardless of the fact that you are paying to use their services... More

If there's one thing really wrong with Canada it is the telephone providers. Two major providers own all phone options and all of them Rip You Off. You know somethings wrong when your rent is lower then your phone bill, and when you talk to the company (after hours on hold/irritating reentering... More

I was offered a "great deal" from fido over the phone. iphone 4s 16G 3 year term 6G data, unlimited incoming calls, unlimited long distance, unlimited evening and weekends voicemail and caller ID for $56 per month. First bill we got was $78 as they put in a bunch of extra charges we didn't... More

Great service (rogers network) at better prices......unlimited talk and text on a iphone for $35......who can argue with that.......

I have a Blackberry in a Contract with Fido. In the beginning my new phone had problems with its battery....it will die within 2 hrs even after fully charged. I went to the fido kiosk and they sent it for repairs. I was told that the whole phone was replaced. And the (another New-New Blackberry)... More

Fido is horrible. I've been with them for 7 years, got behind in payments, they shut off my phone with no warning and I then had to wait on hold forever to finally talk to someone to let them know that I made my payment earlier and they talked to me like a child saying they'd let it go this... More

They put cute little pictures of puppies all over their ads and website to warm you up to their company (I mean who doesn't love puppies? They're flippin adorable!), then when you sign up for a contract they proceed to f##k you mercislessly. I consider their advertising foreplay. I signed up... More