Fido / Reviews

I have three lines with Fido. I wanted to change plans with more data for one of my lines. The plan is currently heavily advertised by Fido. I called customer service to change and was told as my current plan is a 3 year plan and the plan i wanted to change to was a 2 year plan I could not do so. All the 3 year plans are considerably more expensive than the 2 year plans. All I got from Fido customer service was excuses and double talk. It seems by keeping prices high on the three year plans, it makes it next to impossible to those of us who took out long term plans with Fido years ago (when they only offered 3 year plans) to take advantage to lower priced plans with greater data, etc... I will never sign another Fido contract and once the contract is terminated look for another service provider, hopefully one that is more honest and customer friendly.

Hi I am using Fido since 6 years and have two lines when I called them to change my plan they told me can not change as it has three year contract and can not be changed I told whats the meaning using Fido since six years being loyal to Fido and paying almost $150 every month
Guys these company sucks don't fall into contract for getting a free phone buying it separately and no contract

Come in at home and see that fido sends me 14 invovices which i did not request for and charged me 4$ per invoice than when i call them they arguing with me about the charge saying some shit about past due amount, they finally after an hour on the phone speaking to about 3 people finally decide to waive it nasty customer care if they dont frigen waive this consumer court.

No customer service. No competency Greedy to suck your money. Many mistakes, think twice before you sign up with them.

If you sign up on a 3 year term, you are required to subscribe to their Max Plans which include the same or less than the Smart Plans, but cost more. Only customers who have signed up for a 2 year plan are eligible for Smart Plans. Smart Plans are much cheaper, but are not available to all customers. I think it's ridiculous for a company to restrict the types of plans the general public can subscribe to based on the term. After all, 3 year term subscribers have already committed more based on the additional year.

In terms of the big three (Rogers, Bell, Telus), Fido is decent compared to many of the plans you'll see with these other carriers. As a part of Rogers, Fido is on the Rogers network which I found to be low quality. I live in a basement apartment and on the Rogers network I get little to no reception, but I receive average to good reception on Bell and Telus networks.

Fido prices are ridiculous, but the least ridiculous of the three mentioned above. I have a BB and I'm paying $40 a month for 200 mins, unlimited text, no data, BB email, and voicemail. FAR too expensive. Also, Fido Dollars which are earned through paying your bill on time are useless.

I have had good experiences with customer service and in the 8 or so years I've been with them I've never had a billing issue. No serious complaints per se, just not worth the price tag.

After considering Wind, I've decided to move to Koodo when my contract expires in 2 months.

I use to think people overreacted when they complained about phone companies. And after alot of trouble getting the new iphone a few years ago I made the jump from rogers to fido. I have been charged 800 dollars by a fido attendant for a phone that was suppose to be 150 dollars. The phone took 7 weeks to arrive at the fido store when I was guaranteed by the service representative it would take less then one week. Getting the phone from the fido booth in the mall took 45 minutes, the guy was rude and like I said charged us 800 dollars, didn't change my plan, told us I had 1terabyte of data. I got home, the phone wouldn't work so I called fido the women said she was going to call me right back. She literally hung up on me and never called back. I had to go on google to fix it myself. To get my bill to what it was suppose to be we had to go through atleast five different phone calls and 6-7 different people on the phones telling us we HAD to pay for the whole phone that I was LYING about the original guy saying the phone would be under 200 dollars and that he would have told me to call back that week to set the price for sure (which is ridiculous why the hell should I have had to call them back right?). So not only were they rude, difficult, refused to listen to us till we kept calling, gave me incorrect bills then acted like I was just trying to get out of my bills, they made me so desperate I wanted to buy out of a brand new contract. Just when I thought it was all over and going to get better they've found a brand new way to screw me over. For my first phone term every time I got close to using up my monthly data I got atleast two messages warning me. I had more data with my new plan so when I didn't get a text I assumed I must have a ton of data left. I had never checked my data before, I didn't even know how to. I got my bill and it was more then double what It was supposed to be. I couldn't even be angry anymore I was just totally drained. I called fido for the millionth time and the guy shut me down over and over not listening to anything I said.

"Well you guys always use to message me so-"

"We never guaranteed anything,"

"Yes I know but how can you expect me to-,"

"We don't guarantee the data reminders,"

I hate this phone company, I hate the amount of stuff they get away with doing to people who get trapped into contracts, Rogers was always fair we only left because my phone broke and getting a rogers iphone was impossible at that time. I work in the service industry you should never assume that the customer is wrong, lying and that you can't do anything to make things better for them. If they are upset you listen, you don't interrupt. When they say they were wronged you need to try and right it. Fido is a bad phone company, with workers who probably get so many complaints a day that they are all bitter and burnt out. DO NOT GET A CONTRACT WITH FIDO. They will LIE to you until you think its a great deal then as soon as they have you they treat you like garbage because they know they can. Its like an abusive relationship.

I'm with Fido since 2004, service is the best. Customer service very supporting no complaints at all.

I have been a fido customer for 4 years and its been nothing but problems... I have no idea why I have stayed this long, my bill is supposed to be 60 a month but its never under 100, I barely use my phone, I barely use data... The customer service is terrible, that's the main reason for me leaving this company... I was late on my bill for the first time and they were harrassing me the second day, it was ridiculous... I am paying the 500 to disconnect this line and move to koodoo.. I will never be a Fido/Rogers customer ever again!!!!! I do not recommend this company to anyone!!!!!

I've been a Fido customer for 10 years and I have always liked their service and customer service is not bad either. Not sure why there are so many negative reviews!