Fido / Reviews

i never get a bill of 61 dollars its always more. i have unlimited anytime anywhere long distance in canada still i keep paying more always i cant keep up with fido the dog runs too fast for me it must be a huskie fido. seriously dont go with fido i am looking for a carrier where i can get the unlimited anywhere long distance because i am often out of my calling area with work.

Signed up for a two year contract on May 2nd, was told my phone would be at my door by May 6th. By May 15th I had yet to receive the phone. After two phone calls to CS, I was told the order had only been processed on May 13th, and it would take 2-6 WEEKS to get the phone!?

I told them to cancel the order, to which I was told they could not because I didn't have a phone number, and they couldn't cancel it until I recieved and set up my phone. At this point I asked to speak to a manager. After an hour on hold, I was told I could not speak to a manager, but the cancellation had been approved.

On May 16th, I was charged via Visa, 34$ for the phone I had cancelled. Called them back on the 17th, to ask why I was charged for a phone I will never recieve, after waiting another hour on hold, I was told I should expect a refund within 3-5 business days. I asked them to email me confirmation to which I was told they could not send emails...

It is now May 31st, no refund has been issued. Further, upon calling them I was informed that the refund was processed on the 29th of May, so it should take 3-5 business days to get that taken care of. When I asked to speak with a manager, I was told the phones weren't working properly, and they couldn't reach a manager. I said I would wait until they could. An hour later, i was hung up on.

Surprisingly, I did get a call back, from someone who said they were a manager. After another 45mins, and story upon story, she finally told me a credit could not be applied because there was no phone number tied to the account. She suggested I dispute the payment with Visa.

After 5mins on the phone with Visa, they opened a claim, filed a dispute, and I should be getting the refund that Fido owed me, but claimed to not be able to pay back to me, for a product I never recieved. Certainly it was not an amount for service; that was absolutely never received!

Fido consistently bills so customers pay in advance of service. This means that no service is provided when money changes hands. If the service is cancelled, removed, or unwanted, the charges remain. It may be adjusted at a later time, but in essence, Fido keeps customers' money for the 30-60 days when no service is actually provided.

Fido makes little attempt to resolve these issues and acts as if it does not want customers to stay with them. For a company under media giant, Rogers, Fido ranks very poorly for customer service and even worse as it is clear that Fido wishes to earn an extra $10-$50 from its customers now than have their loyalty for good service in the long-term.

Recommend to avoid at all costs.

I have three lines with Fido. I wanted to change plans with more data for one of my lines. The plan is currently heavily advertised by Fido. I called customer service to change and was told as my current plan is a 3 year plan and the plan i wanted to change to was a 2 year plan I could not do so. All the 3 year plans are considerably more expensive than the 2 year plans. All I got from Fido customer service was excuses and double talk. It seems by keeping prices high on the three year plans, it makes it next to impossible to those of us who took out long term plans with Fido years ago (when they only offered 3 year plans) to take advantage to lower priced plans with greater data, etc... I will never sign another Fido contract and once the contract is terminated look for another service provider, hopefully one that is more honest and customer friendly.

Hi I am using Fido since 6 years and have two lines when I called them to change my plan they told me can not change as it has three year contract and can not be changed I told whats the meaning using Fido since six years being loyal to Fido and paying almost $150 every month
Guys these company sucks don't fall into contract for getting a free phone buying it separately and no contract

Come in at home and see that fido sends me 14 invovices which i did not request for and charged me 4$ per invoice than when i call them they arguing with me about the charge saying some shit about past due amount, they finally after an hour on the phone speaking to about 3 people finally decide to waive it nasty customer care if they dont frigen waive this consumer court.

No customer service. No competency Greedy to suck your money. Many mistakes, think twice before you sign up with them.

If you sign up on a 3 year term, you are required to subscribe to their Max Plans which include the same or less than the Smart Plans, but cost more. Only customers who have signed up for a 2 year plan are eligible for Smart Plans. Smart Plans are much cheaper, but are not available to all customers. I think it's ridiculous for a company to restrict the types of plans the general public can subscribe to based on the term. After all, 3 year term subscribers have already committed more based on the additional year.

In terms of the big three (Rogers, Bell, Telus), Fido is decent compared to many of the plans you'll see with these other carriers. As a part of Rogers, Fido is on the Rogers network which I found to be low quality. I live in a basement apartment and on the Rogers network I get little to no reception, but I receive average to good reception on Bell and Telus networks.

Fido prices are ridiculous, but the least ridiculous of the three mentioned above. I have a BB and I'm paying $40 a month for 200 mins, unlimited text, no data, BB email, and voicemail. FAR too expensive. Also, Fido Dollars which are earned through paying your bill on time are useless.

I have had good experiences with customer service and in the 8 or so years I've been with them I've never had a billing issue. No serious complaints per se, just not worth the price tag.

After considering Wind, I've decided to move to Koodo when my contract expires in 2 months.

I use to think people overreacted when they complained about phone companies. And after alot of trouble getting the new iphone a few years ago I made the jump from rogers to fido. I have been charged 800 dollars by a fido attendant for a phone that was suppose to be 150 dollars. The phone took 7 weeks to arrive at the fido store when I was guaranteed by the service representative it would take less then one week. Getting the phone from the fido booth in the mall took 45 minutes, the guy was rude and like I said charged us 800 dollars, didn't change my plan, told us I had 1terabyte of data. I got home, the phone wouldn't work so I called fido the women said she was going to call me right back. She literally hung up on me and never called back. I had to go on google to fix it myself. To get my bill to what it was suppose to be we had to go through atleast five different phone calls and 6-7 different people on the phones telling us we HAD to pay for the whole phone that I was LYING about the original guy saying the phone would be under 200 dollars and that he would have told me to call back that week to set the price for sure (which is ridiculous why the hell should I have had to call them back right?). So not only were they rude, difficult, refused to listen to us till we kept calling, gave me incorrect bills then acted like I was just trying to get out of my bills, they made me so desperate I wanted to buy out of a brand new contract. Just when I thought it was all over and going to get better they've found a brand new way to screw me over. For my first phone term every time I got close to using up my monthly data I got atleast two messages warning me. I had more data with my new plan so when I didn't get a text I assumed I must have a ton of data left. I had never checked my data before, I didn't even know how to. I got my bill and it was more then double what It was supposed to be. I couldn't even be angry anymore I was just totally drained. I called fido for the millionth time and the guy shut me down over and over not listening to anything I said.

"Well you guys always use to message me so-"

"We never guaranteed anything,"

"Yes I know but how can you expect me to-,"

"We don't guarantee the data reminders,"

I hate this phone company, I hate the amount of stuff they get away with doing to people who get trapped into contracts, Rogers was always fair we only left because my phone broke and getting a rogers iphone was impossible at that time. I work in the service industry you should never assume that the customer is wrong, lying and that you can't do anything to make things better for them. If they are upset you listen, you don't interrupt. When they say they were wronged you need to try and right it. Fido is a bad phone company, with workers who probably get so many complaints a day that they are all bitter and burnt out. DO NOT GET A CONTRACT WITH FIDO. They will LIE to you until you think its a great deal then as soon as they have you they treat you like garbage because they know they can. Its like an abusive relationship.