See All

Popular Plans


$100 Max

  • $100.00 per month

$105 Standard

  • $105.00 per month

$110 Smart

  • $110.00 per month
See All

Popular Phones


LG G5

  • 8 /10
  • $0 - $1219
Reviews

Apple iPhone SE

  • 8 /10
  • $579 - $734
Reviews

Popular Tablets


Apple iPad Air 2

  • 9 /10
  • $499 - $1149
Reviews

LG G Pad II 8.0

  • $0 - $399

Info & Contact


About Fido

Fido Solutions offers Personal Communications Services (PCS) and wireless data services to more than 1.3 million subscribers in major centers across Canada. They were previously known as Microcell Telecommunications until being bought out by Rogers Wireless in 2004. Fido was the first carrier in Canada to launch a GSM-based network and they were the first wireless service provider in North America to offer General Packet Radio Service (GPRS) on their network. With over 300 roaming partners in over 180 countries around the world, they continue to be a leader among North American wireless operators in international roaming capabilities.

Voice network: GSM 850 / 1900 MHz
Data network: GPRS, EDGE, HSDPA, HSPA+

Fido Customer Service

Mailing Address:
800 de la Gauchetiere West, Suite 4000 Montreal, Quebec H5A 1K3

Telephone:
888-481-3436 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Fido Question?

Visit the Fido Q&A Forum to get answers, ask a question or help others.

I rate Fido:

Help inform others by sharing your experience with Fido

Reviews (3.2/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

WORST PLAN, AWFUL (NON)SERVICE

(6 days ago)

Lies. Fraudulent premise in the plan description. Hidden fees for out of the country usage. Just had 2nd straight month of bills over 2 thousand dollars for my son's plan as he has used more than 100 minutes while being away on business. It was supposed to be unlimited. Call to reverse some charges,... More

Lies. Fraudulent premise in the plan description. Hidden fees for out of the country usage. Just had 2nd straight month of bills over 2 thousand dollars for my son's plan as he has used more than 100 minutes while being away on business. It was supposed to be unlimited. Call to reverse some charges, cannot get them to budge. Will not go through every hoop necessary to get away from these people and their terrible `product'. Best advice I can give EVERYONE: BOYCOT FIDO! Save your hard earned money.

Less
1/10

Excellent plans and customer service

(24 days ago)

Every time I need assistance, I find myself well served by a Fido representative.. Recently, I was confused about a bill and tried to contest additional charges. I contacted Fido through Facebook and Pierre was patient, knowledgeable and efficient..My bill was adjusted because of my good credit stan... More

Every time I need assistance, I find myself well served by a Fido representative.. Recently, I was confused about a bill and tried to contest additional charges. I contacted Fido through Facebook and Pierre was patient, knowledgeable and efficient..My bill was adjusted because of my good credit standing and because of Pierre's excellent customer service.

Less
10/10

Very competent at getting my blood pressure up!!

(about 1 month ago)

I am not one to complain too often but there is one thing that aggravates me to a very dangerous level and that is cell phone providers, aka FIDO!!! Last September, it took 4 phones before I actually got one that worked (for more than 4 consecutive days!). The fourth phone that I finally got, an LG... More

I am not one to complain too often but there is one thing that aggravates me to a very dangerous level and that is cell phone providers, aka FIDO!!! Last September, it took 4 phones before I actually got one that worked (for more than 4 consecutive days!). The fourth phone that I finally got, an LG G3 (no not a cheap phone!!) had to go back to the LG company for repair (it wouldn't charge), barely one month after I got it. Last week, (so 5 months after), the phone died on me again. It wont charge, and wont even light up with the cord plugged in. So I went to FIDO again (th one on 10th Line in Orléans). Of course, they said they would have to send it back to LG for repair but when the guy tried to "find it" in the system, he said LG couldn't find it, as if it wasn't registered, so he couldn't send it off to the company before this was resolve. He promised this would be resolved within 24 hours and that my phone would be sent to the company at that time, and then be fixed within 10 business days. This afternoon, so 120 hours later, I spontaneously stop at FIDO to check if things are moving. Of course, I had to start relating my whole story again to this toddler clerk who "understands completely" what I'm going through, only to find out that my phone is still sitting on a shelf in the store and that NOTHING had been done!!! I had to insist to speak to a manager, who also told me that there was nothing he could do other than wait for LG to answer his email and give him confirmation of the phone's registration number. They lent me this loaner phone that was just one notch close to useless saying that FIDO was doing everything they can to make me happy. Oh, really? Well, newsflash: I am NOT HAPPY!!!! So, here I am back home with nothing more than frustration and anger!!! Thank you so much FIDO for NOT making my day!!!! G

Less
1/10

These people are totally incompetent.

(about 1 month ago)

I no longer have an account with this company, and haven't had one for some time. I am, however, getting the telephone bill for a complete stranger who was assigned my old phone number. Multiple calls, and emails have had no effect. The customer service staff are very pleasant on the phone, but the... More

I no longer have an account with this company, and haven't had one for some time. I am, however, getting the telephone bill for a complete stranger who was assigned my old phone number. Multiple calls, and emails have had no effect. The customer service staff are very pleasant on the phone, but the problem persists.

Less
1/10

This firm needs an Ethics program

(3 months ago)

My wife signed a contract for a couple of years. Fido provided an iPhone 5 in exchange. The iPhone5 stopped working right after the warranty expired. Fido insists they have no obligation to provide a working phone. They insist that my wife continue to pay for the contract even thought the phone they... More

My wife signed a contract for a couple of years. Fido provided an iPhone 5 in exchange. The iPhone5 stopped working right after the warranty expired. Fido insists they have no obligation to provide a working phone. They insist that my wife continue to pay for the contract even thought the phone they provided doesn't work! I strongly feel that they should provide a working phone for the lifetime of the contract. Customer service was like a collection agency, insisting that my wife pay or buy out her contract. No more ethically challenged Fido for us.

Less
1/10

Worst customer service ever

(3 months ago)

I would rate my experience at a BIG ZERO, they are very unprofessional no sense of customer satisfactory there main concern is to make commission on people head. I had a problem the fact that the customer service screw up with order of an LG tablet since the 2 Jan 2016 Spoke various time with custom... More

I would rate my experience at a BIG ZERO, they are very unprofessional no sense of customer satisfactory there main concern is to make commission on people head. I had a problem the fact that the customer service screw up with order of an LG tablet since the 2 Jan 2016 Spoke various time with customer service which refer me yesterday to the kiosk with an interaction number when i go to the kiosk "There answer is that it is unethical to them to do this type of transaction meaning i am a thief"

Less
1/10

This review is for a Support Rep Named Joe, not Fido. Case ID: I903405645

(4 months ago)

I called Fido to discuss my last bill that I was charged unfair for a toll-free call that I made in the US. I was on the phone with Fido Customer Service named Joe for over 1 hour regarding my roaming charges for a toll-free call despite having travel pack. Joe was very helpful and could cut the cos... More

I called Fido to discuss my last bill that I was charged unfair for a toll-free call that I made in the US. I was on the phone with Fido Customer Service named Joe for over 1 hour regarding my roaming charges for a toll-free call despite having travel pack. Joe was very helpful and could cut the cost reasonably. Even-though there could be no extra charge.

Less
8/10

Customer service bots are helpful

(4 months ago)

In-store representatives were very helpful, pleasant. Setting up my plan and device was without hassle, and updating to a similar plan a few months later (same price plan, higher Data and Mins included was all) went smoothly. Recently wanted to move my free two year Spotify premium, provided by my... More

In-store representatives were very helpful, pleasant. Setting up my plan and device was without hassle, and updating to a similar plan a few months later (same price plan, higher Data and Mins included was all) went smoothly. Recently wanted to move my free two year Spotify premium, provided by my PULSE plan, from my Facebook-linked Spotify account to another new account. Unfortunately, the remaining 15 months of the free premium subscription could not be related to a new account so the subscription had to be cancelled altogether - not even Spotify reps could do anything in that manner. Fido customer services reps were patient, eager to help, and polite. I was having a professional conversation with two reps without any scripted nonsense in between. I have not had a bad experience during my time with these folks and I don't foresee any immediate future complications. I would definitely recommend these folks if you see a plan you really like from them. All the best!

Less
8/10

Horrible internet charges

(4 months ago)

I only want a phone for texts, a few calls, and a camera. I RARELY go online on my phone - maybe to check my bank balance. I paid for the low usage package, and my phone consistently went over the usage and my bill was about $20 - $35 more than the base price of $40+. Fido suggested I upgrade to... More

I only want a phone for texts, a few calls, and a camera. I RARELY go online on my phone - maybe to check my bank balance. I paid for the low usage package, and my phone consistently went over the usage and my bill was about $20 - $35 more than the base price of $40+. Fido suggested I upgrade to a larger usage plan. I felt it was unnecessary, but did so. Again with an increase, my bill was consistently $20 - $35 more a month. Ridiculous. Through numerous complaints with their online customer 'service' and on the phone, I was told that they couldn't cap my usage, so I would always run over, they couldn't track my usage, to find out where the overages were occurring, and finally a representative told me "if you can't take a few minutes to learn how your phone works, you will always have trouble." I cancelled all data immediately and went back to a text/call only. As soon as my 2 years is up, I'm GONE. This provider is TERRIBLE. I've seen many online complaints about updates to apps eating all the storage and usage time, and I believe that is what happened. Just awful service.

Less
1/10

I've been with Fido for years

(4 months ago)

I love Fido they have always had wonderful customer service. I love that I can call and get a person on the phone right away. I am not happy with the cell reception I am currently getting but I think that has more to do with my phone (Galaxy S5) than their cell service because I have had other phone... More

I love Fido they have always had wonderful customer service. I love that I can call and get a person on the phone right away. I am not happy with the cell reception I am currently getting but I think that has more to do with my phone (Galaxy S5) than their cell service because I have had other phones without this problem. I would recommend Fido any day.

Less
7/10