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Info & Contact


About Fido
Fido Solutions offers Personal Communications Services (PCS) and wireless data services to more than 1.3 million subscribers in major centers across Canada. They were previously known as Microcell Telecommunications until being bought out by Rogers Wireless in 2004. Fido was the first carrier in Canada to launch a GSM-based network and they were the first wireless service provider in North America to offer General Packet Radio Service (GPRS) on their network. With over 300 roaming partners in over 180 countries around the world, they continue to be a leader among North American wireless operators in international roaming capabilities.

Voice network: GSM 850 / 1900 MHz
Data network: GPRS, EDGE, HSDPA, HSPA+

Fido Customer Service

Mailing Address:
800 de la Gauchetiere West, Suite 4000 Montreal, Quebec H5A 1K3

Telephone:
888-481-3436 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Fido Question?

Visit the Fido Q&A Forum to get answers, ask a question or help others.

I rate Fido:

Help inform others by sharing your experience with Fido

Reviews (3.2/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

FRUSTRATION!!!

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The phone service seems to work alright, for the most part.  Acceptable coverage, fair signal quality.  But... once you try to speak to a human being and get any kind of service, it is another story.  I spent over two hours on the phone with four different customer service people and have still NOT... More

The phone service seems to work alright, for the most part.  Acceptable coverage, fair signal quality.  But... once you try to speak to a human being and get any kind of service, it is another story.  I spent over two hours on the phone with four different customer service people and have still NOT managed to simply order and schedule delivery of a new phone on an existing account.  I don't want the new iPhone, I'm looking for a two year old model.  Yet, each person I speak with digs the hole deeper and the price keeps changing.  I started at 11:30 in the morning, it's now past 3 and I still have not been given a simple answer to the question "where can I get a new phone"... consider your options before you give these guys your money.  

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3/10

I've always had great customer service when I call them. Not so much when using one of their kiosks.

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I find a lot of people working the phone kiosks not as knowledgable as when you call their main offices.

I find a lot of people working the phone kiosks not as knowledgable as when you call their main offices.

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8/10

Great Service

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I have never been happier with service than with Fido. Just be nice and patient with Customer Care and they will bend backwards for you!

I have never been happier with service than with Fido. Just be nice and patient with Customer Care and they will bend backwards for you!

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10/10

Tainted by Rogers, Fido customer service is now dreadful

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Rude customer service agents. Could care less attitude about maintaining you as a customer. Problem solving not a priority. Extremely long waits for service on the phone. Need I say more?

Rude customer service agents. Could care less attitude about maintaining you as a customer. Problem solving not a priority. Extremely long waits for service on the phone. Need I say more?

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1/10

Fido website and 611 self serve menu SUCK

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The title says it all. If you are not one who upgrades when the sales people tell you to, they don't want to talk to you.

The title says it all. If you are not one who upgrades when the sales people tell you to, they don't want to talk to you.

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1/10

Crap

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Horrible reception. Caused issues with the alarm force.

Horrible reception. Caused issues with the alarm force.

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1/10

The worest company ever

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I was away and I didn't use my phone for 2 months and then they sent me a bill with 240$ , and even they don't know how to deal with the customers, so I cancelled my plan with fido and i will never back to deal with it.

I was away and I didn't use my phone for 2 months and then they sent me a bill with 240$ , and even they don't know how to deal with the customers, so I cancelled my plan with fido and i will never back to deal with it.

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1/10

no deals

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not enough prepaid choices

not enough prepaid choices

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4/10

FIDON'T

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EVERY BAD REVIEW HERE IS TRUE. THEY SUCK HARD.

EVERY BAD REVIEW HERE IS TRUE. THEY SUCK HARD.

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1/10

FIDO - Liars, Cheaters, Rip offs

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So Fido hides my comments on it's page but is willing to communicate through PM to safeguard it's reputation!! What cheaters, liars and rip offs !! Fido customer service is ranked #538 out of the 898 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.18 out of a... More

So Fido hides my comments on it's page but is willing to communicate through PM to safeguard it's reputation!! What cheaters, liars and rip offs !! Fido customer service is ranked #538 out of the 898 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.18 out of a possible 200 based upon 275 ratings. This score rates Fido customer service and customer support as Terrible. Fido Hey Gitika! Anything we can help you with?...See more Like · Reply · 1 August at 16:20 Gitika Saluja Gitika Saluja I have already wasted more than 5 hours of my time. FIDO seems to not care about losing it's customers. Your reps are on the phone don't only lack customer service skills but are super dumb. The keep on talking the same time I am speaking. You seem to ...See more Like · Reply · 1 August at 16:29 Fido Fido We're sad to see that you feel that way, Gitika! We absolutely care about everyone of of our customers and don't want to see any of them go. What's going on? We'd love to take a look at it with you. ...See more Like · Reply · 1 August at 16:43 Gitika Saluja Write a reply... Choose File Gitika Saluja Gitika Saluja I lost my phone and FIDO asked me to contact Asurion. First of all, we customers shouldn't be dealing with a third party. My contract is with FIDO not with any other third party. I talked to Asurion and they send me a phone. I noticed that the charger ...See more Like · Reply · 14 hrs Fido Fido Hi Gitika! I'm really sorry to learn about your negative experience. I'd love to see what I can do to make things better. Don't hesitate to send us a PM so we can look into this for you. - Samantha Like · Reply · 14 hrs View more replies Gitika Saluja Write a reply... Choose File Fido Fido Thanks! Here it is : https://livesupport.fido.ca/safesend/PCI/... Let me know when it's completed :) -Ana Like · Reply · 1 hr Gitika Saluja Gitika Saluja As Itold you before you will just waste my time and won't do anything to help me....here is the chat so that ppl can see that you are rip offs, liars, cheaters and don't care for customersor the concerns and issues that have with Fido Like · Reply · 12 mins Gitika Saluja Chat conversation start WED 19:44 Amanda nd Samantha asked me to PM to FIDO My number is 780.719.7760 If you require any further details to resolve this issue let me know Thanks for reaching out Gitika! To get full access to the account, I'll need you to fill out this form - http://bit.ly/FidoAuth Let me know when it's done! - Samantha 07:26 What kind of form is this? I am not able to login into my Fido Account. Please email me the form Hey good morning Gitika here's Ana taking over!

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1/10