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Info & Contact


About Fido

Fido Solutions offers Personal Communications Services (PCS) and wireless data services to more than 1.3 million subscribers in major centers across Canada. They were previously known as Microcell Telecommunications until being bought out by Rogers Wireless in 2004. Fido was the first carrier in Canada to launch a GSM-based network and they were the first wireless service provider in North America to offer General Packet Radio Service (GPRS) on their network. With over 300 roaming partners in over 180 countries around the world, they continue to be a leader among North American wireless operators in international roaming capabilities.

Voice network: GSM 850 / 1900 MHz
Data network: GPRS, EDGE, HSDPA, HSPA+

Fido Customer Service

Mailing Address:
800 de la Gauchetiere West, Suite 4000 Montreal, Quebec H5A 1K3

Telephone:
888-481-3436 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Fido Question?

Visit the Fido Q&A Forum to get answers, ask a question or help others.

I rate Fido:

Help inform others by sharing your experience with Fido

Reviews (3.2/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Terrible

(15 days ago)

I've had billing issues from the start and poor customer and online support

I've had billing issues from the start and poor customer and online support

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3/10

coverage is very bad as well as client service

(27 days ago)
2/10

Good reception, bad prices

(about 1 month ago)

Good reception but they change the prices with barely telling you (a small notice box barely visible). That's bad and shady customer service if you ask me.

Good reception but they change the prices with barely telling you (a small notice box barely visible). That's bad and shady customer service if you ask me.

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7/10

Expensive plans, bad provider and carrier in general

(about 1 month ago)

Get the wind plan if you want to go bankrupt.

Get the wind plan if you want to go bankrupt.

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1/10

What started great...

(about 1 month ago)

I was with Fido for about 6 years. When I first started with them everything was great. I had an unlimited plan and never worried about going over my data limit. Reception was good. But over the last year, Fido crept extra charges onto my bill. A dollar here, five dollars there, I'm not sure how man... More

I was with Fido for about 6 years. When I first started with them everything was great. I had an unlimited plan and never worried about going over my data limit. Reception was good. But over the last year, Fido crept extra charges onto my bill. A dollar here, five dollars there, I'm not sure how many I paid before I noticed. When I did notice I called to have the charges removed and they responded by saying, "oh sorry, I don't know why that was on there." This happened month after month. I spent more time on the phone with Fido than I did with my mother. With a year left in my contract I had little choice but to wait it out. My girlfriend is with Koodo and has been for years and has never had any problems with extra charges so I have now switched. Koodo has no contracts so if I don't like it I can cancel but then I'll have to the sweet bluetooth speaker they gave me for joining.

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1/10

Fido is much better than I thought

(about 1 month ago)

I used to avoid Fido as I heard that their signal was bad, and treated their customers like sht. But after I switched to them from Bell, I couldn't feel more happy about my choice. The advantages of Fido over Bell are as follows: 1. Rate is much lower if you bring your own phone, $35 dollar per mon... More

I used to avoid Fido as I heard that their signal was bad, and treated their customers like sht. But after I switched to them from Bell, I couldn't feel more happy about my choice. The advantages of Fido over Bell are as follows: 1. Rate is much lower if you bring your own phone, $35 dollar per month including 300MB data and a $10 worth Spotify Premium membership. 2. Signal is good, I never have any problem using my phone in any places in Toronto. 3. Unlike Bell, Fido not only notify you when you reach 95% of your data limit, they also notify when you hit 100%. And if you stop using cellular right away, you won't be charged any additional fee. They also remind you when you used up your call time.

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10/10

WORST PLAN, AWFUL (NON)SERVICE

(2 months ago)

Lies. Fraudulent premise in the plan description. Hidden fees for out of the country usage. Just had 2nd straight month of bills over 2 thousand dollars for my son's plan as he has used more than 100 minutes while being away on business. It was supposed to be unlimited. Call to reverse some charges,... More

Lies. Fraudulent premise in the plan description. Hidden fees for out of the country usage. Just had 2nd straight month of bills over 2 thousand dollars for my son's plan as he has used more than 100 minutes while being away on business. It was supposed to be unlimited. Call to reverse some charges, cannot get them to budge. Will not go through every hoop necessary to get away from these people and their terrible `product'. Best advice I can give EVERYONE: BOYCOT FIDO! Save your hard earned money.

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1/10

Excellent plans and customer service

(2 months ago)

Every time I need assistance, I find myself well served by a Fido representative.. Recently, I was confused about a bill and tried to contest additional charges. I contacted Fido through Facebook and Pierre was patient, knowledgeable and efficient..My bill was adjusted because of my good credit stan... More

Every time I need assistance, I find myself well served by a Fido representative.. Recently, I was confused about a bill and tried to contest additional charges. I contacted Fido through Facebook and Pierre was patient, knowledgeable and efficient..My bill was adjusted because of my good credit standing and because of Pierre's excellent customer service.

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10/10

Very competent at getting my blood pressure up!!

(3 months ago)

I am not one to complain too often but there is one thing that aggravates me to a very dangerous level and that is cell phone providers, aka FIDO!!! Last September, it took 4 phones before I actually got one that worked (for more than 4 consecutive days!). The fourth phone that I finally got, an LG... More

I am not one to complain too often but there is one thing that aggravates me to a very dangerous level and that is cell phone providers, aka FIDO!!! Last September, it took 4 phones before I actually got one that worked (for more than 4 consecutive days!). The fourth phone that I finally got, an LG G3 (no not a cheap phone!!) had to go back to the LG company for repair (it wouldn't charge), barely one month after I got it. Last week, (so 5 months after), the phone died on me again. It wont charge, and wont even light up with the cord plugged in. So I went to FIDO again (th one on 10th Line in Orléans). Of course, they said they would have to send it back to LG for repair but when the guy tried to "find it" in the system, he said LG couldn't find it, as if it wasn't registered, so he couldn't send it off to the company before this was resolve. He promised this would be resolved within 24 hours and that my phone would be sent to the company at that time, and then be fixed within 10 business days. This afternoon, so 120 hours later, I spontaneously stop at FIDO to check if things are moving. Of course, I had to start relating my whole story again to this toddler clerk who "understands completely" what I'm going through, only to find out that my phone is still sitting on a shelf in the store and that NOTHING had been done!!! I had to insist to speak to a manager, who also told me that there was nothing he could do other than wait for LG to answer his email and give him confirmation of the phone's registration number. They lent me this loaner phone that was just one notch close to useless saying that FIDO was doing everything they can to make me happy. Oh, really? Well, newsflash: I am NOT HAPPY!!!! So, here I am back home with nothing more than frustration and anger!!! Thank you so much FIDO for NOT making my day!!!! G

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1/10

These people are totally incompetent.

(3 months ago)

I no longer have an account with this company, and haven't had one for some time. I am, however, getting the telephone bill for a complete stranger who was assigned my old phone number. Multiple calls, and emails have had no effect. The customer service staff are very pleasant on the phone, but the... More

I no longer have an account with this company, and haven't had one for some time. I am, however, getting the telephone bill for a complete stranger who was assigned my old phone number. Multiple calls, and emails have had no effect. The customer service staff are very pleasant on the phone, but the problem persists.

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1/10