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  • $105.00 per month
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Info & Contact

About Fido

Fido Solutions offers Personal Communications Services (PCS) and wireless data services to more than 1.3 million subscribers in major centers across Canada. They were previously known as Microcell Telecommunications until being bought out by Rogers Wireless in 2004. Fido was the first carrier in Canada to launch a GSM-based network and they were the first wireless service provider in North America to offer General Packet Radio Service (GPRS) on their network. With over 300 roaming partners in over 180 countries around the world, they continue to be a leader among North American wireless operators in international roaming capabilities.

Voice network: GSM 850 / 1900 MHz
Data network: GPRS, EDGE, HSDPA, HSPA+

Fido Customer Service

Mailing Address:
800 de la Gauchetiere West, Suite 4000 Montreal, Quebec H5A 1K3

888-481-3436 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Fido Question?

Visit the Fido Q&A Forum to get answers, ask a question or help others.

Reviews (3.2/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

Just activated today, so far so good

(8 days ago)

The customer service is so prompt. Unlike Bell, Fido's online chat services can handle wider ranges of services, such as porting a number, cancel a feature- all these require a call with agonizing long waiting time if you are with Bell. The plan I choose is very attractive, $35 for 300 min Canada-wi... More


I didnt like Fido

(15 days ago)

When my phone broke and I brought it to them to be sent away, the clerk I was speaking with was arguing that I must have done something to have broken it. After several minutes of arguing they finally sent my phone away. Then they convinced me into buying the insurance for the phone so that if it br... More


Reliable but a bit expensive

(25 days ago)

I've been with Fido for 8 years and I've never had any complaints. I want more data but Fido seems to be more expensive than many other providers.


Got lucky with a good price. The The rest is pretty bad.

(about 1 month ago)

I have a prepaid plan. 100$ for a YEAR for unlimited texting. It also includes 100 all-time minutes. Every minute beyond that is 40 cents. Despite that good price, I dislike the company for poor coverage and annoying, daily, repetitive notifications and text messages basically telling me to upgrade.... More


Worst customer service ever.

(about 1 month ago)

Every interaction with Fido customer service has been a extreemly frustrating. And they upgrade their system in the middle of the day at peak hours. Called and was told thay system is being upgraded and i have to call back in an hour. Thats at miday on a weekend ., wow which company does that ?


Absolute disregard for customers

(2 months ago)

I've spent hours on the phone working out the most simple requests. Voice mail wasn't working and as a result lost tons of business. No compensation just empty apologies. Lied to when asked to speak with a supervisor, literally complete bollocks


Large center ok, rural very poor

(3 months ago)


Used to be a good company

(3 months ago)

I've used to be happy and loyal customer of Fido for over 5 years. But in March 2015 something went wrong absolutely. I stop to receive paper bills from them, and worse - could not, and still can not see missed bills on-line. Have been asking for copies since April. Spoke with so many reps. Promise... More


Really annoyed with fido

(3 months ago)

I orderd two iPhones and was told there were going to arrive at my house in 5 business days, it's been two weeks and I still didn't receive them. All I got was a notice on my door that said to pick them up from UPS. At UPS there was a small package with only one SIM card even though I specifically... More


"System Error" = $500 Theft

(4 months ago)

I have been a Fido customer for many years. My bills are always paid on time because I have it set up for automatic withdrawal. Recently Fido took over $500 from my account due to a "system error". When I caught them they returned $300 of the money they took but said that they were entitled to k... More


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