Info & Contact


About Chatr
A division of Rogers Communications, Chatr is a discount brand designed to compete with newer Canadian discount carriers such as Wind, Mobilicity and Public Mobile.

Voice network: GSM
Data network: GPRS

Chatr Customer Service

Mailing Address:
Chatr Wireless, 34 Eglinton Avenue W., Suite 316, Toronto, ON M4R 2H6

Telephone:
1-800-485-9745 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources

Chatr Question?

Visit the Chatr Q&A Forum to get answers, ask a question or help others.

I rate Chatr:

Help inform others by sharing your experience with Chatr

Reviews (5.1/10 Avg. rating)


No real surprises and nothing innovative here

from myCELLmyTERMS ( )

So it seems to me that Chatr is simply a copy of what’s already there in market – no real surprises and nothing innovative here, its essentially Rogers response to a space that they do not play very well in. Do I blame them, no! This was in the works for a some time and while it provides an addit... More

So it seems to me that Chatr is simply a copy of what’s already there in market – no real surprises and nothing innovative here, its essentially Rogers response to a space that they do not play very well in. Do I blame them, no! This was in the works for a some time and while it provides an additional choice for consumers it also adds to the confusion.

Less

i hate it because

( )
data in my samsung galaxy doesn't work like it should have a data i pay $40 but data don't have it for real

data in my samsung galaxy doesn't work like it should have a data i pay $40 but data don't have it for real

Less
1/10

Frustrated

( )
They have some of the worst customer service rep's I've encountered. Most of the time they don't know how to answer a direct question. They do not seem knowledgeable about their product, they often dont know how to answer me. Ive been on hold for 45 minutes, i got fed up and hung up. only to call ba... More

They have some of the worst customer service rep's I've encountered. Most of the time they don't know how to answer a direct question. They do not seem knowledgeable about their product, they often dont know how to answer me. Ive been on hold for 45 minutes, i got fed up and hung up. only to call back have them tell me they probably forgot about me being on hold. I am thoroughly underwhemed.

Less
4/10

DISAPPOINTMENT!

( )
I ported form another service provider to Chatr, and I pay over $50 plan and I still have NO NETWORK this means I cant access my email or any social media through my phone, customer service is VERY POOR and no one seems to be able to help me, I am LEAVING CHATR as soon as this month ends and DEMAND... More

I ported form another service provider to Chatr, and I pay over $50 plan and I still have NO NETWORK this means I cant access my email or any social media through my phone, customer service is VERY POOR and no one seems to be able to help me, I am LEAVING CHATR as soon as this month ends and DEMAND A REFUND! FRAUD FRAUD FRAUD!!!

Less
1/10

Besides one problem I had with csr I have loved my provider.

( )
Their customer service is hit and miss. When it's a miss it's quite possible you will be so angry and tired of repeating yourself. But the good reps are fantastic. My bill is the exact same every month. 55$ and I don't know anyone using the major phone companies that can say their bill is even close... More

Their customer service is hit and miss. When it's a miss it's quite possible you will be so angry and tired of repeating yourself. But the good reps are fantastic. My bill is the exact same every month. 55$ and I don't know anyone using the major phone companies that can say their bill is even close to being that affordable. Good job Chatr

Less
7/10

Useless and poorly trained customer service representatives

( )
I spent last 2 annoying hours talking to stupid virgin customer service. To my utter surprise they forwarded the call to Bell mobile and the lady had no idea what she was talking about. Most of the customer service reps talk too much instead of helping. I suspect Virgin also over bills customers. I'... More

I spent last 2 annoying hours talking to stupid virgin customer service. To my utter surprise they forwarded the call to Bell mobile and the lady had no idea what she was talking about. Most of the customer service reps talk too much instead of helping. I suspect Virgin also over bills customers. I'm planning to leave Virgin ASAP.

Less
1/10

Useless

( )
I have had phones from all major carriers in Canada and this is the worst. As I am writing this review, I am trying to get an agent for the past 30 minutes with no success.

I have had phones from all major carriers in Canada and this is the worst. As I am writing this review, I am trying to get an agent for the past 30 minutes with no success.

Less
1/10

i've been on hold for 39 mins 22 secs as i type this review

( )
First of all i purchased 2 $40 cards at Walmart to put on my husbands account and my account he entered his at the store and i brought the rest home...went to input card in phone said unrecognizable so called chatr to verify why.. the rep advised me to go back to Walmart and speak with them they sho... More

First of all i purchased 2 $40 cards at Walmart to put on my husbands account and my account he entered his at the store and i brought the rest home...went to input card in phone said unrecognizable so called chatr to verify why.. the rep advised me to go back to Walmart and speak with them they should be able to find out the problem so i did...next day went to Walmart and they re issued a $40 card right away no problem brought card home and went to input it and it wouldn't let me said i needed to speak to a rep (i might add here that i closed my telus account that i had been with for 3 years to come over to chatr as my husband said it was a great place to be he has been with them over a year with no problems so i did) BIG MISTAKE here is why ... the rep that came on the line asked for all the usual information and after she put the information and card into the system she said i was good to go ... went to use my phone and said i was barred for security reasons called back they took the message off and said i was good to go again... this brings me to the next morning i go to use my phone again and it says i was unable to use my phone due to not paying my account by this time you can imagine i am a little more then upset i am angry so i call again for the 6th time over this card business...the first idiot i spoke to was rude condescending and just plain stupid (sorry but true) he was ignorant and so i asked repeatedly to speak with a supervisor which he kept arguing with me telling me i didn't put anything in the phone and to get my voucher well i didn't have my voucher anymore as i was told it went thru and so like any normal person put it in the trash he couldn't get it thru his thick head that i didn't input anything the customer service rep i spoke to did it after arguing more infact i was raising my voice telling his i didn't want to speak with him to get me a supervisor finally a supervisor came on the line and i had to go thru everything again this is now the third time explaining ... Bea the supervisor was no better then the CSR i was speaking to they wanted us to go thru stinky garbage that had been in the hot sun on a saturday morning and it was even more ridiculous after i told them my husband is allergic to bees and cannot take the chance of going thru the garbage couldn't she go thru the recordings as they say they record all conversations to find that i wasn't the one that put the card thru....what part of that is hard to understand it was you at Chatr that put all my information thru because Chatr put that message on my account so i couldn't access it anyway my husband did get stung we found the voucher i read the number and the dumbass supervisor said see you didn't put your card thru properly i lost it i said it wasn't me that put the card thru it was your CSR that put all of it thru and that is why i want you guys to find the recording then i got hung up on which brings me now to this i called back this last time spoke to CSR Rose Marie and asked to speak to a supervisor but not Bea as she isn't any smarter or knowledgeable then the first CSR i spoke to and i want to speak to someone higher up as this is unacceptable business and she said no problem but could i please explain the situation as to why i want to speak to a supervisor she seemed very polite and so i didn't want to take my bad experience out on her and explained it once again but now i have been on hold for now 57 mins and 27 secs and still nothing i am not hanging up as this should show how long i have been on hold thru their phone records so how is their service i think it is self explanatory it sucks it is the bottom of the barrel and i am going to let everyone know that i possibly can that Chatr doesn't hire people that can grasp problem solving they want to put the blame on customers and they keep you on hold for ridiculous amounts of time when they don't want to deal with you i will keep you all posted as to how this all turns out but no matter how good the deal is don't waste your time and hard earned money just got hung up on as my phone turned to being on hold for one hour nice eh now i have to call back and talk to another idiot way to go Chatr you guys suck balls

Less
1/10

Cheap, but...you get what you pay for

( )
Zero customer service, Zero tech support. Billing dept. clueless. The billing rep asked me to fax or email a copy of my credit card in order to be enrolled in autopay. Rediculous! He should've never asked to use such unsecure method; credit card companies advise you never to email or fax your credit... More

Zero customer service, Zero tech support. Billing dept. clueless. The billing rep asked me to fax or email a copy of my credit card in order to be enrolled in autopay. Rediculous! He should've never asked to use such unsecure method; credit card companies advise you never to email or fax your credit card copy. Also 2/3G only, no 4G means it's slow. Poor signal stregth even in the city.

Less
4/10

there is no ontract or bill to worry about might transfer landline oveer open2nd line

( )
chatr is great carlene

chatr is great carlene

Less
10/10

Chatr is #1!!!

( )
I have tried many companies and Chatr's customer service is BY FAR THE BEST. Always fast, friendly, very helpful etc etc. They were great for all my needs and even helped me out when i was having tough times. I have never had any reception issues regardless of my location including in an elevator et... More

I have tried many companies and Chatr's customer service is BY FAR THE BEST. Always fast, friendly, very helpful etc etc. They were great for all my needs and even helped me out when i was having tough times. I have never had any reception issues regardless of my location including in an elevator etc and i am using a low quality phone. You won't regret switching to Chatr!!!

Less
10/10