Info & Contact


About Chatr

A division of Rogers Communications, Chatr is a discount brand designed to compete with newer Canadian discount carriers such as Wind, Mobilicity and Public Mobile.

Voice network: GSM
Data network: GPRS

Chatr Customer Service

Mailing Address:
Chatr Wireless, 34 Eglinton Avenue W., Suite 316, Toronto, ON M4R 2H6

Telephone:
1-800-485-9745 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Chatr Question?

Visit the Chatr Q&A Forum to get answers, ask a question or help others.

I rate Chatr:

Help inform others by sharing your experience with Chatr

Reviews (5.4/10 Avg. rating)


No real surprises and nothing innovative here

from myCELLmyTERMS (5 years ago)

So it seems to me that Chatr is simply a copy of what’s already there in market – no real surprises and nothing innovative here, its essentially Rogers response to a space that they do not play very well in. Do I blame them, no! This was in the works for a some time and while it provides an addition... More

So it seems to me that Chatr is simply a copy of what’s already there in market – no real surprises and nothing innovative here, its essentially Rogers response to a space that they do not play very well in. Do I blame them, no! This was in the works for a some time and while it provides an additional choice for consumers it also adds to the confusion.

Less

Chatr is #1!!!

(about 1 month ago)

I have tried many companies and Chatr's customer service is BY FAR THE BEST. Always fast, friendly, very helpful etc etc. They were great for all my needs and even helped me out when i was having tough times. I have never had any reception issues regardless of my location including in an elevator et... More

I have tried many companies and Chatr's customer service is BY FAR THE BEST. Always fast, friendly, very helpful etc etc. They were great for all my needs and even helped me out when i was having tough times. I have never had any reception issues regardless of my location including in an elevator etc and i am using a low quality phone. You won't regret switching to Chatr!!!

Less
10/10

The chatr service is good but company is cheating customers with 10 dollar bonus when one signs up with credit card. This happened with me. I still ha

(about 1 month ago)
2/10

Not good for traveling, but good for city residents.

(2 months ago)

I lived downtown in Victoria. I had no problems at that time, but when I was volunteering at farms, which are countryside, I had poor reception. I couldn't call at all. Customer was great.

I lived downtown in Victoria. I had no problems at that time, but when I was volunteering at farms, which are countryside, I had poor reception. I couldn't call at all. Customer was great.

Less
6/10

I don't love anything about this

(2 months ago)

Not totally impressed. Service in the city seems ok, but move outside into the rural areas and no good at all. Also, purchase a $30 card and within 2 weeks there is no more coverage until you top up despite making less than 20 calls and texts. Not unlimited as the rep. told me it was. Also, was reco... More

Not totally impressed. Service in the city seems ok, but move outside into the rural areas and no good at all. Also, purchase a $30 card and within 2 weeks there is no more coverage until you top up despite making less than 20 calls and texts. Not unlimited as the rep. told me it was. Also, was recommended a ZTE flip phone by the rep. This lasted just 3 weeks and on calling ZTE tech support I find out that the warranty is only 2 weeks and I have to pay $25 to get the phone fixed! It cost $50 and still has the plastic screen covers on it. So, if you only intend to make/ recieve calls in a city it's OK but DO NOT get talked into a ZTE phone.

Less
3/10

Good value, reasonable service.

(3 months ago)

At first when I got CHATR in August 2015, it seemed to work well in Calgary. I moved to an hour East of Toronto in a town called Port Hope. Unfortunately since then have been experiencing problems (slow text messages to send, voice calls are low quality and cut out). Over the period of 3 months I ha... More

At first when I got CHATR in August 2015, it seemed to work well in Calgary. I moved to an hour East of Toronto in a town called Port Hope. Unfortunately since then have been experiencing problems (slow text messages to send, voice calls are low quality and cut out). Over the period of 3 months I had to call CHATR many times, and it finally has been fixed. I like the reasonable prices, one thing I wish though, was that CHATR provided LTE to their customers. I really wanted LTE, and am going to switch to Koodo in a month. Overall, CHATR is best only for people who like to talk and text, but in terms of data, you are limited to HSPA+ reception. It gets the job done, but LTE is the future, and all devices/carriers should be supporting it now as it is 2016, a full 5 years after LTE officially came to Canada.

Less
7/10

The best

(4 months ago)

Oh, so cheap, unlimited talk. For $25 I get unlimited province wide talk, 100 texts, plus all the features like voice mail etc. An extra $10 gets you 500 mb of data. For the budget concious this is the best plan out there. You can do auto-pay (and get a $10 bonus for 8 months, while promotion lasts)... More

Oh, so cheap, unlimited talk. For $25 I get unlimited province wide talk, 100 texts, plus all the features like voice mail etc. An extra $10 gets you 500 mb of data. For the budget concious this is the best plan out there. You can do auto-pay (and get a $10 bonus for 8 months, while promotion lasts) or pay as you go, your choice. The website is simple and easy to navigate. When you phone customer service you are connected to a real human being right away. I can't see one bad thing about this company, so pleasantly surprised. I switched from Rogers and saved $300 a year. Super happy with Chatr.

Less
10/10

I am using chatr for 2 yyears its good.

(7 months ago)

No words to say . Its awesome

No words to say . Its awesome

Less
9/10

Big Liers , Bunch of unprofessional ppl running the company

(7 months ago)

hi , how are you all ? well me and my wife both have very bad experience with CHATR prepaid phone plan service . we switched to chatr almost 1.5 yr ago . got a good promotion of @20.00 ( 50 text , unlimited local calling , caller id , call waiting etc ) THEY NEVER SAID this promotion will change or... More

hi , how are you all ? well me and my wife both have very bad experience with CHATR prepaid phone plan service . we switched to chatr almost 1.5 yr ago . got a good promotion of @20.00 ( 50 text , unlimited local calling , caller id , call waiting etc ) THEY NEVER SAID this promotion will change or will expire on certain date or something . suddenly 1 month ago , with out getting any message , info about it . they change the plan to $25.00 with same features which were getting in $20.00 . we were unable to send any texts , so we called chatr.ca in morning around 0700am . 1 old lady picked the call , we had argue a bit , she said ' CHATR.CA SYSTEM/*BACK OFFICE CAN CHANGE PLANS ANY TIME WITH OUT ANY NOTIFICATION . R U SERIOUS FU*** BIT*** ? this is Canada . you can change plans with out informing customer bitch .. then we hang up to talk to another agent as she was very annoying with rude behaviour . guess what 2nd call same woman , 3rd call after 10 mints same woman . omg . only 1 agent was sitting and answering all the calls . just imagine how small this company is but their claims are pretty big . fuck them .. peace of shit . i am still very disappointed right now .. if you have prepaid service with little good network it doesn't mean you will cheat customer like this . so we both switch to mobilicity , wow mobilicity customer service awesome , i have 2 number actually . so 1 is with mobilicity from last 2 years , they promotion they gave me is ( $30.00 includes , voice mail , three way calling , caller id , call waiting , international text , Canada and USA wide calling completely free ) what more i can ask in $30.00 prepaid service no contract ! ... so chatr.ca shame on you , improve your service or you will be fucked up for good ... mobilicity only problem with you is you gotta improve your network that's all . thanks people sorry for my language but i am dam disappointed/frustrated as they lie to me .

Less
1/10

Plans

(7 months ago)

I just topped up my balance last week. the use the money that you put towards the $40 pland plus $25 for the internet. If you go over your internet gb then they will you the time $40 plan towards it. i am reccommending not to get the internet on the phone. plus you dont get the full 2gb of internet... More

I just topped up my balance last week. the use the money that you put towards the $40 pland plus $25 for the internet. If you go over your internet gb then they will you the time $40 plan towards it. i am reccommending not to get the internet on the phone. plus you dont get the full 2gb of internet always 3 mb short.

Less
3/10

Mislead customers, lie to customers

(8 months ago)

The chatr reps at the locations are ignorant, rude and not very informative. They are careless and when the customer asks a question they lie to you.

The chatr reps at the locations are ignorant, rude and not very informative. They are careless and when the customer asks a question they lie to you.

Less
1/10