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Info & Contact


About Chatr

A division of Rogers Communications, Chatr is a discount brand designed to compete with newer Canadian discount carriers such as Wind, Mobilicity and Public Mobile.

Voice network: GSM
Data network: GPRS

Chatr Customer Service

Mailing Address:
Chatr Wireless, 34 Eglinton Avenue W., Suite 316, Toronto, ON M4R 2H6

Telephone:
1-800-485-9745 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources

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Visit the Chatr Q&A Forum to get answers, ask a question or help others.

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Reviews (5.4/10 Avg. rating)


No real surprises and nothing innovative here

from myCELLmyTERMS (5 years ago)

So it seems to me that Chatr is simply a copy of what’s already there in market – no real surprises and nothing innovative here, its essentially Rogers response to a space that they do not play very well in. Do I blame them, no! This was in the works for a some time and while it provides an addition... More

So it seems to me that Chatr is simply a copy of what’s already there in market – no real surprises and nothing innovative here, its essentially Rogers response to a space that they do not play very well in. Do I blame them, no! This was in the works for a some time and while it provides an additional choice for consumers it also adds to the confusion.

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i've been on hold for 39 mins 22 secs as i type this review

(about 1 month ago)

First of all i purchased 2 $40 cards at Walmart to put on my husbands account and my account he entered his at the store and i brought the rest home...went to input card in phone said unrecognizable so called chatr to verify why.. the rep advised me to go back to Walmart and speak with them they sho... More

First of all i purchased 2 $40 cards at Walmart to put on my husbands account and my account he entered his at the store and i brought the rest home...went to input card in phone said unrecognizable so called chatr to verify why.. the rep advised me to go back to Walmart and speak with them they should be able to find out the problem so i did...next day went to Walmart and they re issued a $40 card right away no problem brought card home and went to input it and it wouldn't let me said i needed to speak to a rep (i might add here that i closed my telus account that i had been with for 3 years to come over to chatr as my husband said it was a great place to be he has been with them over a year with no problems so i did) BIG MISTAKE here is why ... the rep that came on the line asked for all the usual information and after she put the information and card into the system she said i was good to go ... went to use my phone and said i was barred for security reasons called back they took the message off and said i was good to go again... this brings me to the next morning i go to use my phone again and it says i was unable to use my phone due to not paying my account by this time you can imagine i am a little more then upset i am angry so i call again for the 6th time over this card business...the first idiot i spoke to was rude condescending and just plain stupid (sorry but true) he was ignorant and so i asked repeatedly to speak with a supervisor which he kept arguing with me telling me i didn't put anything in the phone and to get my voucher well i didn't have my voucher anymore as i was told it went thru and so like any normal person put it in the trash he couldn't get it thru his thick head that i didn't input anything the customer service rep i spoke to did it after arguing more infact i was raising my voice telling his i didn't want to speak with him to get me a supervisor finally a supervisor came on the line and i had to go thru everything again this is now the third time explaining ... Bea the supervisor was no better then the CSR i was speaking to they wanted us to go thru stinky garbage that had been in the hot sun on a saturday morning and it was even more ridiculous after i told them my husband is allergic to bees and cannot take the chance of going thru the garbage couldn't she go thru the recordings as they say they record all conversations to find that i wasn't the one that put the card thru....what part of that is hard to understand it was you at Chatr that put all my information thru because Chatr put that message on my account so i couldn't access it anyway my husband did get stung we found the voucher i read the number and the dumbass supervisor said see you didn't put your card thru properly i lost it i said it wasn't me that put the card thru it was your CSR that put all of it thru and that is why i want you guys to find the recording then i got hung up on which brings me now to this i called back this last time spoke to CSR Rose Marie and asked to speak to a supervisor but not Bea as she isn't any smarter or knowledgeable then the first CSR i spoke to and i want to speak to someone higher up as this is unacceptable business and she said no problem but could i please explain the situation as to why i want to speak to a supervisor she seemed very polite and so i didn't want to take my bad experience out on her and explained it once again but now i have been on hold for now 57 mins and 27 secs and still nothing i am not hanging up as this should show how long i have been on hold thru their phone records so how is their service i think it is self explanatory it sucks it is the bottom of the barrel and i am going to let everyone know that i possibly can that Chatr doesn't hire people that can grasp problem solving they want to put the blame on customers and they keep you on hold for ridiculous amounts of time when they don't want to deal with you i will keep you all posted as to how this all turns out but no matter how good the deal is don't waste your time and hard earned money just got hung up on as my phone turned to being on hold for one hour nice eh now i have to call back and talk to another idiot way to go Chatr you guys suck balls

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1/10

Cheap, but...you get what you pay for

(2 months ago)

Zero customer service, Zero tech support. Billing dept. clueless. The billing rep asked me to fax or email a copy of my credit card in order to be enrolled in autopay. Rediculous! He should've never asked to use such unsecure method; credit card companies advise you never to email or fax your credit... More

Zero customer service, Zero tech support. Billing dept. clueless. The billing rep asked me to fax or email a copy of my credit card in order to be enrolled in autopay. Rediculous! He should've never asked to use such unsecure method; credit card companies advise you never to email or fax your credit card copy. Also 2/3G only, no 4G means it's slow. Poor signal stregth even in the city.

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4/10

there is no ontract or bill to worry about might transfer landline oveer open2nd line

(2 months ago)

chatr is great carlene

chatr is great carlene

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10/10

Chatr is #1!!!

(4 months ago)

I have tried many companies and Chatr's customer service is BY FAR THE BEST. Always fast, friendly, very helpful etc etc. They were great for all my needs and even helped me out when i was having tough times. I have never had any reception issues regardless of my location including in an elevator et... More

I have tried many companies and Chatr's customer service is BY FAR THE BEST. Always fast, friendly, very helpful etc etc. They were great for all my needs and even helped me out when i was having tough times. I have never had any reception issues regardless of my location including in an elevator etc and i am using a low quality phone. You won't regret switching to Chatr!!!

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10/10

The chatr service is good but company is cheating customers with 10 dollar bonus when one signs up with credit card. This happened with me. I still ha

(4 months ago)
2/10

Not good for traveling, but good for city residents.

(5 months ago)

I lived downtown in Victoria. I had no problems at that time, but when I was volunteering at farms, which are countryside, I had poor reception. I couldn't call at all. Customer was great.

I lived downtown in Victoria. I had no problems at that time, but when I was volunteering at farms, which are countryside, I had poor reception. I couldn't call at all. Customer was great.

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6/10

I don't love anything about this

(5 months ago)

Not totally impressed. Service in the city seems ok, but move outside into the rural areas and no good at all. Also, purchase a $30 card and within 2 weeks there is no more coverage until you top up despite making less than 20 calls and texts. Not unlimited as the rep. told me it was. Also, was reco... More

Not totally impressed. Service in the city seems ok, but move outside into the rural areas and no good at all. Also, purchase a $30 card and within 2 weeks there is no more coverage until you top up despite making less than 20 calls and texts. Not unlimited as the rep. told me it was. Also, was recommended a ZTE flip phone by the rep. This lasted just 3 weeks and on calling ZTE tech support I find out that the warranty is only 2 weeks and I have to pay $25 to get the phone fixed! It cost $50 and still has the plastic screen covers on it. So, if you only intend to make/ recieve calls in a city it's OK but DO NOT get talked into a ZTE phone.

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3/10

Good value, reasonable service.

(6 months ago)

At first when I got CHATR in August 2015, it seemed to work well in Calgary. I moved to an hour East of Toronto in a town called Port Hope. Unfortunately since then have been experiencing problems (slow text messages to send, voice calls are low quality and cut out). Over the period of 3 months I ha... More

At first when I got CHATR in August 2015, it seemed to work well in Calgary. I moved to an hour East of Toronto in a town called Port Hope. Unfortunately since then have been experiencing problems (slow text messages to send, voice calls are low quality and cut out). Over the period of 3 months I had to call CHATR many times, and it finally has been fixed. I like the reasonable prices, one thing I wish though, was that CHATR provided LTE to their customers. I really wanted LTE, and am going to switch to Koodo in a month. Overall, CHATR is best only for people who like to talk and text, but in terms of data, you are limited to HSPA+ reception. It gets the job done, but LTE is the future, and all devices/carriers should be supporting it now as it is 2016, a full 5 years after LTE officially came to Canada.

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7/10

The best

(7 months ago)

Oh, so cheap, unlimited talk. For $25 I get unlimited province wide talk, 100 texts, plus all the features like voice mail etc. An extra $10 gets you 500 mb of data. For the budget concious this is the best plan out there. You can do auto-pay (and get a $10 bonus for 8 months, while promotion lasts)... More

Oh, so cheap, unlimited talk. For $25 I get unlimited province wide talk, 100 texts, plus all the features like voice mail etc. An extra $10 gets you 500 mb of data. For the budget concious this is the best plan out there. You can do auto-pay (and get a $10 bonus for 8 months, while promotion lasts) or pay as you go, your choice. The website is simple and easy to navigate. When you phone customer service you are connected to a real human being right away. I can't see one bad thing about this company, so pleasantly surprised. I switched from Rogers and saved $300 a year. Super happy with Chatr.

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10/10

I am using chatr for 2 yyears its good.

(10 months ago)

No words to say . Its awesome

No words to say . Its awesome

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9/10