Bell / User Reviews

My blackberry doesn't work anymore. So I've asked them to upgrade my phone 4 month before becoming eligible for hardware upgrade (I was their customer for 21 month) They just told me it is better for you to stay with us because we will charge you for cancellation more than what you have to... More

My Blackberry usb port broke on Dec 24 (3.5 months ago) in December I was told that I was going to be granted an early upgrade in Feb so I decided it would be best to hold off for that.I went in a few weeks into Feb ony to find out that an early upgrade means buying out the remainder of your contract... More

I have been getting the customer service run around. There is no accountability, you never talk to the same person twice, and you have no way to contact the same person. They all have a different opinions, some incredibly unhelpful . They all however seem consistent in stalling and feeding the customer... More

Bell prides itself on having these 3G towers which are supposed to give you the best service- somehow i seem to always seem to be in dead zones where there are no towers nearby: these dead zones are in west vancouver, north vancouver, burnaby, surrey- pretty much every municipality with the exception... More

I cannot believe the service I am getting from bell. I have been a loyal customer for 4 years. I only owe $180 on my account, I am behind by a month due to financial problems with my student loan. I got a call from a representative last week and they informed me that I owe that much, which I already... More

I have only dealt with Bell for about a year and a half but I have had the worst service of any cell phone company I have ever dealt with. I use my phone for both personal and business use and I subscribed to probably the highest value plan that they had, plus added in tons of featurs like unlimited... More

I wish I never signed a contract with bell. Everytime I call I get put on hold for at least a half hour and never get the help I called for. Their help is USELESS.I know that bell customer care lines are closed at 9 PM so I call to activate my phone at 8:30 PM, The woman I was speaking to told me she... More

Bell has the worst customer service, first when you call you have to wait 30-60 minutes till someone to answer the call, and no one will solve your problem, they try to find all kind of excuse to prove they are right, and transfer you around but no body really try to do something for you, I will go to... More

My name is Abdul i was a good customer with bell mobility from last five years but now when i am trying to reach customer service first, they take almost 30 mins to answer your call second, when they answer the call they never help. Lets take my example i have asked them as i had to cancel my contract... More

I had no issues or resignation about signing on with bell when i moved back to Canada. Was i ever in for a huge and dissappointing surprise. First i would not have any service to make phone calls on my so called cellular phone, but low and behold there would be phone calls made on my account that i did... More

On more than one occassion Bell the company on whole has left me quite dissatisfied. As a returning customer for their mobility in 2009 I was informed that I had all these points towards a new cell phone which I got, I also made some changes to the account. What they did not tell me was that I was signing... More

They just would not cancel my account and keep charging me over and over again. The people in customer service are nice but they are not helpful. They do not tell you what you need to do accurately The best thing would be to call them until they get their points across. Needless to say, I won't... More

I have 2 business accounts , and need the phones to work or I loose money, I pay about $300 per month . When I complained about the constant dropped calls and poor reception my area has been getting for the past few months they could see all the dropped calls and admitted there was a problem . So I asked... More

A couple years ago we started a small business and had a need for mobile internet options. We purchased a USB Internet stick from Bell - talk about a HUGE mistake. The stick worked for about 4 months and then completely died. We called Bell and they said yes it is covered by warrenty - but you have... More

please stay away from bell. i could give you a long storey about billing problems & customer service (convergys call centers) & even being billed an extra $500.00 after my contract was fulfilled but i won't , so please save yourself alot of headaches...

I've been with bell for 2 years on a blackberry, had extended warranty but never had a problem with the phone. Last week I upgraded to an HTC touch screen, and it fell less than a foot off the floor a matter of days after buying it and the screen completely shattered. Along with poor customer service,... More

Whenever I call Bell I am put on hold for anywhere up to an hour only to be hung up on or transferred around in circles. The reception in my area is terrible but they refuse to acknowledge this. They keep saying the service is fine but it is not. Also, they have been charging me for calling numbers that... More

In a society that your choices are either blue or red, I would go red any day after my experience. You can never get ahold of anyone after 6pm and even if you call in before that good luck. I was once on hold for 45min waiting to speak with someone and as soon as the clock struck 6pm my call got cut... More

I run a small company, and wanted to check out the latest phones, for myself and for some of the employees. So I go over to the local Bell Mobility store, and after a few minutes wait, is greeted by what looks like a teenager (to this old codger, anyway).

He comes over, and in a fairly aggressive tone,... More

Compared to Telus and Rogers, Bell has the worst customer service. I've been with all three and only Bell has given me headache after headache with their hidden fees, or rude customer service when trying to salvage a plan/ mobile purchased with them. None of the stores can even verbally agree... More