Bell / Reviews

I have the bell stick and have been charged for times that I have not been using my stick, all I get from customer service is "I'm sorry you are not happy." I can't figure out how when I am sleeping that I have been using the internet. Sorry I am not happy...whatever. Run as fast as you can and try someone else!!!!

Signed up to Bell during their $79.99 promotion in a grocery store. Promotion was for TV/Home phone/Internet Bundle.
The Internet/home phone technician showed up first thing in the morning in Saturday while installation was for afternoon and after 1 hour he was all done... installing 3 Gig Internet in my home when I paid for Fibe 25.
When I asked to get what I was billed for technician just calmly said: Sorry, it,s not available. But OK, we'll give you 5!!'
Can you imagine that? It took us 130 min just to call Bell customer support to find out they simply cannot provide us what we have paid for and what they have sold us.
Another 3 weeks to get disconnected .
Tons of calls literally every day just to disconnect from them.
Got back to old provider and very happy.

They are cheaters!!!!!!!!!!!!!!!!!!!

too expensive

Last June I had a pay as you go phone activated to monthly pre paid via credit card, because I was told I had to do this to get a roaming package for the US. I said fine, but I did ask if there were any hidden charges to switch the rep said none. In March I decided I wanted to go back to regular pay as you go, because I had another phone that was actually cheaper to use then that one, so I called Bell up and asked them to put it back to regular pay as you go, the rep said fine, it would happen in the next few days and no charge would be on my credit card. My bill came in and low and behold what did I see…. they charged me for another month and did not turn my phone back to pay as you go. I called, the rep told me, there was not enough days for the cancellation. I made them aware that the other one told me it would be in a couple of days, they said they were wrong and should not of said that. Oh well fine, I thought have that phone working for another month, so I used it, not throwing money down the drain. Today I opened up my Credit Card bill, to find a Charge from Bell for $55.50, called them and they told me it was a charge for turning it back to pay as you go. I told the rep that In two separate occasions I had talked to reps and neither one mentioned anything about that charge. He talked to his supervisor and they said they could do nothing about it other then repremand the reps that didn’t let me know about the charge. I said that was not good, I asked to speak to the supervisor, the rep left and came back on and said all they could do was give me $20.00 back plus the taxes and thats it. I was furious, I got charged for a month I did not ask for and a fee I was not told about and all I was getting for being totally ripped off was $20.00 plus taxes, and the kicker is even better, which really shoved me over the edge with Bell Canada… and that is they can take it out of my account easily enough, but I have to wait 6 to 8 weeks for them to send me my money. Can you Say Never Dealing with Bell again. So Bell say good-bye to a Mobility client and a home phone client, and I already stopped using them for their internet because they could not offer me unlimited internet, which they do have now but is way to pricy… Anyways stay clear of Bell Canada, I know I am and so will my friends, we will all be making the switch to a trustworthy company.

Bell is a company which sometimes gets things wrong (I've had to keep my eye on my bills to catch hidden fees and charges for un-usable or un-requested services) But I'd say that's pretty normal- the BIG difference between my horror stories and those of others I know on different service providers is that Bell has always fixed my problems. I've had the occasional bad customer service person but it's easy enough to to just call again- by far I've had better luck with bell reps than other companies. Basically the only reason I stay with Bell is because I can almost guarantee that if I can put 15 minutes to 3 hours into customer service phone calls - my problem will be resolved and I'll be spoken to respectfully during the process. With other companies I can put the same amount of time in, and end up having to pay more! So not perfect but I'd recommend them.

I never wanted to go back to Bell after being free of them for many years.
I moved to an area where the ISP selections were limited Bell and one other ISP.
So thinking I would save some money bundeling all my services together ..and the other company would have taken a month to even set up my service.
I was so wrong.
Almost 3 years later I am moving to the USA and they are telling me that I would have to "suspend my account for the remainder of my contract" Which would basically be 1/2 my monthly payment until the end of my contract roughly $700
OR I could pay $400 cancellation fee for the phone and another $200 because its a smart phone which uses data.
Besides all this I also have internet that doesnt work and after numerous calls and 2 visits from "service techs" to my home still isnt resolved.
We as consumers need to boycott this terrible company and stop this monopoly.
I will never use bell again.
Ever.

After 46 years as a faithful Bell customer for my telephone and then also for my cellular service, my life changed and I no longer required their services. The run-around to terminate was unbelievable. Terminating my internet service was one thing and then it took clearly 2 weeks of intense effort to terminate my cell phone service. I believed that we had dotted all the i's and crossed all the t's. I informed them that I would be out of the country from November to April and would be receiving no mail. They billed me three times with escalating amounts and finally sent my bill to a collection agency, which I received April 11th. The charges in my opinion were not justified but there is no voice of reason at Bell. I paid the bill for my own piece of mind and will spend the balance of my life glad to be shed of Bell.

Worst, absolutely the worst customer service I have ever experienced. Left Bell to go to another provider, was overcharged for leaving, cannot find anyone to make a payment plan with to settle the over inflated balance owing. I get transferred from one useless customer service person to the next. Never again. And I will make sure I pass the word.

They deceive you with their big stores and professional gestures! They sell you a plan for $24 a month and they charge you $77 a month!