Info & Contact


About Videotron

Voice network: GSM, UMTS
Data network: GPRS, HSPA

Videotron Customer Service

Mailing Address:
300, Viger Avenue East, Montreal, Quebec

Telephone:
888-433-6876 (611)

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


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I rate Videotron:

Help inform others by sharing your experience with Videotron

Reviews (4.4/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Quebec

(2 months ago)

I love this provider but sometimes it's a bit expensive and it's only avaible or mostly in Quebec

I love this provider but sometimes it's a bit expensive and it's only avaible or mostly in Quebec

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8/10

NO WARNING FOR ROAMING unless you spend 50$ extra!

(5 months ago)

Worst mobile carrier company. No roaming warnings unless you pay 50$ extra. Never been warned about roaming charges inside Canada. Customer service won't waive the charges, they are useless. DO NOT SIGN WITH THEM

Worst mobile carrier company. No roaming warnings unless you pay 50$ extra. Never been warned about roaming charges inside Canada. Customer service won't waive the charges, they are useless. DO NOT SIGN WITH THEM

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1/10

No service

(9 months ago)

No service in day time in my house where i work! My phone does not even ring and goes directly to voice mail. Makes for unhappy clients.

No service in day time in my house where i work! My phone does not even ring and goes directly to voice mail. Makes for unhappy clients.

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3/10

The worst costumer service ever , liars , attempt overcharge you all the time

(10 months ago)

I will talk about it really short and direct , this robbers are not worth my precious time ... When you go to the dealer they will offer you a really "good" deal about plans or packages then after get ready to fight with them for your money because the bills amount to pay wont be what they told you... More

I will talk about it really short and direct , this robbers are not worth my precious time ... When you go to the dealer they will offer you a really "good" deal about plans or packages then after get ready to fight with them for your money because the bills amount to pay wont be what they told you the first time and will be like that forever ... you will be transfer to agents and seniors all the time to make you give up .. same thing at the Videotron dealer ... cellphone contract!! oh no I highly not recommend you that from this guys because there is when the big mistakes start from them to you always for u to pay more money and then you will have to fight again with them ... you want a cellphone to talk to your friends not to fight with your own provider about your money.

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1/10

Misleading Information Durning Acount Activation

(10 months ago)

When I signed up with Videotron they wanted a deposit. I had no problem giving the deposit. The only issue was that I was told it would go toward my phone deposit and my first three months would be pr paid. I had also negotiated to have one free month when I signed up. I went to the kiosk and the ca... More

When I signed up with Videotron they wanted a deposit. I had no problem giving the deposit. The only issue was that I was told it would go toward my phone deposit and my first three months would be pr paid. I had also negotiated to have one free month when I signed up. I went to the kiosk and the called Videotron on the phone. They both verified in detail that the down payment would go towards the phone and the prepaid three months. Two months into the contract and I am receiving a bill. I should be receiving anything for another two months. They explained the employees gave me wrong information and the bulk of the down payment ($414) went to my phone not pre paying the bill. They wont do anything about it even though I was told by both the employee on the phone and at the Kiosk. They also bill one month in advance so I am totally receiving un expected bills this early in the contract. Not what I signed up for and will be canceling asap.

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5/10

Bad coverage and bad customer service

(about 1 year ago)

I hate Videotrons service because it takes forever to reconnect to mobile data when exiting from a no service location like the metro. I always get connected to Videotron partner a good 10 minutes before Videotron. They also lied about cancellation fees when I canceled my old contract to get a new... More

I hate Videotrons service because it takes forever to reconnect to mobile data when exiting from a no service location like the metro. I always get connected to Videotron partner a good 10 minutes before Videotron. They also lied about cancellation fees when I canceled my old contract to get a new phone.

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3/10

Very competitive plans, good phone lineup

(2 years ago)
10/10

Videotron rating

(2 years ago)

Prices inflated on phones - no protection for damages etc. no discount offered if current customer - no trade in allowances ...very disappointed in the whole deal!

Prices inflated on phones - no protection for damages etc. no discount offered if current customer - no trade in allowances ...very disappointed in the whole deal!

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4/10

Because it a really good compagny

(2 years ago)

Best provider for me, 6go and unlimited voice for 59$

Best provider for me, 6go and unlimited voice for 59$

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10/10

Worst cell provider

(2 years ago)

This company is terrible. Worst customer service you can think of. They only offer low end Android phones (all Android phones are low end anyways). No iPhone offered but "supported" on the network. Which means, you can buy an iPhone compatible with their network at full price thru Apple (around... More

This company is terrible. Worst customer service you can think of. They only offer low end Android phones (all Android phones are low end anyways). No iPhone offered but "supported" on the network. Which means, you can buy an iPhone compatible with their network at full price thru Apple (around 1 000$). Come on guys, it's 2014 ! Wake up, BlackBerry is about to go bankrupt who do you think is going to takeover the business customers : Apple ! Android is a total joke, its an open OS so no security at all and everyone can change it. Oh, did I mention that if you are thinking about buying a new iPhone 5 that is compatible with Videotron's network well think again. This iPhone 5 model is ONLY compatible with their network. The other provider's network are faster, so the iPhone 5 model designed for the kind of network Vidéotron is using is too slow to work on other networks.

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1/10