Nextel is a mess
2/10
I recently moved to Phoenix, Arizona, and thought it a good time to get a new mobile phone. A friend recommended Nextel, saying we'd use the direct connect function. Cool. So I ordered an i730 from Amazon. After charging and activating and waiting the required day, I called to get my phone number. It was a Palo Alto, CA, number!? That's over 700 miles away! An 11 hour drive to the next state. No way close to a local number. Nextel did not seem to understand or care. "It's the closest we have." "There are no 602 area code phone numbers left." I begged for maybe a 480 number or anything that is a local call from here in Phoenix. Nothing doing. After a few more days and a few more calls to Nextel that went nowhere, I called Sprint (who have not been customer service stars to me in the past) and within four minutes had a local 602 Phoenix number working on my current Sprint phone. I canceled the Nextel service. They are charging me $35 (expected) plus $11.53 in taxes, fees and assessments "we can't change" for a couple of days when all I called was customer service.
If you buy the phone, I hope Nextel has a local area code for you, because if they don't you are stuck for $46.53 and an Amazon return. It was a pretty color screen though . . .
Read original review at Amazon.
daveenglish from Amazon
(Aug 12, 2004)
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