I've had this phone for 15 months. Within the first month I had it sent away because the touch screen died. Unfortunately I couldn't just return it then as Telus only gives you 2 weeks to test out the phone. I get the phone back, it works again. But it's not a good phone. It glitches, restarts on it's own, has a terrible layout. The only redeeming feature is the QWERTY keyboard - which is what I wanted when I bought a new phone. The phone is now 3 months out of it's warranty and doesn't work at all. It has stopped recognizing the Telus network and it requires a minimum $150 fix. I have to go back to my old LG phone which, despite having had a product replacement plan, still works. I didn't purchase a product replacement plan for this phone and now I'm SOL. So for the next 19 months of my contract I have to use my old basic phone as there are no other options without spending a minimum of $150. I didn't break this phone, it broke on it's own and now I'm supposed to pay for it or wait 19 months until I can get an upgrade. Terrible, terrible phone.