Hi John. I sincerely apologize as I'm responsible for moderating your question. My mistake, but I was not in any way trying to mislead anyone. What I offered were other Koodo numbers, which you can call and hopefully they should be able to provide you with their office number.
Also, since Koodo Mobile is the division of Telus, which operates under the "Koodo Mobile" business name, you can call Telus and they could also help you with your concerns. Here are Telus office phone numbers:
Canada toll-free: 1-866-558-2273
Eastern Quebec: 1-800-463-8988
You can also check Koodo Mobile reviews and Telus reviews as people post contacts there sometimes. Again I apologize and I hope to have the chance to help you out again.