katherine_55002 2 years ago ago

How to know if Virgin Mobile is billing you for data instead of using home Wi-Fi network?

My mobile phone is connected to my home wifi yet i've been billed for data usage. I was told this may happen when the signal is weak. Can i be notified at the time so i can choose not to be billed?

  • Hi Katherine. You should see an indicator on your phone's display that you're using data. Also, in some phones you can disable data usage. Let me know which phone you have so I can give you more information about it.

  • To deactivate data connection press and hold the power button until a menu appears. Scroll down and choose Data network mode. This should deactivate data connection. If you want to use data again you just need to do the same steps again.

  • Deactivating Data network mode can assure you that you are really just connected to Wi-Fi and not mistakenly to data.

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