D L Rimmer 2 years ago

My Kobo Arc is frozen. What can I do?

Won't even turn off. It is fully charged. Help?

  • Hi D L Rimmer! If your Kobo Arc froze, you can force your Kobo Arc to restart, if it doesn’t respond when you press the power button, press and hold the power button for 20 seconds. Please try it and share what happened. Hope it works! :)

  • kumepo about 1 year ago

    thanks for that it worked cheers

  • Tim_52397 about 1 year ago

    worked for me too. Thanks!

  • NorthYVR about 1 year ago

    Gotta love the internet...worked for me too!!! :)

  • Valerie_20679 about 1 year ago

    YAY! Thank god for this post! Helped me too! :)

  • Mel about 1 year ago

    Thanks for the post!! I was so bummed, just tried it & the power is back on - hope it works! :D

  • dean about 1 year ago

    This worked first time for me, brilliant! Thanks Carl.

  • JP about 1 year ago

    Thank you! It worked.

  • Stephanie about 1 year ago

    Worked for me too :) Thanks!

  • about 1 year ago

    Glad it worked for everyone! :) If there's anything else, simply post another question.

  • jody_62522 about 1 year ago

    Spilled coffee on my kobo arc. Cleaned it, did the "rice thing". Sometimes an orange light flashes, sometimes a blue light flahes but will not start - help!

  • IsmailTaylor about 1 year ago

    It didn't work for me ? Do you have an other solution ? The screen keeps showing some things going on and it never stops

  • Jean Havers 11 months ago

    I've also got the same problem as Ismail.
    Did anyone ever get a solution?
    Still stuck on that swirling screen, even after a factory reset.
    Koboarc was working OK until I did a system update.
    Any advice appreciated.
    Jean

  • matt 10 months ago

    Thank you so much I was so scared, It worked!

  • KSR 9 months ago

    I get entering rck booting mode and nothing after that, just asked me to update after that just this rck booting

  • Lisa 5 months ago

    Oh happy day!! Thanks, it worked!

  • Lori 3 months ago

    My Kobo Arc won't turn on, it's also had usb port problems. Kobo has authorized a warranty replacement...yay!
    However, since I can't turn it on, how can I clear my apps? I don't have any banking apps, thank goodness...but is the only way to change my passwords for everything?

    I don't know who will end up with it after I've returned it to them :(

  • Paul 2 months ago

    Awasome Thx

  • Natalie about 1 month ago

    That worked!!! God bless the internet!!

  • Patricia_94653 12 days ago

    My Kobo Arc was working fine when I took it to a book club the other night ( though I may have been playing Angry Birds a little too often--who knows what those ads do!?). Anyway, when I got it home, it wouldn't turn on. Couldn't believe it was uncharged but plugged it in--still wouldn't turn on but I got the battery symbol. Finally, by holding the power button, I got it to the opening Tapestry screen but then the Power Off window opened (perhaps bc I had held the power button too long) and it shut itself off. Then it refused to stay on again--could rarely get it to the swirling bubbles screen, but never beyond that before it went black.

    Called Kobo and, after some tries, we got to the Reset screen. She had me select the "wipe data/cache partition" which the machine did (it still does) but while I was asking how to choose the "reboot system" that was then highlighted, the thing shut itself off. Though we could get back to that "Android reset" screen again and again, whenever I would choose "reboot", it would go to the Kobo Arc sign page and then shut itself off again. The phone helper didn't have much knowledge, so she dismissed me with an "it's not under warranty". By myself, I went back in, wiped both data/cache and cache partition again (several times--which it will do bc it's not dead in there--and then went straight to reboot and selected that with the power button. Once again--Kobo Arc screen--and then it shuts itself off.

    After playing with a combination of buttons for different lengths of time, it finally went to the "cogs" screen where it has stayed and the power light is flashing blue. I really do think there's some way I could wake it up fully and reboot but Kobo just expects me to buy a new one. It's plugged in and I like to think of it as in a light coma.

    Can someone help me wake it up?

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