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Why does the screen of Nokia Lumia 520 go blank after giving permission to email app?

I have just updated (Tue) my Nokia Lumia 520 with the Cyan 8.1 install, and now my hotmail acc. seems to be out of action? when open acc am asked to continue using hotmail on yours phone you need to give windows phone permission to access your acc. am then given options to either connect or cancel, but when try to connect the screen goes blank and nothing happens whatsoever??? when I return to the acc it only shows emails, messages etc up till Tue when the upgrade was implemented. This acc was/is my live acc. I tried sync Ing worth outlook acc but was still unable to gain access to and receive data to my hotmail acc. I have other email accounts e.g outlook, Gmail, Nokia mail and of course my m Microsoft acc. I live in Scotland and worth "3"if this helps? Am a newbie to smartphones this being my 1st one so be gentle




Check if you have a stable internet connection. It may be the reason behind that. Also, What email app are you using? Maybe the app has an update, please double check that.


Thanks for the options, yes have erased my hotmail acc. but whae when try reinstalling it, it again asks "to access acc. need to give windows phone permission" then after use connect option it says"oops we're having a problem we can't solve at the moment try again later" now the only way can access my acc. is via my web browser.


Have you tried re-installing the email app to see if the problem will be fixed?



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