Telus and LG are a couple of liars. I can't say anything about LG 6190 because I don't have that phone. I do have the LG3200. I can't believe that it's now 2005 and Telus is still saying that they haven't heard anything about LG3200 randomly shutting off. I got my phone in August 2004 and well into February of 2005, I was still bringing my phone to the store either for replacement or for repair. My phone, among other things that were wrong with it, kept randomly shutting off. Water damage was also one of the reasons a Telus sales rep told me was the cause. She even pointed out that she could tell that it's water damage because the strip on my battery is gray. I looked up new batteries and their strips were all grey!
Anyway, when the store finally sent in my replacement phone to be "refurbished" (after several "repairs" in the past), my phone worked well. I think it's probably a combination of hardware and software problems. During that (more or less) 6 months that I kept going back to the store, I also called and e-mailed (several times as well) Telus and LG about my problems. So Telus and LG saying this year that they've never heard anything like that is pure rubbish. If I had any other choice, I wouldn't be going with Telus at all. (At the time that I purchased the phone, Telus was the only cell phone provider in my area offering text messaging to phones outside Canada/US.)