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Is the Wind mobile Tab a scam?

Is anyone else having a problem when cancelling their wind mobile tab at the end of their cell phone contact term?
My wife took over my daughters 3 year plan last year when my daughter moved to England. There was one year left on the wind tab that I thought expired on December 26, 2014, 3 years from the same start date in 2011.
I had decided to buy my wife an iphone for this Christmas, and sign her up on a shared plan with Rogers, my current provider.
I called Wind in the middle of December to explain the situation, and enquire how to cancel our Wind account. I gave the customer service person all the date details of the existing plan, and she said all I have to do is wait for the final bill in January, to make sure the Wind tab is fully paid off before cancelling, then just call to cancel. End of conversation.
On Dec 26, 2014, I called Rogers to activate my wifes new iphone, and transfer the number from Wind to her new phone.
In mid January, 2015, I received the final Wind bill, with a balance of $240 including tax for the balance of the Wind tab. I immediately called customer service back, and was told, that by transferring my number on Dec. 26, I effectively cancelled my account and so had to pay the Wind tab balance. I countered that on Dec. 26, the 3 year term of the plan had expired as of midnight, Dec 25. They said no, you have to wait for the final bill for the plan to expire as it takes 37 payments, not 36, to conclude the term of the Wind tab, as spelled out in the fine print of the user agreement! I asked then, why the customer service person had not explained this when I called in mid December, warning me not to transfer my number, thus cancelling the plan. Surely it is logical to think that someone is going to want to transfer there number immediately when signing up with a new provider. They replied that it is not the customer service persons responsibility to spell out the terms of the agreement, but was mine to read the agreement, 3 long pages of very fine print. Maybe this lack of information from customer service is a way of recouping the Wind tab balance from uninformed plan holders? I would be interested to hear if anyone else has encountered a similar situation, and how it was resolved, if it was? Also, what are the legal consequences for not paying the bill. I understand that they would eventually turn it over to a collection agency? Would it eventually get taken to court for $240, or is there a minimum amount for small claims court? My daughter is not concerned with her credit rating in Canada as she now lives in England.




I suggest you contact Consumer Protection to report your issue with Wind. They should be able to advise you what your next step would be in settling the issue.



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