I have had this prepaid solo cell phone for years, however I let the amount go to zero and than forgot to put any funds on the phone for a number of months. I recently
tried to prepay $30.00 by mastercard but the #7656 always rang busy. I than called 1-877-999-76566 and after hanging on for over an hour for my call to be answered the lady told me I had to call Dial Mobility at 1-888-466-2453. They informed me they do not deal with solo phones and transferred me back to Solo Mobility. A male answered the call but informed me he had to transfer me to the prepaid department. This line was busy and I again was put on hold. I held fore a period of time but because of an other commitment I had to hang up. I am trying to determine if a cell phone can be re-activated?? Thank you.

I have been your customer for many years, and
I cannot charge my samsung 320 cell phone, and I need a new phone.
How much would a new one cost me.
gerry

Hi Cathy. Please contact Solo Mobile. Their customer reps should check your account and be able to tell when it is possible for you to get a phone upgrade.