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Why can't I hear anything and cannot be heard when on a call on the Samsung Galaxy S5?

I have tried to make a call from Samsung S5and receive but can hear nothing or cannot be heard unless I activate speakerphone. It was working fine up to 2 hours ago. The phone is 10days old?




It could be one of two things. First, it could be just a network issue. Calls get connected but both parties are unable to hear each other. With this issue, just contact you network provider to report your problem. Hopefully they will have it fixed immediately.

Second possibility would be a hardware issue. Have you dropped your phone or somehow got it wet (or just anything that could damage the phone)? If you did, something probably got broken and you need to contact Samsung directly to get details on how you can get it fixed.



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