I just tried Fido's customer service and the recording says they are open only from 9to5 on weekends. Try again during their regular hours and hopefully you can get someone.

We found you can bypass the automated system by pressing 0 repeatedly.

Hi hansa! Does it just keep ringing? Also, keep in mind that they may be getting a lot of calls that time you are calling that's why you're call isn't answered by a customer service representative.